LESSON 5,6 THE TELEPHONE

TELEPHONE EXPRESSION
Pre-learning
1. 2. 3. 4. 5.

Do you think talking on the phone is easy particularly when it is conducted in English? What seem to be the problems? When you answer the phone, what do you have to say first? What kind of attitude do you think you have to maintain when making a phone call? Can you give an example of ending a conversation on the phone politely?

RECOGNIZING TELEPHONE EXPRESSIONS
Study the telephone expressions below. What do they mean? Discuss them with a partner!
       

Speaking Just a second. I’ll get a pen. Could you give me your name, please? It’s S-E-A-N. Lion Computers. Can I help you? I’ll put you through. The line is bad. The line is engaged.

GUESSING THE MISSING INFORMATION
Now try to guess what the missing information in the telephone conversations below! Use the telephone expressions in the previous slide! Conversation 1 A: ______________________________? B: Could I speak to Roy Sinaga? A: ______________________________? B: My name is Sean Alex of MPC Computers. A: Sorry. Could you please spell your first name? B: _____________________.

GUESSING THE MISSING INFORMATION
Conversation 2 A: King Electronics. Can I help you? B: ______________________________? A: Just a moment. _________________. sorry ____________________. B: Could I leave a message for him (Mr. Brahman)? A:____________________.

THESE ARE MORE WORDS OR PHRASES CONNECTED WITH THE TELEPHONE. TRY TO MATCH EACH WORD OR PHRASE ON THE LEFT WITH THE CORRECT PHRASE ON THE RIGHT.
busy 2. public phone box 3. person who help you make a phone call 4. phone number you get by mistake 5. service you phone if you want to find a phone number 6. books of phone numbers 7. very far 8. not so busy time 9. bad sound which makes it difficult to hear 10. prices 11. part of the phone you speak into and listen to
1.

a) b) c) d) e) f) g) h) i) j) k)

wrong number directory directory enquiries off-peak interference engaged long-distance call-box operator receiver rates

YOUR TURN
Make sentences using the words/phrases from the right side of the previous slide!
a) b) c) d) e) f) g) h) i) j) k)

wrong number directory directory enquiries off-peak interference engaged long-distance call-box operator receiver rates

TELEPHONING EXPRESSIONS: OUTGOING CALLS
Identifying yourself My name is __________ Hello, this is __________ speaking Asking to speak to someone Can I speak to ____, please? Can you put me through to ____, please? May I have extension number 13, please? Giving further information / explaining the purpose of call I am ringing to talk about ____. I am calling to let you know ____.

Showing understanding Oh I see. Yes, I understand that. Alright, that’s okay. Leaving a message Could you give ____ a message? Could you ask ____ to call me when he gets back? Would you please tell ____ that I’ll call back later?

Thanking Thank you very much for your help. Well, thanks a lot for the information. I'm very grateful for your assistance. Ending the call I look forward to seeing you soon. I look forward to hearing from you. Good bye.

TELEPHONING EXPRESSIONS: OUTGOING CALLS
Identifying your company LP3I, Good morning. Vetco, Good afternoon. Identifying yourself when you pick up the phone David This is Jane. Linda speaking Helping the caller May I help you? Who would you like to speak to? Which department is he in?

Asking for the caller's identification Who’s speaking, please? Who’s calling, please? Which department are you from? Connecting the caller Just a minute / moment / second, please. Hold on/ hang on, please. Hold the line, please/ I’ll put you through. Explaining that someone is not available I am afraid he is not available. I am sorry but he is in a meeting at the moment. I am afraid his/her line is engaged. Do you want to hold?

Alternative actions Could you ring/phone/back later? Would you like to leave a message? Can I take a message? Responding to thanks Not at all. Don’t mention it. You’re welcome. Ending the call Thanks for calling. Good bye. Bye.

MAKE A PHONE CALL
Kitty : Hello. May I speak to Jane, please?

Jane ’s mom: Who’s calling, please? Kitty : It’s Kitty.

Jane’s mom: Just a minute, please. Jane, it’s for you.

LEAVE A MESSAGE
Answering machine:
Hi. We’re not home right now. Please leave your message!

Husband

:

Hi, honey. I’m in New York. I can’t get plane home today. I'm sorry. See you tomorrow.

GET A WRONG NUMBER
Derry : Hello. Caller: Is Lydia there? Derry : Lydia? I think you have a wrong number. Caller: Is this area code (021) 789-6283? Derry : No. it’s 6288. Caller: Oh. Sorry.

ROLE PLAY
Work with a partner. Write phone conversations to make a call, leave a message, and call a wrong number. Present your role plays to the class.

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