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learning event
transform traditional management training courses where younger managers learn from more
experienced ones
as a powerful sales tool to engage customers in conversation and thus better understand their needs
ideas; they challenge people to reflect on their thinking; surface new ideas and make new connections
Learning Outcomes
These are some of the key learning outcomes from the day
Understand the background and motivation behind the Knowledge Cafe
Understand the fundamental principles that underpin the Knowledge Caf
Understand the principles of dialogue
Learn how to design and run a Gurteen Knowledge Caf
Learn how to pose powerful questions to trigger Caf conversations
Learn alternative methods of triggering the Caf conversation
Learn how to effectively facilitate the small group and whole group conversations
Learn how to capture outcomes without unduly interfering with the flow of conversation
Understand the differences between the Gurteen Knowledge Caf and the World Caf
Understand how to adapt the Knowledge Caf for different purposes
Learn tips and techniques for better facilitating the Caf
Better understand and overcome some of the language and cultural barriers that can arise during
a Knowledge Caf
Experience an actual Knowledge Caf
And professionals in
Change Management
Human Resources
Knowledge Management
Learning and Development
Organization Development
Schedule
This is a guide to the days schedule. It is adapted in real time on the day to focus on the elements
that the participants have most interest/need.
The Masterclass will start at 10:00 and will close at 17:00
9:30
10:00
Introduction
The Role of Conversation in Business
The importance of dialogue
Principles of dialogue
11:00 11:30
12:45 13:45
LUNCH break
Review of the morning
Tips and Techniques
The process in more depth
Language and cultural issues
Capturing outcomes
15:30 16:00
17:00
Close of workshop
David Gurteen
David Gurteen is an international consultant, speaker and
facilitator in the fields of Knowledge Management,
Organisational Learning and Organisational Conversation.
His trademark is his knowledge cafes which he has developed
and run around the world for the past 12 years.
He is the founder of the Gurteen Knowledge Community - a
global network of 21,000 people in over 160 countries and his
monthly Knowledge Letter is now in its 13th year.
He maintains an extensive resource website
http://www.gurteen.com
In June 2010, David won the Ark Groups lifetime achievement
award for services to Knowledge Management.
It sounds such a simple idea, but until you have experienced a knowledge cafe
you won't understand just how powerful they can be in connecting people,
generating new ideas and tackling issues. David in particular brings a special
kind of energy to the room that really helps, but when you stop and think about
it, we are given very little time in our working lives to engage honestly and
authentically with one another in that uniquely human activity, that fundamental
building block of trust and understanding; conversation."
James Brown
Head of Performance and Knowledge Management
Surrey County Council
Registration
To register please follow the link: http://www.gurteen.com/gurteen/gurteen.nsf/id/gkcm-switzerland
The deadline for registration is May 15, 2015.The number of places is limited.
In case of questions, please contact:
bertha.camacho@skat.ch or 071 228 5456
The cost of the course is 80 CHF and includes course fee and lunch. This price includes VAT.
Upon registration, Skat
Foundation will be sending you a
Paying Slip, so that you can pay
the fee by depositing in Skat
Foundations Bank account. Fees
should be pay, at least one week
before the starting of the course.