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CSGIAOKTHPNG:

A.

RecessRetail,doanhnghip100%vnVitNam,ngkshuhpphpwebsitethngmiintwww.zalora.vn,cphptinhnh
cchotngthngmiint,qungco,qungbthngmi,il,bnlvphnphihnghatheongchcnng,ngnhnghc
cptrnGiychngnhnngkkinhdoanh.

B.

NhBnHng,doanhnghipcungcp(bnbunv/hocbnl)hngtiudngtiVitNam,mongmunccngtcviZaloratrongvic
qungbvbnHngHacamnhtrnTrangWebcaZalora

C.

Do,haiBncngthngnhtkktHpngnyvicciukhonviukinsauy.

VNAYHAIBNTHATHUNNHSAU:
1.NHNGHA
TrongHpngny,trkhichthhocngcnhcyucukhc,cctvccthutngsauyscnghanhsau:
a.

"Hpng"cnghalHpngDchVnyvccphlc,bng,biunhkmvlmtphnkhngthtchricaHpngny

b.

"ThiGianTrLiTrungBnh"cnghalkhongthigiantrungbnhNhBnHngtrlicccuhivdchvkhchhngtZalora
cngnhKhchHng

c.

"NgyGiaoDch"cnghalttcccngyninlcht9.00sngn6.00chiu,thiimmccngnhngthngmimcakinhdoanh
trccngychnht,hocngynghlngtrncngboVitNam

d.

"HynHng"cnghaltimtthiimnokhiKhchHngtmtnhngtrnTrangWeb,HngHacgiaoinhngn
hngbhybiNhBnHnghocZalora,vskhngcthchin

e.

"TLnHngHy"cnghalphntrmccnthngbhytrntngsHngHacthng

f.

"C.O.D"cnghalthanhtonbngtinmtkhinhnhng(CashOnDelivery)

g.

"HoaHng"cnghanhtrongiu7.2.btrongHpngny

h.

"NhVnChuyn"nghalNhcungcpdchvvnchuynZalorasdnghocigiaohngringcaZalora

i.

"ChiPhVnChuyn"nghalccchiphNhVnChuynthucaNhBnHngvnchuynHngHadatrntikhoncaNhBn
Hng

j.

"KhchHng"cnghalmtkhchhng,ngimuaHngHacaNhBnHngtrnTrangWeb

k.

"KnhChmScKhchHng"lnimKhchhngcthlinhkhicbtkcuhinolinquannSngiaodchThngmiint
Zalora,baogmcccuhivwebsite,trngthinhng,qutrnhxlhontrvcccuhiphbinkhc

l.

"HanVATcaKhchHng"cnghalhanVAT(tunthngtheoccyucuvthuvktoncaVitNam),cNhBn
HngxutchoKhchHngdatrnttcHngHaKhchHngmuatrnTrangWeb

m.

"BoCoBnHng"lmtdanhschchititccHngHacaNhBnHngcKhchHngthngtrnTrangWeb,baogmccm
snphmvccchititkhctrongnthngcaKhchHngtrongmtNgyGiaoDch

n.

"GiaoHngKhngThnhCng"cnghalmcdmicgnggiaoHngHachoKhchHngnhngZalorahocitcvnchuyn
caZaloracngkhngthhonthnhvicgiaohngchoKhchHngsauhai(02)lngiaohngkhngthnhcng

o.

"HngHa"cnghalhnghomNhBnHngcnhbnchoKhchHngtrnTrangWeb

p.

"VnBn"baogmgiytcvitbngtay,cnhmy,cinrahaythintvcgitrlugivnhvin

q.

"DoanhThuCaNhBnHng"cnghaltnggitrtinhng,phvnchuynvphhngcngknhhngthng

r.

"GiBn"cnghanhtrongiu7.2.acaHpngny

s.

"BoCoBnHngHngThng"lmtdanhschcZalorachunbtnhtonchititccHngHacaNhBnHngbncho
KhchHngv/hocbKhchHngtrlitrnTrangWebmithng

t.

