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STANDARD PRACTICE

NATIONAL OCCUPATIONAL SKILLS STANDARD (NOSS) FOR;


HAIR DRESSER
LEVEL 3

1. INTRODUCTION
A hairdresser is a person whose occupation is to cut or style hair in order to
change or maintain a person's image. This is achieved using a combination of hair
colouring, haircutting, and hair texturing techniques.
Hair dressing is one branch in the art of beauty. This recitation shaped field
theory and manipulative skills. This course is structured so as to be flexible,
dynamic and futuristic. This course is supplying coaches with knowledge and skills
to improve the quality of life principles. In addition, this course should foster student
interest and propensity to become self-sufficient individuals, skilled, noble,
responsible and sensitive to the contemporary technological developments.
Knowledge, skills and attitude formation through this course allows coaches to
communicate and interact impressive and may make a decision for the purpose.

2. OCCUPATIONAL STRUCTURE

SECTOR

HOSPITALITY AND TOURISM

SUB
SECTOR

HAIR DRESSER
GUEST
SERVIS

JOB AREA

FRONT
COUNTER

JOB LEVEL

HAIR STYLIST

HAIR AND
SCALP
CARE

HAIR CARE MANAGER

L5

HAIR CARE ASSISTANT MANAGER

L4
L3

HAIR STYLIST
SUPERVISOR

FRONT OFFICER
GUEST
SERVICE
ASSISTANT

L2

RECEPTIONIST

L1

HAIR STYLE
ASSISTANT

SPECIALIST
HAIR AND
SCALP
NO LEVEL

NO LEVEL
Figure 1.0 Occupational Structure for Hair Dresser (Level 3) personnel

SECTOR

HOSPITALITY AND TOURISM

SUB SECTOR

HAIR DRESSER

JOB AREA
JOB LEVEL
L5
L4
L3

GUEST

FRONT

HAIR

HAIR AND

SERVIS

COUNTER

STYLISH

SCALP CARE

HAIR AND BEAUTY BUSINESS MANAGEMENT


HAIR AND BEAUTY SALON EXECUTIVE
GUEST SERVICE
STYLIST AND TECHNICIAN
OPERATION

L2
L1

OPERATION
NO LEVEL
NO LEVEL

Figure 1.1 Occupational Area Structure for Hair Dresser (Level 3) personnel

3. DEFINITION OF COMPETENCY LEVEL

ii

The NOSS is developed for various occupational areas. Candidates for certification
must be assessed and trained at certain levels to substantiate competencies. Below
is a guideline of each NOSS Level as defined by the Department of Skills
Development, Ministry of Human Resources, Malaysia.
Malaysia Skills Certificate Level 1:

Competent in performing a range of

(Operation and Production Level)

varied work activities, most of which are


routine and predictable.

Malaysia Skills Certificate Level 2:

Competent in performing a significant

(Operation and Production Level)

range

of

varied

work

activities,

performed in a variety of contexts. Some


of the activities are non-routine and
required individual responsibility and
autonomy.
Malaysia Skills Certificate Level 3:

Competent in performing a broad range

(Supervisory Level)

of varied work activities, performed in a


variety of contexts, most of which are
complex

and

considerable

non-routine.

There

responsibility

is
and

autonomy and control or guidance of


others is often required.
Malaysia Skills Diploma Level 4:

Competent in performing a broad range

(Executive Level)

of complex technical or professional


work activities performed in a wide
variety of contexts and with a substantial
degree of personal responsibility and
autonomy. Responsibility for the work of
others and allocation of resources is
often present.

Malaysia Skills Advanced Diploma

Competent in applying a significant

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Level 5: (Managerial Level)

range of fundamental principles and


complex techniques across a wide and
often unpredictable variety of contexts.
Very substantial personal autonomy and
often significant responsibility for the
work of others and for the allocation of
substantial resources features strongly,
as

do

personal

accountabilities

for

analysis, diagnosis, planning, execution


and evaluation.

iv

4.

MALAYSIAN SKILL CERTIFICATION


Candidates after being assessed verified and fulfilled Malaysian Skill Certification
requirements shall be awarded with Sijil Kemahiran Malaysia (SKM) for Level 3 as for
Level 4, 5 and 6 shall be awarded with Diploma Kemahiran Malaysia and Diploma
Lanjutan Kemahiran Malaysia respectively.

