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Popescu Maria

Mihai
Eminescu Street,Lugoj,no.34

13 January,2009

Altex Ltd.
C.brediceanu Street,no, 56
Lugoj
Romania

For the attention of the Sales Manager

Dear Sir,

On 16 September I bought one of your microwawe from Altex in
Lugoj.Unfortunately,I have been unable to use it becase it was damaged and I
am very upsade for my purchase.
The manager of the department has advised me to return the microwawe to you
for correction if I have problem with him.
Please arrange to fix the microwawe and return me as soon as posible.
Yours faithfully,

Popescu Maria
Popescu Maria

Please accept our apologize fot the inconvenience and we hope that now you wiil feel satisfied by our product. Paul Popovici Sales Manager .2009 Popescu Maria Mihai Eminescu Street.no.brediceanu Street. Meanwhile we are arranging to replace your microwawe with a new one and we are sure that you will be completely satisfied with the replacement we shall be sendig you next week.34 Lugoj Romania Dear Ms.Altex Ltd. C. Popescu.no. Your comments on the performance of the microwawe seem to be right and it is our fault because we didn’t passed for inspection that model of microwawe. 56 Telephone:0256 345 678 Fax:o256 345 679 e-mail:altex@yahoo. Thank you for your letter of 13 January accompanying the defective microwawe.com January 15.Lugoj. Yours sincerely.

Thank you for your letter of 13 January accompanying the defective TV. Finally please accept our apologize for the trouble and inconvenience that we cause you. Yours sincerly .We are sure you will be completely satisfied whith the replacement that we shall be sending you next week. Now we are arranging to replace your TV with a new one. Popescu.but we are confident that the replacement TV wiil prove satisfactory and give you the service you are expect from our products. Your comments on the performance of the TV seem to be right and we send it for inspection to our engineers.Dear Ms.