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Michael Anthony Sutera

7627 South Oak Grove Avenue

Justice, IL 60458
Home: 708-458-2119 Mobile: 708-703-1831

Objective: To obtain an Administrative Customer Service Position

Northwestern Business College Bridgeview, IL
Associates in Applied Science Degree
Major: Business Administration
Graduation: November 2007
GPA: 3.50/ 4.00

Computer Skills/Abilities:
 Microsoft Word
 Typing Rate of 30 WPM
 Microsoft Excel
 Microsoft Power Point
 Customer Service skills
 Microsoft Outlook

Employment Experience:
2006- Present
Lowe’s Home Improvement Chicago, IL
Head Cashier
 Perform fast and accurate check out for customers
 Schedule breaks, lunches and maintain a well running front end
for 18 employees
 Maintain Order Management and Due File
 Handle and resolve Customer Concerns
 Arrange Store Schedules
 Handle Daily Business Reports and Expenses

2006- Present
Lowe’s Home Improvement Northbrook, IL
Receiving Clerk
 Perform all daily Inventory tasks, Section reports
 Purchase Orders, Entering the Building and Leaving
 Process all Incoming and Out going Inner Company Transfers
 Communicate with all Vendors on a daily Basis
 Research all Discrepancies
 Validate and Research all Late Purchase Orders
 Communicate with all Store and District Management on all
Discrepancies and Adjustments made to the inventory of the

2002.2005 Best Buy Countryside, IL

References: Upon Request