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• Six sigma –a methodology and a

symbol of quality
• A statistical concept that measures a
process in terms of defects-at the six
sigma level, there 3.4 defects per
million opportunities
• Six sigma about practices that help
you eliminate defects and always
deliver products and services that
meet customer specification
Critical to quality (ctq)
• Elements of process that significantly
affect the output of that process.
• Identifying these elements is figuring
out how to make improvements that
can dramatically reduce the costs
and enhance quality
• Define and customer requirement
• Develop problem statement, goals
and benefits