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B211: HOSPITALITY PRACTICUM

PBL READING RESOURCE

Title of Problem: Housekeeping Service Module: B211 Hospitality
(III) Practicum

HK – 1 Clean of Bedroom
HP_RD 03
Problem No.: Topic: HK – 2 Clean of Bathroom

READING RESOUCES:

Textbooks

1. David K. Hayes and Jack D. Ninemeier, “Foundations of Lodging
Management” (First Edition). Pearson Prentice Hall, Pearson Education
Inc., Upper Saddle River, New Jersey, USA (2006).

Service Delivery By Employees. P68 to 73

Lodging Property Staff Are Service Professionals. P73 to 76

Reading Resources.zip

© 2009 RP/SOH/RDM/CY Page 1