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Atomic. Big. Simple.

Unified Communications Center
Interactions Reporting Solution

Reporting goes Atomic…
1Data is a completely new way of providing the all-important
analytics from Interaction data in your Unified Contact Center.
Using state-of-the-art extraction techniques, 1Data collates
and stores your Contact Center data into Big Data storage –
using the same data architecture as Facebook. Extracting
every single item of useable data, it lets you decide how to
piece together your analytics and reports – in real-time,
historically, retrospectively – and predictively.
Did you ever wish you could segment your reporting beyond
Agents, Groups, Skills, Locations and Queues…? 1Data’s
unique dynamics means you can apply #hashtags to your
Interaction Data. You can create your own #hashtag queries
and filters, then apply them to your reporting data, right down
to the individual Interactions – at atomic level!
Reporting goes Retrospective…
Provided with an intuitive web-based User Interface, 1Data
allows you to take control, creating your own Real-Time and
Historical reports in minutes. But it doesn’t end there - because
of 1Data’s unique design, you can also apply your Reports in
retrospect, extracting information from before your Report was
created!

Atomic. Big. Simple.

1Data – Big Data for Contact Centers…
1Data is designed, developed, built and scaled on Big Data
architecture. This brings a whole new dimension of analytics to
your fingertips; Pro-Active and Pre-Emptive Reporting. Beyond
the conventional “here and now” or “historical” interactionlevel reporting, 1Data allows you to apply Big Data analytics to
the smallest elements of your Interactions. This gives you the
opportunity to expand the use of your data, to seek out predetermine volumes and investigate bottlenecks.
As an
emerging technology, you will also be at the forefront of the
expanding benefits of Big Data Sciences.
Why 1Data..?
In it’s simplest terms, 1Data acts as a replacement for both
Real-Time and Historical Interaction Reporting within your
Contact Center. 1Data removes the need for separated
Reporting Solutions, keeping everything in the same place. As
an external Solution, 1Data allows (limited) access for your
existing BI or MI Solutions, to extract and report data. With the
inclusion of Standard Reports in both Real-Time and Historically,
you can also “build you own” reports, retrospectively – without
the aid of any Professional Services – reducing time scales to
operational productivity.

Atomic. Big. Simple.

1Data – Interaction Reporting Done Right!
1Data plugs into your existing Platform and extracts atomiclevel Interaction data for Reporting, in real-time, allowing for
real-time, historic and retrospective reporting and predictive
modelling;

Retrospective

Predictive

Big Data – Small Price…
Because of the huge advances in data storage capacities and the reductions in price of storage - 1Data packages are
extremely cost-effective. Based on a simple “per Agent” cost,
you can get the benefits of Big Data, Atomic Reporting, RealTime, Historical, Retrospective, Pro-Active and Pre-Emptive
analytics at a fraction of the cost of most conventional Contact
Center Reporting Solutions.
For further information please contact:
Wyn Owen
wyn.owen@exodussoft.eu
+44 (0) 7974 147 182
CEO of Exodussoft

Atomic. Big. Simple.