"TrangWebhocSellerCenter"nghalSngiaodchThngmiintwww.zalora.vnkchthnggiaodchSellerCentercungcpcho
NhBnHngcngttccccpnht,thayi,pluginvtnhnng

u.

"KimTraChtLng"nghalNhBnHngkimtravbomrngHngHacZaloralyvthaymtNhBnHnggiaoitun
theocciukintiiu9.1,iu9.2viu9.3trongHpngnyKimTraChtLngcngcxemnhlZaloracquynkimtrav
phduytttcccnidungcngtitrnSellerCentertheoiu3.1,iu3.2,iu3.3,iu3.4,iu3.5,iu3.6trongHpngny

v.

"KnhHTrNhBnHng"lnimNhBnHngcthlinhtcccuhilinquannTrangWeb,chmsckhchhnghoc
cccuhiphbinkhc

w.

"ThanhTonBTr"cnghalquyncaZaloracphpkhutrphnHoaHngv/hocChiPhVnChuyntDoanhThuCaNhBn
Hng

x.

"HngTrLi"cnghalmtHngHacmuatrnTrangWebbKhchHngtrliZalorachonlitonbstintheotrgi
HngHamua

y.

"PhiuTrHng"lphiuinchititquytrnhtrhngchoKhchHng,nhkmcnggihng.PhiunybaogmclinhcaKnhChm
ScKhchHngcngnhachvhngdngilihnghontr

z.

"TLHngTrLi"cnghalphntrmccsnphmbtrvtrntngssnphmbnc

aa.

"VAT"nghal10%thugitrgiatng

bb.

"VND"cnghalngVitNam,lngtinhpphptiVitNam

cc.

"ChnhSchTrHngCaZalora"lchnhschtrhnghinticaZalora,nhtrongPhLcAv

dd.

"HngDnChpHnhCaZalora"cnghalquynh,hngdnlinquannnidungvhnhnhngtitrnTrangWeb.

2.PHMVIHPNG
2.1

HpngnyracciukhonviukinchungmtheoZaloravNhBnHngshptcvinhaubnHngHotrnTrang
Web.

2.2

2.2HaiBnngrngNhBnHngsgiaoHngHanKhchHngthngquaNhVnChuyn.NhVnChuynslyHngHatNh
BnHngvgiaoHngHanKhchHng(vthutinHngHatrongtrnghpC.O.D).TtccckhonthanhtonmNhVnChuyn
thutKhchHngscchuynchoZalora,vZaloraschuynkhonnhngkhonthanhtonnychoNhBnHng(triphnHoaHng
vChiPhVnChuyntngngtheoiu7.1caHpngny).

2.3

QuynshuiviHngHovnnmtrongtayNhBnHngchonkhiZalorav/hocNhVnChuynthaymtNhBnHngnhn
thanhtoncaKhchHng.SaukhiKhchHngthanhton,quynshuiviHngHascchuyngiaochoKhchHng.trnh
nhmln,HaiBnngrngquynshuivibtkHngHanoskhngcchuyngiaochoNhVnChuynhocZaloratibtc
thiimno.

2.4

SAIVTHAYI

2.5

Zaloracquynxemxt,sai,bsunghocthayibtkiukinviukhonnocaHpngnyquathngbobngvnbnm
theothigianZaloraxtthyphhpvkhngcncbtkldono.

2.6

2.6NhBnHngngviccsai,bsunghocthayicacciukin,iukhontrongvng07ngyktngysai,bsung
hocthayicZaloraxcnhlchiulctrongvng07ngysauthngbo,nukhngxcnhcngyquynhthlyngythng
bobngvnbn.

2.7

2.7Numtnhbnhngkhngngvibtksai,bsunghocthayinocacciukin,iukhon,hcthrtkhiTrangWeb
mkhngphichubtkkhonphphtno.

