ALMA M.

TOFT
222 N. HIAWASSEE ROAD, APT 48, ORLANDO FL 32835
CELLULAR 407-218-1999

OBJECTIVE
Work in a challenging environment with opportunities for professional growth, as a member
of a professional team, where my skills and knowledge can enhance the goal and objectives of
your company.

PROFESSIONAL EXPERIENCE

July 2009-Current Sea World

Cashier (part time)
• Completing transactions for Guest
• Counter service at a culinary location

June 2008-August 2008 Kelly Services

Customer Service
• Assisting voters with all aspects of customer service at the Orange County Office of
Elections.

May 2008-June 2008 AppleOne

Verifier
• Verifying deposits from all resorts delivered to the main cash control center at Walt
Disney World.

October 2003-October 2007 Universal Studios

Human Resources Clerk III
Payroll Assistant
• Assist team members with payroll issues, access codes for employees Self Service
Center and W2/W4 questions
• Processing payroll forms to assist with accurate payroll processing
• Responsible for answering phones, filing and payroll related mailings

Benefits Assistant
• Assist team members with benefits and 401(k) enrollment, as well as leave of absence
requests
• Deal with carriers directly in resolving team member benefit issues
• Responsible for filing, answering phones, weekly required mailings

Records Assistant
 • Data entry of applicants into HRIS

Cart Attendant/Trainer/Lead, CityWalk

Merchandise Attendant
• Completed sale transactions with guest on CityWalk carts

Trainer

• Assisted in the training of new hires and transfers on the POS systems

Lead

• Assisted management in opening/closing of merchandise carts

• Scheduling, ensuring proper breaks that were within guidelines

• Balanced safes and registers

April 1997 to May 1998 Kelly Services

Payroll Clerk

• Compiled payroll information on a weekly basis

• Assisted with the printing, sealing and mailing of all checks and correspondence

• Data entry, answering phones and other duties as assigned

EDUCATION
• Cumberland College, general courses 1986 - 1987

• Clerk Typist Certificate, North Technical Education Center 1985

SKILLS
MS Word MS Excel MS Outlook PeopleSoft 7.5
Trilingual – fluent in English and Spanish, conversational Portuguese

REFERENCES Available upon request