5. JOB COMPETENCIES
The Hair Dresser (Level 3) personnel are competent in performing the following core
competencies:

Pre-and post-hair care activities

Hair and scalp treatment

Hair coloring

Hair cutting

Hair bleaching

Hair straightening and perming

Practicing occupational health and safety procedures

Optionally, the Hair Dresser (Level 3) personnel are competent in performing the
following elective competencies:

Participating in workplace communication

Practicing career professionalism

6. WORKING CONDITIONS
Self-employed hairdressers may work in their own salon set up in their home
(home-based or domestic hairdressers) or at business premises, but may also work
as mobile hairdressers (visiting clients in their homes or place of work, in retirement
homes, at fashion shows, and weddings). Protective gloves should be used and
chemical residues on skin should not remain for a long time.
As occurs in all workplaces, in order to understand and appropriately confront
occupational safety and health (OSH) risks, one must first identify the hazards in the
workplace and relate them to the likelihood of occurrence. The appropriate
prevention measures should then be proposed and applied. This procedure is called
risk assessment and is iterative At this point, it should be emphasised that the
description of the risks and their required measures are not exhaustive.

7. EMPLOYMENT PROSPECTS

8. TRAINING, INDUSTRIAL RECOGNITION, OTHER QUALIFICATION AND


ADVANCEMENT

9. SOURCES OF ADDITIONAL INFORMATION

vi

10.

ACKNOWLEDGEMENT
The Director General of DSD would like to extend his gratitude to the organisations
and individuals who have been involved in developing this standard.

11. LITERATURE REFERENCES

vii

12. COMMITTEE MEMBERS FOR DEVELOPMENT OF STANDARD PRACTICE (SP),


COMPETENCY PROFILE CHART (CPC), COMPETENCY PROFILE (CP) AND
CURRICULUM OF COMPETENCY UNIT (CoCU)
HAIR DRESSER

LEVEL 3

PANEL EXPERTS
Sarawak State Occupational Safety
And Health Officer

1.
2.
3.
4.
5.
6.
7.
8.

FACILITATOR
1.
2.

viii

COMPETENCY PROFILE CHART (CPC)


NOSS TITLE

STYLIST AND TECHNICIAN

SECTOR

HOSPITALITY AND TOURISM

SUB SECTOR

HAIR DRESSER

JOB AREA

GUEST SERVICE, FRONT COUNTER, HAIR STYLISH, HAIR SCALP AND CARE

JOB LEVEL

THREE (3)

JOB AREA CODE

COMPETENCY

CORE

COMPETENCY UNIT
PRACTICING
OCCUPATIONAL
HEALTH AND SAFETY
PROCEDURES
HT-090-3:2015-C01

HAIR AND SCALP


TREATMENT

HAIR COLORING

HT-090-3:2015-C02

HT-090-3:2015-C03

HT-090-3:2015-C04

HAIR BLEACHING

HAIR
STRAIGHTENING AND
PERMING

HT-090-3:2015-C05

HT-090-3:2015-C06

HT-090-3:2015-C07

PARTICIPATING IN
WORKPLACE
COMMUNICATION

PRACTICING
CAREER
PROFESSIONALISM

HT-090-3:2015-E01

HT-090-3:2015-E02

HAIR CUTTING

ELECTIVE

HT-090-03:2015

PRE-AND POST-HAIR
CARE ACTIVITIES

COMPETENCY PROFILE (CP)

NOSS Title

STYLIST AND TECHNICIAN

Sub Sector

HAIR DRESSER

Job Area

GUEST SERVICE, FRONT COUNTER, HAIR STYLIST, HAIR AND SCALP CARE

Level

THREE (3)
CU Title

CU Code

CU Descriptor

CU Work Activities

Performance Criteria

1. Hair straightening and


perming

HT-0903:2015C07

This

CU

title

covers

the 1. Prepare client

knowledge, skills and attitude in

performances

1. The client performances


are prepared according to

the performance basic hair perm 2. Apply hair straightening

salon policies and

and

requirements.

hair

assessing

relaxing.
and

It

involves

preparing

the 3. Apply finishing and fixing

client, actual performance of basic


hair

perm,

applying

and perm hair product


solution

hair 4. Perform post service

straightening product, ironing of


hair, applying fixing solution and
performing post service activity.

activities

2. Hair straightening and


perm hair product are
applied based on types of
hair.
3. Finishing and fixing
solution are applied in
accordance with
manufacturers
instructions.
4. Post service activities are
performed accordance
with salon procedures.