3.HNGHA
3.1

NhBnHngsngtinhvmtHngHacnhbntrnTrangWeb,sdngcccngccaSellerCenter.NhBnHngmbo
rngHngHangtitrnTrangWeblchnhxc,honchnhvcpnhtminhttrongmtsnphm,ssrisnphmvslnghng
tnkho.NhBnHngngtothayismnhtcthivisnphmtngngmbodanhschsnphmlunccpnhtv
chnhxc.
NHNGYUCUIVIHNHNHSNPHMVMTNIDUNG

3.2

NhBnHngngviccquynhdiyvvicngtinidungtrnSellerCenter.Nunidungkhngpngviccyucusauy
skhngcphduytngtrctuynv/hocbxatrnSellerCenterngaylptc.

a. NidungsnphmphilHngHanhbntrnTrangWeb,khngphilhnhnhkhohnghochnhnhtccwebsite,trangcnhn,bi
vithayngunkhc

NidungngtitrnSellerCenterphiltngsnphmcthmNhBnHngcnhbnvkhngcnhlaKhchHnghoctrnh

b.
NidungngtitrnSellerCenterphiltngsnphmcthmNhBnHngcnhbnvkhngcnhlaKhchHnghoctrnh
bysaiHngHadibtkhnhthcno
c. NidungngtitrnSellerCenterkhngcchabnsaotiliucamtbnkhchocxmphmbtkquynshutrtunomNh
BnHngkhngcphpsdng
d. NhnghnhnhcngtitrnSellerCenterphicchpkhingimumc/dngsnphm
e. SnphmphicchptheoHngDnChpHnhCaZaloracungcpchoNhBnHngcsntrnTrangWebHngDnChpHnh
CaZalorabaogmccyucusau:

i.NhnghnhnhcngtitrnSellerCenterphicchpngoitrivinhsngtnhin,nuiukinkhngchophpNhBnHng
chpngoitrithNhBnHngcthchpsnphmvinnmutrungtnh

ii.NidungngtitrnSellerCenterkhngcchahnhkhathnhockhiudmhocbtkcch/hnhngthtcno

iii.NhnghnhnhcngtitrnSellerCenterkhngcchabtkonvnbn,chvittayhaybtkvtthnongoihnhnh
chnhsacangimumc/dngHngHanhbn

iv.Hnhnhkhngcmhockhngrnt

v.Nhnghnhnhcngtikhngcchptrcgnghocmtphnchiunokhcvkhngbaoginnmtngitchphnh
khimcsnphm

vi.Nidungngtikhngcchaach,sinthoi,emailhayngdntiwebsitecaNhBnHng,ngoitrmcthngtincaNh
BnHngcphduyttheoiu10trongHpngny

f.

MtsnphmngtitrnSellerCenterphichnhxcvtrungthcnht,khngctrnhbysaisnphmhocnhlaKhchHngdi
btkhnhthcno

g. Nidungngtikhngcchahoctruyntbtkduhiunoctnhchtphhoi,cthgytnhi,cntr,ngnchnhocchim
otbtkhthng,dliuhocthngtincnhnno
h. Nidungngtikhngcsai,lpghphocncpdliutwww.zalora.vnhocsaibtkwebsitenokhcgyhiulmlni
dungclinquannZalorav
i.

Nidungngtikhngclinkttrctiphocgintip,thamkhohocchaccmtHngHahocdchvbcmtrongcciukhon
caHpngny.

3.3

NhBnHngcquynquytnhvHngHamNhBnHngmunbntrnTrangWeb.Khngphthucvoquynhtrn,Zalorac
quyntchingbtkHngHonotrnTrangWebmZalora(ctonquynquytnh)cholkhngthchhpbntrnTrangWeb.

3.4

NhBnHngngttcHngHangticngnhccthayiviccHngHacsnphicZaloraKimTraChtLngvphi
cphduyttrckhingtrctuyntrnTrangWeb.Btksthayinovmtsnphm,hnhnhhocthngtincamtsnphm
csn,ZalorasbtumtphduytKimTraChtLngmi.

