Patricia Cronkwright

115-1247 Huron St.

London ON N5Y 4X7
Phone: 519-330-6685
Email: patty@cronkwright.com

Experienced Customer Service professional with excellent communication skills

Currently advancing toward a Business-Human Resources degree at Fanshawe College

QUALIFICATIONS HIGHLIGHTS

Maintained successful customer relations while managing a cooperative working

environment for staff by leading through example in a friendly and approachable manner
Experience with directing and supervising employees to meet performance standards
and customer satisfaction goals
Scheduled staff according to business needs, while taking into account their individual
skills, strengths and abilities
Proven ability in time management, with attention to detail and organization

RELEVANT EXPERIENCE
Management

Maintained a cooperative working environment for staff by leading through example in a

friendly and approachable manner for successful customer relations
Effectively trained and supervised employees in their duties and responsibilities as per
company guidelines
Scheduled staff to meet needs of the business and take into account individual skills,
strengths and availability
Balanced cash drawer prior to and after shift, recording cash and credit sales accurately

Customer Service
Successfully multi-tasked in a fast paced customer service environment in which daily
activities constantly varied and quick decisions were required
Operated cash register and completed transactions accurately including cash, debit and
credit card
Handled customer inquiries and complaints in a professional and respectful manner
Resolved customer complaints in a collaborative manner ensuring high customer
satisfaction

EMPLOYMENT HISTORY
Shift Supervisor
Arbor Acres Plaza
Lambton Shores, ON
2010
2013
Managing staff of up to 20 people, customer service, cash flow duties, inventory
control, scheduling, some merchandising and purchasing duties, end of day
closing procedures and security
Shift Supervisor
Tim Hortons
Grand Bend, ON
2006 2010
Supervising staff of up to 25+ people, storefront and drive thru server, staff
training and mentoring, food quality control, scheduling, co-interviewing potential
staff
Customer Service Rep.
Citibank
London, ON
2003
2005
Calling customers to make arrangements for delinquent cardholder accounts,
negotiate payment alternatives.

EDUCATION AND TRAINING

Advancing toward Business- Human Resources Degree-Fanshawe College
G.E.D.
Ace Certificate- Fanshawe College
Tax Preparation Certificate- H&R Block

London, ON
London, ON
London, ON
London, ON

VOLUNTEER EXPERIENCE
My volunteer effort, most recently, has been with the First Baptist Church. I participate in
serving the community meal once a month, and assist in handing out fruits and vegetables at the
weekly produce program. Both programs are to provide individuals and families who are
struggling to make ends, by providing a hot meal and a fresh produce supplement.
My past volunteer experience (8 years altogether) has been with Arthur Stringer Public
School. I participated 1-3 times a week, with grades J.K. to grade 5: assisting students who need
extra help with classwork, implementing reading programs for each grade, and participating with
the Home and School association to help raise funds for school programs. As well, I volunteered
for Scouts Canada, as a Beaver and a Cub leader, (for 6 years). While organizing and facilitating
weekly program meetings, I worked with a team in our local area, and also actively assisted with
camping activities and Scouting events.