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W115011003384//Set Permanent Hang//Ms.

Rita Jain// DOA


Reqd
Inbox x

Saxena, Mayank

Jan 13 (4 days ago)

to SVENTERPRISES_., me

Raise for DOA

From: Srinivasan, S
Sent: Tuesday, January 13, 2015 10:06 AM
To: Saxena, Mayank
Cc: Singh, Charanjit; Kushwaha, Manoj
Subject: RE: W115011003384//Set Permanent Hang//Ms. Rita Jain// DOA Reqd

ok

From: Saxena, Mayank


Sent: 13.01.2015 9:49 AM
To: Srinivasan, S
Cc: Singh, Charanjit; Kushwaha, Manoj
Subject: FW: W115011003384//Set Permanent Hang//Ms. Rita Jain// DOA Reqd

Dear Sir,

Kindly provide the DOA override approval.

Customer Issue: Set permanently hang & Auto off problem.

DOP: 15/12/2014.

Action Taken: Customer visited at service center on 24/12/2014. For this issue and asked for
replacement but due to not in the 7 days ASC made repair job and order PBA.
Customer is not agree for repair and asking fro replacement so kindly approve DOA.

Customer Name

Model No.

Model Name (Marketing Term)

IMEI Number
Date of Purchase
Current Date of defect
Current Symptom reported by
Customer
Current Repair Action

Current detail:

History 1

Ms.Rita Jain

D2212

Xperia E3 DS White

355289063334742
15-12-14
24-12-14
Set permanent Hang & Set auto off Some time
PCB Swap Required
WO no: ------------------------------ W115011003384
WO Date:------------------------10/1/2015
As per complaint: ---------------------- Set Permanent
Hang & set auto off some time
Part Faulty : ---------------------------- PCB
Swap Required
WO no: ----------------------------- W114122403926
WO Date: -----------------24/12/2014.

As per complaint: -------------------hanging & set


auto off some time
Eng Remark : -------------------------- Software
Update
Delivery date:-------------------------- 25/12/2014

History 2

History 3

With Regards
Mayank Saxena

WO no: ------------------------------- W114122604071


WO Date: -----------------26/12/2014.
As per complaint: -------------------hanging & set
auto off some time
Eng Remark : -------------------------- Software
Update
Delivery date:-------------------------- 27/12/2014

WO no: ------------------------------W114122700864
WO Date: -----------------27/12/2014.
As per complaint: -------------------hanging & set
auto off some time
Eng Remark : -------------------------- PCB Swapped
Delivery date:-------------------------- 09/1/2015