3.5

NhBnHngngrngnugibanucphduytcamtsnphmbthayiqu20%,snphmstngcnhpvo
giaionKimTraChtLngvcnZaloraphduytlitrckhingtrctuyn.

3.6

Nhiu5v6trongLutThngMivXctinthngmicaNcCnghaxhichnghaVitNamthNhBnHngkhngc
gimgisnphmtrnTrangWebqu50%gibngc,nugimgiqu50%thsnphmsbxakhiTrangWeb.

3.7

SlngtnkhocaHngHascNhBnHngqunlhngngytrnSellerCentermZaloracungcpchoNhBnHngsdng.
Khngqunllngtnkhohiuqusdnn"HynHng"nhtrongiu8.3icaHpngny.

4.BNHNGHATRNTRANGWEB
4.1

KhchHngcthmuaHngHatrnTrangWeb.ZalorasxlccnthngcaKhchHngvchuynccnhngxlnNh
BnHngviccchititclinquannHngHat,baogmmsnphmcaNhBnHnghocmvchclinquannHngHo
vccchititctrongnthngcaKhchHngquaSellerCenter.trnhnhmln,mithathungiaoktvvicbnHngHophil
mtthathungiaoktgiaKhchHngvNhBnHng.

4.2

HaiBnngrngnhngnhngnhnctrnTrangWebscchuynchoNhBnHngquaSellerCentervomtthiimthct,
ZalorasginhngchoNhBnHngkhinhnc.

4.3

ZalorastipnhnvxlttccckhonthanhtoncaKhchHngchoHngHamuatrnTrangWeb.Zaloractrchnhimthanhton
DoanhThuCaNhBnHngchoNhBnHngvThanhTonBTrtheoquyncaZalorahngthngtheoiu7.1caHpngny.

4.4

HngHangtrnTrangWebZalorakhngnnlitkvigibnkhcvigibntimtninokhc.GitrnTrangWebphicngtrgim
NhBnHngqungcoquaccknhphnphikhc.NuNhBnHngcccgibnkhcnhauchomtHngHatihnmt(01)knh
phnphikhcnhau,gibntrnTrangWebZaloraphibnggibnthpnhtqungco.

5.QUTRNHXLNHNG
5.1.

Trongvng24gisaukhinhncnhngtrnSellerCenter,NhBnHngsnhpvo"Snsngchuynhng"xcnhnnhng
hoc"Hy"hynhng.Nunhngkhngcxltrongvng24giktthiimnhnc,nhngstngbhy.

5.2.

KhiNhBnHngnhpvo"Snsngchuynhng",ZaloraslinhviNhBnHngspxplchlyhngtkhohngcaNhBn
Hngtrongvng48gi.NuNhBnHngkhngthlinhtrongvng48gihocba(03)lnlinhkhngthnhcnglyhng,tytrng
hpnoxyratrc,nhngstngbhy("HynHng")biZalora.

5.3.

NuNhBnHngbitrngkhngththchinnthngcaHngHangtrnSellerCenter,NhBnHngphihynhngngay
lptcthngbochoKhchHngkpthi.

5.4.

DatheoxcnhnHngHatrnSellerCenter,ZalorasgichoNhBnHngtheosinthoicaNhBnHnglytthngtintikhon
trnSellerCentertrongvng24gixcnhnvspxplchlyhng.

5.5.

KhiviclyhngcNhBnHngvZalorathngnht,NhBnHngphilmtheoccbcsauytrckhiZaloranlyhng:

a.BomrngHngHacbovttvanton,trnhmtmtthithi,phhpttvitpqunthngmi,baogmnggisnphm
saochosnphmcbovhiuqutrongsutthigianvnchuynvchcchnrngsnphmntayKhchHngvntrongtnhtrng
nhkhirikhikhoNhBnHngvsnsngNhVnChuynnlyvchuyntiKhchHng

b.XutHanVATchoKhchHngkmtheottcccHngHa

5.6.

