CASE STUDY

Motorola’s quest for quality
PRESENTED BY:
ANANT
ANSHUL
ARPIT

201
205
208

Total Customer
Satisfaction(TCS)

How It works?
 Preliminary contest at motorola business
units
 Selection for final round
 12 min to present the achievement
 Final winners get a chance to present to
senior executives
Criterion of evaluation?
 Project selection (1.0)
 Team Work(1.0)
 Analysis(2.0)

Remedies(2.0)
 Results(2.0)
 Institutionalization(1.5)
 Presentation(0.5)
And -1/min for over time taken for
presentation



All this is for what???

Q1.Most important asset and how to
maintain it?

How the asset maintained?

Q2. Cross-functional teams and
their promotion

Q3.Advantages of TCS type
competitions?

Q4. Importance of organizational
culture and its adoption at all
levels.

Q5. How motorola motivates its
employees to strive for
continous improvement

Q6.How the concept of employee
empowerment is accomplished by
MOTOROLA?

Q7. what type of organizational
structure would best promote
the quality activities at
MOTOROLA?

THANK

YOU

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