Developing Your Executive Presence

We bring industry into the classroom
We bring students from classroom to boardroom

LEARNING OBJECTIVES:
to learn the best of you, your
combination of behaviors and
attitudes that present a sense of
confidence, competence, commitment
and authenticity, the dynamic mix of
gravitas, communication, and
appearance.

LEARNING OUTCOMES:
Keys to developing executive presence
Learn what to wear for success
Be familiar with office etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

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Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

What is Executive Presence and What can it do for me?
It is about your behavior and attitude, aura of
your leadership, sense of confidence, persuasive,
competence, commitment and authenticity.
Others listen, follow, seek your support and
leadership
It is all about your personal brand – focus on
characteristics that make you unique or an expert
Learn and apply the 4 levels of leadership
It will help you succeed – now and in the future

Level
4
Level 3

EMOTIONAL
Empathy, Authentic, Transparent, Leader
RATIONAL
Listening and engaging

Level 2

FUNCTIONAL
Learned skills & personality traits

Level 1

PHYSICAL APPEARANCE
Image refinement & polish

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

2

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

What to WEAR for success? Men .vs. Women

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

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Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

WOMEN

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

4

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

What does office etiquette mean?
Etiquette – is a set of unwritten rules governing
socially acceptable behavior, professional
workplaces and relationships.
The practices and forms prescribed by social
convention or by authority.
The word “Etiquette” is derived from French
which actually means “ Ticket". your ticket to
getting anything & any place you want.
It is defined as a good behavior which
distinguishes human beings from Animals

Good business etiquette means that you act
professionally and exercise proper manners
when engaging with others in your profession.

Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

5

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Office Etiquette Rules
1. Be punctual at all times.
2. Be a good ambassador of your department or
company.
3. Do not get involved in gossips
4. Avoid too many personal calls while at work
5. Do not waste office resources
6. Be self-aware-use common sense
7. Be respectful and friendly at all times
8. Mind your own business
9. Respect your supervisor
10. Obey your company’s business dress code
11. Do not publicize any thing offensive
12. Do not get involved in sexual harassment or biases.
13. Make it a daily habit to check your calendar daily.

1
Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

6

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Face to Face Meeting Etiquette Rules
1. Be punctual and respectful at all times
2. Know the agenda in advance and contribute as
much as you can
3. Find out more on information on who are
attending the meeting
4. Do listen attentively and do take notes
5. Refrain from mobile phone or gadget use
while in meetings
6. Give your full attention in the meeting
7. Avoid swear words and vulgar references
8. Be professional in your communication
9. Avoid personal questions during first meeting
10. Turn off your cell phone ringer, accept
voicemail and text messaging only

2
Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

7

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Conference Call Etiquette Rules
1. Get yourself familiar in using the group
conferencing system.
2. Write down the conference call number and

password if any for the needed connection.
3. Greet everyone, introduce yourself, your role
and location.

4. Learned how to mute and unmute your
device when listening and speaking.
5. Take note of what is being discussed.

6. Ask questions on the next step forward

3
Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

8

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Telephone Etiquette Rules
1.
2.
3.
4.
5.
6.
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8.
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Identify yourself when making a call
Address the caller by his name in a courteous manner
Keep conversation brief
Never be impatient
Listen carefully
Do not interrupt
Do not eat or chew something while speaking on the
phone
If you wish to put the caller on hold, request his
permission to do so
Close your conversation with an appropriate
salutation
Let the caller hang up first
In case of missed calls, return the call within a
reasonable period of time
If someone calls you by mistake, inform the caller
politely that he reached a wrong number

4
Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

9

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Telephone Etiquette Rules: Managing
Angry Callers
1.
2.
3.
4.
5.

Listen to problem or complaint carefully
Do not interrupt, let them finish.
Do not say, "you are wrong"
Empathize
You should be good in your area of work and
investigate about the complaint or problem
and solve it
6. Tell them the process of solving the problem
7. Do not mislead
8. Call them back when you have the solution.

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Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

10

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Email Etiquette Rules
1. Be concise and to the point
2. Use proper spelling, grammar &
punctuation
3. Make it personal. Avoid using BCC and
CC unnecessarily
4. Use templates for frequently used
responses
5. Answer swiftly
6. Use a meaningful subject
7. Read the email before you send it
8. Keep attachments to a minimum and
mention your attachment in the content
9. Take care with abbreviations and
emoticons
10. Take care with rich text and HTML
messages
11. Use active voice instead of passive voice

5
Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

11

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Dining Etiquette Rules
1. Be on time
2. Stand on the right side of your chair and enter from
your left
3. Put your napkin on your lap
4. Decide on your menu selections quickly
5. Never order the most expensive item
6. Wait for all people to be served before starting
7. Know which silverware to use with which food
8. Don’t talk with your mouth full
9. Eat at a moderate speed
10. Maintain some polite dinner conversation
Important Office Etiquettes that you
11. Never medicate yourself at the table
should know:
12. If you must leave the table, place your napkin on your
1. Office etiquette
chair

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Face to Face Meeting etiquette
Conference Call etiquette
Telephone etiquette
E-mail etiquette
Dining etiquette
Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

12

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Business Card Etiquette Rules
1. Always have a business card
2. Have it in good shape and updated
3. Have it readily available

4. Be selective about distributing
5. Present it at an appropriate time and
manner

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Important Office Etiquettes that you
should know:
1. Office etiquette
2. Face to Face Meeting etiquette
3. Conference Call etiquette
4. Telephone etiquette
5. E-mail etiquette
6. Dining etiquette
7. Business card etiquette

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

13

Developing Your Executive Presence
We bring industry into the classroom
We bring students from classroom to boardroom

Thank you for your time.

INTI Career Services Team
www.inticareerservices.weebly.com

Copyright © INTI International University & Colleges 2014 (Private and Confidential)

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