Nh Bn Hng tha nhn v ng rng vic xut Ha n VAT cho Khch Hng cng vi Hng Ha hon ton l trch nhim ca Nh Bn
Hng.NuNhBnHngkhngxutHanVATchoKhchHngcngviHngHa,thNhBnHngngchuhontontrchnhimi
vicckhonphtv/hocbQunLThTrngtchthuHngHavildovnchuynhnghamkhngcygiyt.

5.7.

NhBnHngngrngtrckhiHngHacgiaonKhchHngcuicngthHngHaphicnggivdnnimphongtrong
baobcaSngiaodchThngmiintZalora.

5.8.

CcphthchinnhngtrnTrangWebsctnhdatrntgithtrngcaccChiPhVnChuyn.Zaloraslintccpnht
biugichoNhBnHngtrnSellerCenter.

5.9.

NhBnHngngrngbtktiliutipthno,baogmcbaobnggihng,phihngKhchHngticahngcaNhBnHng
trnZaloravkhngckhuynkhchKhchHngtruycpvomtwebsitehocachwebkhc.

5.10. NhBnHngngrngbtktiliutipthno,baogmcbaobnggihng,phihngKhchHngtiTrungtmChmsckhch
hngcaZaloravkhngchasinthoicnhn,emailhocdnglinhkhc.

6.KIMTRACHTLNGVGIAOHNG
6.1.

Datrnviclyhng,ZalorasthchinvicKimTraChtLngxcnhnrngHngHakhngcli,phhpviiu9.1,iu9.2,
iu9.3trongHpngny.NuKimTraChtLngkhngtyucu,Zaloractonquynhynhng.

6.2.

ZaloraskhngchutrchnhimivibtkthayinovchtlngcaHngHotrongthigianNhVnChuynvnchuynHngHa
nKhchHng.

6.3.

NhVnChuynsgiaoHngHanKhchHng(vthutinHngHatrongtrnghpC.O.D).TtccckhonthanhtonmNhVn
ChuynthutKhchHngscchuynkhonchoZalora,vZaloraschuynnhngkhonthanhtonnychoNhBnHng(tricc
khonThanhTonBTrlinquan).

6.4.

TRHNG

6.5.

NhBnHngngthihntrhngl30ngy,mbotintrliKhchHngquaZaloratuntheoChnhSchTrHngCaZalora(Ph
LcA).Thihn30ngybtutthiimnhngcxcnhnlcgiaochoKhchHng.Khngmbovicthchiniu
khonnyngnghavivichpngviNhBnHngschmdt.

6.6.

VicchpnhnHngTrListuntheoccyucutrongChnhSchTrHngCaZalorahinti.NhBnHngngrngvicquytnh
chpnhnmtmnHngTrLithuctonquyncaZaloravmnHngTrLicZalorachpnhncngcoinhlcNhBnHng
chpnhntheoHpngny.

6.7.

TrongtrnghpHngTrLi,KhchHngsgitiTrungTmChmScKhchHngcaZalora(sinthoilinlcintrongPhiuTr
Hng).TrungTmChmScKhchHngcaZalorashtrKhchHngxlvichontrtheoChnhSchTrHngCaZalorahinti.

6.8.

Trong trng hp HngTr Li, Hy n Hng hoc Giao Hng KhngThnh Cng, vic bn hng s b hy trn Seller Center cng vi cc
khondoanhthuvphtngng.NhBnHngskhngphitrHoaHngchoHngHatrongtrnghpHngTrLi,HynHnghoc
GiaoHngKhngThnhCng.

6.9.

TrongtrnghpHngTrLi,HynHnghocGiaoHngKhngThnhCng,HngHasctrvkhocaZaloravNhVnChuyn
schuynliNhBnHng.

