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  • Unusual Complaints Filed To The CRTC - Part 2

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    TheCanadianPress
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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. Another complaint alleges Telus trucks have been speeding in his neighbourhood. The complainant says he hasn't been able to get in touch with a manager and the client representative he spoke to laughed at him. When he told one of the trucks to slow down, the Telus employees allegedly gave him the finger. Telus spokesman Shawn Hall said the company expects its technicians to provide a high level of customer service, but that they are a large organization and won't always be perfect. He said they try to resolve such instances right away. The CRTC said the complaint was outside its scope.

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    Unusual complaints filed to the CRTC - Part 2

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    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. Another complaint alleges Telus trucks have been speeding in his neighbourhood. The complainant says he hasn't been able to get in touch with a manager and the client representative he spoke to laughed at him. When he told one of the trucks to slow down, the Telus employees allegedly gave him the finger. Telus spokesman Shawn Hall said the company expects its technicians to provide a high level of customer service, but that they are a large organization and won't always be perfect. He said they try to resolve such instances right away. The CRTC said the complaint was outside its scope.

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    31K views1 page

    Unusual Complaints Filed To The CRTC - Part 2

    Uploaded by

    TheCanadianPress
    Consumers lodged hundreds of complaints against telecom companies between January and August of 2013. Here is one of the more unusual complaints, obtained by The Canadian Press through an Access to Information request. Another complaint alleges Telus trucks have been speeding in his neighbourhood. The complainant says he hasn't been able to get in touch with a manager and the client representative he spoke to laughed at him. When he told one of the trucks to slow down, the Telus employees allegedly gave him the finger. Telus spokesman Shawn Hall said the company expects its technicians to provide a high level of customer service, but that they are a large organization and won't always be perfect. He said they try to resolve such instances right away. The CRTC said the complaint was outside its scope.

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    RAPIDS Case Management System - Ticket #632902 RAPIDS Click here to show related case(s).. Dctient Cr Company: Dcompany more. ‘TELUS Communications Company Company: (742481) call Sign: Contact: CCM contact for Telus Gowner ‘Owner: ANDERSOM1 Section: Vancouver [case Information Status: Closed Privacy’ Industry: Telecommunications Subject: Quality of service Tone: Complaint Keyword: Business services Hot Issue: [Date Information Date Completed: 2013+ Target Date: 2013+ Registered by: ANDERSOM1 (2013-8-19 5:28:24 PM) {ENRYIU (2013-8-22 4:44:41 PM) : ANDERSOMI (2013-8-19 5:31:51 PM) Page | of 1 s.19(1) R Information on ticket CASE ID: 632902 Initial Action: Description: linger. Client has Telus trucks speeding in his neighborhood. He has not been able to get hold of a Manager and Telus land the client rep laughed at him, The other day he told a Telus truck to slow down, and they gave him the jesolution: ‘Out of scope, but given concern, can write in complaint 1© 1998-2013 Rapid Systems ine http://swebapps/rapidscemvista/update/Calldisplay.asp?CallID=632902&Pr... 29/10/2013000251

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