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This caselet is meant for learners pursuing a course in Operations Management. The caselet
helps to understand the Lean principles through the issues faced by Hyderabad-based Hyderabad
Biryani House (HBH) a restaurant chain that serves varieties of Biryani and side dishes. The
company was started, with just one takeaway counter, in 1999. It became popular for its tasty,
hygienic and top quality bouquet of biryanis and other accompanying dishes. HBHs popular
dishes include Hyderabadi Biryani (including several non-vegetarian biryanis like Chicken Biryani,
Mutton Biryani, Lamb Biryani, Egg Biryani, Dum Biryani, etc.), Lukhmi, Achar Gosht, Haleem
and Kababs. Over the years, the chain established 10 outlets in Hyderabad with a centralized
kitchen in Nampally, Hyderabad. The outlets serve around 10,000 biryani packets (each packet
roughly weighs kg) each day across all its outlets.
The chains Founder Muzzafer Ali had been receiving complaints regarding quality of taste
from most of the outlets from recent past one to two years (from 2013). He was also informed
of few other issues like stock outs/shortage of some items and excess of few items which was
Aslam Khan (Aslam), the chains Head and grandson of HBH Founder Muzzafer Ali, approached
a business development consultant and discussed the issue. He suggested to approach a lean
methods expert Viswanath for suggestions. Aslam met Viswanath and discussed the same.
Viswanath made Abdul Karim, one of his juniors, responsible to implement lean principles at
HBH. Abdul went along with Aslam to observe the processes at HBH. He was in a dilemma
which principles should be applied ideally at HBH?

Pedagogical Objectives

To understand the basics and significance of lean principles

To examine and understand the types of wastes to improve quality and productivity

To have a working knowledge of lean principles

To discuss and describe how does it benefit in improvement of service and manufacturing

Case Positioning and Setting

This caselet can be used for MBA, Executive MBA or Executive Development Programs to
highlight the following course:

Operations Management course To understand lean principles and analyze how does it
benefit in improvement of service and manufacturing