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Briefly discuss the eight dimensions of quality.

Does this improve
our understanding of quality?
Reply:
Performance- does product met expectations
2) Features- additional attributes appealing or enhancing to product
3) Reliability- how well the product performs its intended purpose
4) Conformance- does the product meet its specifications
5) Durability- stress test or life expectancy
6) Serviceability- ease of maintenance and repair
7) Aesthetics- visual appeal : such as: color, style, shape, feel, sound, smell,etc..
Perceived Quality- either through marketing or reputation a perception of the
product is created, now days many potential customers research the net before
buying particular product.

An important part of a project is to identify the key process
input variables ( KPIV) and key process output variables ( KPOV).
Suppose that you are the owner/ manager of a small business that
provides mailboxes, copy services, and mailing services. Discuss
the KPIVs and KPOVs for this business.

What are the methods for of payment for services? Variables of employees. Assuming the data is correct Characterizing will help to interpret it. product compatibility. we sure want to make major costly changes to the manufacturing process that is based off of inaccurate data. convenience and consumable demand of service. Characterizing the data will help in making the best use of it. Variables of a marketing plan can greatly effect small business. and discuss the Types of Process Data. employees can affect the business positive or negatively. discuss Characterizing Process Data Reply: Accurate data is very important since results may cause process changes. Charts and graphs also help bring a clear picture showing possible areas that need addressing or improvement. Open the Reading Folder For Session III on the Assignments. Open the Reading Folder For Session III on the Assignments. overhead.Reply: KPIV's (key process input variables) variables such as customer interaction. Reply: . KPOV’s (key process output variables): business facilities capabilities. process variables to consistently provide maintained service.

This is where control charts can give a great visual aid as to what is happening. Processes and Samples Reply: Enumerative studies can give a quick glimpse on how products are being produced. So obviously it would make sense to be constantly taking smaller sample but more often. I worked in a high tolerance machine shop where we produced 10. Open the Reading Folder For Session III on the Assignments.Only quantitative data can have a mathematical expression. then from which batch. machines can change product specs by just a slight change in temperature or barometric pressure. For example when contaminated meat was found sold at a certain grocery store and later resulted in being traced back to a certain slaughter house. etc.000 parts per shift per operator. comparing machines(could reveal mechanical problems with particular machines) etc. Generally the qualitative approach works good to analyze nonnumerical things such as: identifying the supplier of a shipment or personal preferences. and discuss Populations. Qualitative analyses could be used.. we actually sample tested 3 to 5 parts every 15 minutes. Multiple sample results looked at over time can also reveal other information such as comparing relations that may affect the process like: comparing various operators. . that being said many things can be giving a numerical value. comparing various weather days with various production days. but if sampling just 1 days batch out of let’s say 30 days of production relying on that small sample could prove to be a costly mistake.