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520 Wekiva Bluff St.

(407) 883-3937
Apopka, FL 32712

Yolanda G. Adams

Experience 2008 Centurylink Orlando,

Universal Repair Representative
 Provide detailed work orders for E-911, High End Users, Complex,
Small Business and Home Business customer.
 Deliver superior customer service to promote loyalty and retention.

2006-2007 Colonial Bank N.A. Orlando, FL

Collateral Analyst
 Review collateral packages for accuracy and completeness.
 Deliver wire request and shipment to investors.
 Balance and provide detailed summary report daily.

2002-2006 ABN AMRO Mortgage Group Jacksonville, FL

Release Representative
 Prepare written checks and online cover letter for Recorder’s Office.
 Provide Veterans with certificates of Paid in Full Loans.
 Ensure Recorder’s office satisfaction of mortgage.

2002 Grayling Brannon, P.A. Jacksonville, FL

 Index and organize briefs for trial.
 Generate court documents including interrogatories, request for
production and admissions, demand letters, and other associated
 Coordinated new client set up via interviewing and processing
paperwork and files.

1983–2000 Bank of America. Orlando & Jacksonville, FL

 Fraud Analyst June 1997 – March 2000.
 Senior Information Specialist July 1991 – June 1997.
 Customer Service Representative September 1988 – August 1991.
 Senior Teller 1983 – March 1988.

Education Year-Year University of North Florida Jacksonville, FL

 Graduate of Paralegal Program
 80 hour internship with Cole, Stone, Stoudemire & Morgan, P.A.