6.10. SaukhinhnhngtrlitKhchHng,ZalorashontrstincamnhngtrlichoKhchHngbngtinmthocchuynkhonngn
hng,tytheotrnghpnophhp.KhonhontrchoKhchHngscThanhTonBTrtDoanhThuCaNhBnHngtheoiu
7.1btrongHpngny.
6.11. trnhnhmln,NhBnHngchutrchnhimvitngstinhontrchoKhchHngtmimnHngTrLi.
6.12. Thmvo,NhBnHngngtrcckhonphcnhttikhoncaNhBnHngvimimnHngTrLi,HynHnghoc
GiaoHngKhngThnhCng.

7.HOAHNGVCCKHONTHANHTON
7.1.

CCIUKHONTHANHTON

a. TtcnhngThanhtoncaKhchHngtvicmuahngcaNhBnHngscnhnbiZalora(baogmchthngthanhtontrc
tuyncaZaloravC.O.D)("DoanhThuCaNhBnHng").
b. b.HoahngvttcccphlinquanscThanhTonBTrtDoanhThuCaNhBnHngtrckhicchuynkhonchoNhBn
Hng.TrongtrnghpHoaHngvccphvtquDoanhThuCaNhBnHngthng,khondnscchuynsangthngtip
theonhiu7.3btrongHpngny.
c. BoCoBnHngHngThngstngctothnhtrnSellerCentervongycuicngcamithng.Nucbtkskhngthng
nhtnotrongBoCoBnHngHngThngdoZaloracungcp,NhBnHngphithngbochoZaloratrongvnghai(02)NgyGiaoDch
ktngyBoCoBnHngHngThngctngtothnhnukhngttcccdliutrongBoCoBnHngHngThngsc
coilcuicngvcngbicHaiBn.
d. ZaloraschuynkhonDoanhThuCaNhBnHng(triHoaHng,ccchiphtngnghaybtkphchuyntincangnhngno)
datrnBoCoBnHngHngThngntikhonngnhngcaNhBnHngkhngmunhnNgyGiaoDchthnm(05)cathng
tiptheo.

8.THIHNVCHMDT
8.1.

Hpngnyschiulckhikktvstiptctrong06thnghocnkhichmdttheoiu8.Nukhngcbtkthayinokhihp
ngchmdt,hpngstngchuynsangvthihn.

8.2.

MibncthchmdtHpngnybngcchthngbotrcmibn(14)ngybngVnBnginbnkia.

8.3.

Vohoctibtkthiimnosaukhixyrabtkskinnotrongiu8.3ny,ngoibtkquynhocbinphpchtinocthc
trongphplut,tronglutcngbng,hoctheoHpngny,ZaloracquynchmdtHpngnyviNhBnHngvvihiulcngay
lptcbngcchthngbobngVnBnchoNhBnHngvNhBnHngskhngcquynhybhoccclphhochnhpht
khctheoHpngny.Ccskinl:

a.NhBnHngviphmbtknghavcamkthoctuynbnotheoiu3.3,iu5.8,iu9.1,iu9.2v/hociu9.3caHpng
ny

b.NhBnHngviphmbtcnghavnotheoHpngvkhngkhcphcviphmvohoctrcby(07)ngyktkhinhnc
VnBnthngbocaZaloravviphm

c.NhBnHngthngquamtnghquytvvicgiithhocmttancthmquynxemxtralnhchoNhBnHnggiithhocthanh
l

d.VicramtlnhhnhchnhlinquannNhBnHnghocvicbnhimngiqunltisnthaythhocvicthchinbinphpbo
mbngcchchimhutisnhocbnbtctisnnocaNhBnHng

e.NhBnHngdnxphocthahipviccchnnichunghoclmnyucuTancthmquynxtxbovNhBnHng
trcccchncamnh

f.NhBnHngngnghoccnguycngngkinhdoanh

g.ZaloracldosrngbtkskinnoccptrnspxyralinquannNhBnHngvtheothngbochoNhBn
Hng

h.NhBnHngvtquTLHngTrLi20%

i.NhBnHngvtquTLnHngHy5%v/hoc

j.NhBnHngvtqu24gichoThiGianTrLiKhchHng.