CURRICULUM of COMPETENCY UNIT (CoCU)


NOSS Title

STYLIST AND TECHNICIAN

Sub Sector

HAIR DRESSER

Job Area

GUEST SERVICE, FRONT COUNTER, HAIR STYLIST, HAIR AND SCALP CARE

Competency Unit Title

HAIR STRAIGHTENING AND PERMING


The person who is competent in this CU shall be able to provide excellent reception services to ensure guest
satisfaction guaranteed, prompt action taken. Upon completion of this competency unit, trainees will be able
to: Prepare client performances

Learning Outcome

Competency Unit ID

Work Activities

1. Prepare client
performances

Apply hair straightening and perm hair product

Apply finishing and fixing solution

Perform post service activities

HT-090-03:2015

Related Knowledge

Protective

clothing and
materials

Salon policies

and procedures

Types of hair

straightening and
perm services

Level

Related Skills
i. Determine guest
requirement and
preferences.
ii. Checking and
analyzing hair and
scalp condition

THREE (3)

Training
Duration

Attitude /
Safety /
Environmental

80 HOURS

Training
Hours

Delivery
Mode

Credit
Hours

8 HOURS

Assessment
Criteria

Work Activities

Related Knowledge

Related Skills

Attitude /
Safety /
Environmental

Training
Hours

Delivery
Mode

Assessment
Criteria

Work Activities

Related Knowledge

Related Skills

Attitude / Safety
/ Environmental

Attitude:
Safety:
Environmental:

Training
Hours

Delivery
Mode

Assessment
Criteria

Work Activities

Related Knowledge

Related Skills

Attitude / Safety
/ Environmental

Training
Hours

Delivery
Mode

Assessment Criteria

Work Activities

Related Knowledge

Related Skills

Attitude / Safety
/ Environmental

Training
Hours

Delivery
Mode

Assessment
Criteria

Work Activities

Related Knowledge

Related Skills

Attitude / Safety
/ Environmental
Attitude:

Safety:

Environmental:

Training
Hours

Delivery
Mode

Assessment
Criteria

Employability Skills
Core Abilities
01.01
01.04
01.07
02.01
02.04
03.05
06.02
06.01
06.03
06.05

Identify and gather information


Analyze information
Utilize database applications to locate and process information
Interpret and follow manuals, instructions and SOPs
Prepare brief reports and checklist using standard form
Demonstrate safety skills
Comply with and follow chain of command
Understand system
Identify and highlight problems
Analyze technical systems

Social Skills
1.
2.
3.
4.
5.
6.
7.
8.

Communication skills
Conceptual skills
Interpersonal skills
Learning skills
Leadership
Multitasking and Prioritizing
Self-discipline
Teamwork

Tools, Equipment and Materials (TEM)


ITEMS

RATIO (TEM : Trainees)


Tools, Equipment and Materials (TEM)

1. TOOLS:
Clippers
Drip pan
Measuring cup
Measuring glass
Measuring spoon
Mixing bowls
Rolling tray
Scoop (plastic)
Spatula
Squeezer

Spray gun

Tube squeezer
Weighing scale

CLIPS
Hair clips - Double prong clip ( optional )
- Single prong clip ( optional )
CLEANING TOOLS
Broom
Dustpan
Garbage bins/bags
Pail/bucket
Mop
COMB
All purpose comb
Apro comb
Bath comb
Fork comb
Haircutting comb
Large tooth comb
Tail comb
Teasing comb
Wide toothed comb
BRUSH
Applicator brush
All in one eyelash brush/comb

Barber brush
Paddle brush

Roller brush
Skeleton brush
Silicon brush
Tinting brush
Tinting brush with comb

CAP
Frosting cap w/hook
Perming cap
Shower cap
MIRROR
Modular mirror ( movable )
Hand mirror
PIN

Clamps
Duck bill clamp
Hairpin
Invisible pins
Pin curl clips
Roller pin

ROLLERS/CURLERS/CURLING RODS
Cylinder shaped ( long and short )
Jumbo rollers
Large size rollers

Medium size rollers


Small size hair rollers wire ( optional )
Curling rod ( small, medium, large )

SCISSORS
Cutting scissor
Thinning scissor
Razor with blade
2. EQUIPMENT:
Blower/hair dryer
Crimpers
Curling iron
Electric curlers ( optional )
Infrared
Straightening iron
Hair steamer
Sterilizer
Timer
CHAIR
Arm chair
Hydraulic chair
High chair
Hairdresser chair/stool
Shampoo bowl set

3. MATERIALS:
Aluminium foil
Bleaching product ( powder, cream and liquid )
Powder, 500 grams
Cling wrap, roll
Colour product form: cream, liquid and powder
Ear pads
End paper
Gel, 500ml
Hairpiece ( assorted )
Hair polish/serum
Hair treatment products
Hair wax, 500ml
Leave on conditioner, 1 gal
Paper towel
Paper strip
Perm lotion/neutralizer, 500ml
Plastic applicator
Press spray plastic
Rubber band, box
Setting lotion
Shampoo, 1 gal
Spray net, 500ml
Towel ( black and white )
Wig
Smock gown
GLOVES
Rubber gloves

CLEANING MATERIALS
Sanitizer
Disinfection
CATALOGS
Mens Cut Catalog
Ladies Cut Catalog
Kids Cut Catalog
Magazines
Textbooks/References

ITE

References
REFERENCES
1.

2. E

3. M

1.
2.

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