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SUMMARY
Service-focused information technology student with over five years of customer service and
two years of desktop software/hardware installation and troubleshooting professionally.
Possesses expert-level knowledge with PC building and installation of operating systems and
software.

CERTIFICATIONS
CompTIA A+
CompTIA Network+
Academic Alliance, Information Storage and Management (EAA-001)

EXPERIENCE
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Store Manager

2009 2014

Created a new marketing approach increasing foot traffic by over 10%.


Maintained high expectation for customer service and satisfaction.
Sustained all technical work, including networking and point of sale equipment.
Hired, trained, and evaluated all employees.
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Technical Associate Intern

2008 - 2009

Installed all new desktop computers and printers.


Repaired printer's, desktop software ,and hardware issues.

EDUCATION
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Bachelor of Science in Information Technology

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2013 - December 2015

Anticipated graduation of December 2015.


Installed and imaged Windows 7 , Windows 8, and Server 2012 on desktops.
Successfully installed and configured Cisco 1800 and 2800 series routers.
Managed senior project, removed old server racks while adding new technology.

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Associate of Science

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2011-2013