KhichmdtHpngny,NhBnHngngaylptcphithngboZaloravttcccthathunviKhchHngvnchacthchin

8.4.
KhichmdtHpngny,NhBnHngngaylptcphithngboZaloravttcccthathunviKhchHngvnchacthchin
xongvcnghavthchinccthathunnymtcchy,baogmcvicgiiquytccmnHngTrLi,HynHnghocGiao
HngKhngThnhCngcntnngsaukhiNhBnHngktthcvickinhdoanhviZalora.

9.TUYNBVBOM
9.1.

NhBnHngbomrng:

a.NhBnHngcquynshuvlngishuduynhtiviHngHacbnchoKhchHngtheoHpngny

b.NhBnHngcccgiyphp,phduyt,chpthunv/hocgiyphpcnthitchovicphnphiHngHa

c.VothiimkktHpngny,NhBnHngkhngcbtkhnhviviphmthctv/hoccbtkkhiuninovhnhviviphm
quynshutrtu("SHTT")tqutrnhsnxut,bnhng,bnliHngHavNhBnHngphingaylptcthngbochoZaloranuc
btkkhiuninonhvy

d.NhBnHngphic(vchutrchnhimnukhngc)ttcccgiyphphpphp,quynsdnghoccphpsdngbtkquyn
SHTTcabtkbnthbamcthcnthitZaloraqungcovbnHngHatrnTrangWeb,vZalorakhngphichubtkkhonchi
phno

e.HngHakhngvskhngviphmbtkquynnocaccbnthba(baogmnhngkhnggiihnvibtkquynSHTTno)

f.NhBnHngcquyn,tcchvthmquynkktvthchinccnghavtheoHpngny

g.TtcthtctheoquynhcacngtyvcchnhngcnthitkhccthchinnhmchophpkktvthchinHpngny
v

h.HpngnychiulcvrngbucphpliviNhBnHng.

9.2.

NhBnHngmbothmrng:

a.HngHaskhngblivmtthitk,trnhby,hotng,chtliuvtaynghgiacng,vgitrngthikhngdi06thngktthi
imnhngctphcvKhchHnghocktngyZaloragiaohng,tythiimnoxyratrc

b.HngHatmitiuchunpdngtiVitNam

c.HngHatunthmilutphp,quynhvcciukinlinquan

d.HngHacngungc,xutxrrng(khiZaloralyHngHa,NhBnHngsgikmchngnhnxutx,tkhaihiquanv/hoc
giyphp,nuc)

e.CchtlngngnhcngbcaNhsnxuthocidinphnphi

f.NhBnHngcyttcgiythpphplinquannvicbnhngnhhanVATuvo,PhiuBoHnh,Hngdnsdng
bngtingVitvnhnsnphm,temhpchun(nuc)v

g.mbotnhminhbchkinhdoanhcaNhBnHngivicquanthu,QunLThTrng,vcccquancngquynclinquan.

9.3.

NhBnHngbomvcamktrngmigiaodchbnHngHachoKhchHngcaZalorastunthcccamktsau:

a.HngHacchtlngbnghoctthnsovisnphmmu

b.HngHaclmraphhpvimcchsdngmchnghngti

c.HngHaphigingvihnhnh,snphmmuhocbnthnghim

d.HngHaphingvimtv

e.NhBnHngstntrngmibomtuynb.

9.4.

