You are on page 1of 3


14104 Kendra Lane Lot 26 • Po Box 01
Harmonsburg PA 16422
Cell 8145474866

Strong computer skills in Microsoft Office, Word, Excel, And PowerPoint
Excellent customer service skills
Good communication skills
Very reliable, through and detail oriented
Team-player and goal-oriented
Deals calmly and efficiently with problems
 Excellent customer service and interpersonal skills
 Strong written and verbal communication skills
 Strong computer skills in Microsoft Office, Word, Excel, and PowerPoint
 Ability to quickly analyze situations and apply problem-solving skills to diffuse
difficult situations
 Very reliable team-player with the ability to think outside the box
 Strong social perceptiveness through working with a variety of people
 Determination to help the community
 Ability to empathize with controversial issues
 Uncommon ability to adhere to, administer, and enforce policies and procedures
as outlined
 Uncommon ability to cope with occasional abuse and a lack of co-operation from
 Strong ability to work independently and handle pressure
 Sound ability to keep sensitive information confidential
 Sound organization and reporting skills, goal-oriented and proactive
 Extensive knowledge of federal, state, and local laws

Westwood College Bachelor of Science in Criminal Justice, May 2011
Corrections, Criminology, Juvenile Justice, Private Investigation and Security,
Rules of Evidence and Courtroom Procedure, Crime Scene Investigation,
Criminal Investigations, Criminalistics, Criminal Procedure, Constitutional Law,
Community Policing, Drugs and Narcotics, Crisis Intervention, Sex Offenders,
Probation and Parole, Victimology and Domestic Violence, Terrorism, and White
Collar Crime

University of Phoenix Masters in Adult Education and Training, May 2015
Foundations of Adult Education and Training, Critical Issues and Trends in Adult
Education and Training, Instructional Design, Instructional Strategies in Adult
Education and Training, Facilitating Instruction for Diverse Adult Learners,
Technology for the Adult Learner, Assessment and Evaluation in Adult Learning,
E-Learning, Performance Improvement and Management, Professional
Communications, Coaching and Mentoring, and Action Research and Evaluation


Provided a safe, stable environment in which mentally ill and physically-challenged clients could
achieve personal goals and improve their quality of life.
 Reported incidents and provided intervention to ensure a safe environment.

Maintained accurate and complete documentation and ensured compliance with Agency
policies and procedures and County/other public agency regulations.

Provided and participated in crisis intervention and facilitated conflict resolution among
clients as needed.

Evaluated clients’ level of functioning and current mental status

Arranged outside activities for up to three mentally and physically challenged
Coordinated and administered activities of daily living for clients.
Planned and assisted in meetings, personal and developmental goals.
Safely and securely drove clients to personal appointments, while monitoring
Maintained high standards of cleanliness and up keep of rooms and public areas.
Adjusted daily cleaning schedules of up to 25 rooms in order to make rooms available
as quickly as possible to meet guest needs.
Assisted guest with additional needs throughout their stay.
Arranged and assembled shelving and displays throughout store remodeling.
Assisted customers with questions or concerns.

Direct Support Professional, Untied Community Independence Programs, Meadville
Pa, Aug 2013 to present
Remodeler, Wal-mart, Lompoc CA, Mar 2013 to Jun 2013
Direct Care Worker, United Community Independence Programs, Meadville PA, Jan
2012 to Mar 2013

Residential Program Worker, ARC of Crawford County, Meadville, PA, Oct 2009 to
Mar 2011
Housekeeper, Holiday Inn Express, Meadville, PA, Aug 2008 to Oct 2008
Remodeler, Wal-Mart, Meadville, PA, Mar 2008 to Jun 2008