Zalorabomrng:

a.ZalorashnhngngnvcntrngtheotngtrnghpcyucuthchinnghavcamnhtheoHpngny/span>

b.Zaloracccgiyphp,phduyt,chpthunv/hocgiyphpcnthitchovicphnphiHngHo

c.Zaloracquyn,tcchvthmquynkktvthchinccnghavtheoHpngny

d.TtcccthtctheoquynhcacngtyvcchnhngcnthitkhccthchinnhmchophpkktvthchinHpng
ny,vHpngnychiulcvrngbucphpliviZalora

e.Zaloraskhngsdngnhnhiuthngmihoctnthngmitngtcabtknhnhiuthngmihoctnthngminoca
NhBnHnggyranhmlnhocladiv

f.Ccnghavghitrongiu9.4stntingayckhiHpngnychmdt.

10.THNGTINVIKHCHHNG
10.1. KhithamgiaSngiaodchThngmiintZalora,NhBnHngsccpmtachemail@zalora.vnduynht,achemailnys
chinthtrntrangcaNhBnHngdidngthngtinlinh.
10.2. Zalorasboluquyngimstttcccthngtingitiachemail@zalora.vncaNhBnHng.
10.3. NhBnHngkhngcphplitkbtkccdnglinhkhctrnZalorabaogmemailcnhn,sinthoiding,emaillmvic,
websitekhcvv.

11.BITHNG
11.1. NhBnHngngmintr,bov,bihonvgichoZaloracvhi,baogmcccchinhnhvbtkgimc,cnb,nhnvin,
nhthu,hocilcaZalora,khibtkchiphno(baogmcphlutsvnphtrncsbithng),tinpht,hnhpht,cckhon
bithngthithi,vcckhonphitrphtsinht,ccholphtsinht,hocmtcchnoclinquann:

a.btklinotrongHngHobnchobtkKhchHngno

b.btkkhiunicthchinbibtkKhchHngnotrncscabtkthathunnogiaoktviNhBnHng

c.btksssuthoclithucbtktnhchtnocaNhBnHnghoccccngtylinkt,vbtkgimc,vinchc,nhnvin,nh
thu,hocil

d.btkviphmnoivicamkthoctuynbnoclptiHpngny.

e.btkthithinomsnphmcaNhBnHnggyrachoKhchHng.

11.2. NhBnHngctrchnhimbohimhoctbohimccnghavcamnhtheoHpngvccthathunckktviKhchHng
vtheoyucucaZalorasngaylptcgimtbnsaocahpngbohimchoZalora.

12.MIQUANHGIAHAIBN
12.1. KhngcquynhnotrongHpngnyhnhthnhnnquanhgiabnsdnglaongvbnlaong,ngiidinvilhoclin
danhgiaNhBnHnghocbtkngilaong,ilhocnhthuphcaNhBnHngvZalorahocbtkngilaong,il
hocnhthuphcaZalora.
12.2. QuanhcaNhBnHngvZaloracxclptheotngHpngschlquanhgiaccnhthuclp.Khngcquynhnotrong
HpngnychiulmtBnlmilchoBnkiavbtkmcchno,vkhngcBnnocbtkquynnolmphtsinhbt
knghavhoctrchnhimnothaychohocrngbucBnkia.

13.THNGBO
BtkthngbonocamtbncnthitphigichobncnlitheoHpngnyphiclpbngVnBnvcxemlhplnucgi
bngthintnccachemailcaZaloravNhBnHng.

14.TRNGHPBTKHKHNG
14.1. ZaloraskhngchutrchnhimviNhBnHnghocccoilviphmhpngvldocschmtrtrongvicthchinhockhng
thchinbtknghavcaZaloranuschmtrhockhngthchinldobtknguynnhnnovtrangoitmkimsothplca
Zalora,khngphnghintnhtngqutcanhngiunitrn,sauyccoilccnguynnhnngoitmkimsothplcaZalora:

a.thintai,chyn,llt,bo,hahonhoctainn

b.chintranhhocnguycchintranh,phhoi,cucnidy,dnbinhoctrngdng

c.cchnhvi,cchnch,quynh,vnbndilut,ccquynhcmhocccbinphpcngchcabtkcquanchnhph,ng