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Rosa M.

1206 Walnut Street
West Covina, CA 91790 Cell (626) 483-0712
2010-2014 University of Phoenix
Bachelors of Science in Business Administration
1998-2009 Wells Fargo Bank- Service Manager 2
• Work with manager to cash control and prevent losses.
• Clear understanding of Click to Staff (schedules)
• Proficient with Microsoft Products
• LMS Certifications (compliances test yearly & quarterly Audits)
• Conduct monthly meetings, Help create team environment
• Great Motivating style to increase our teller enthusiasm.
• Great customer service Skills
• Service Manager program Completed in Los Angeles in Grand office
• Well trained on all of the operation side of the business.
• Helped and organized information for our audits.
• Work well under pressure.
• First Security Bank- Drive-up Teller, Teller &
1994-1998 Bank of America –Authorized Officer
1991-1994 McDonalds – Cashier
1989-1991 $2 Fabric Store – Sales Associate

Personal Strengths: Strong leadership and organizational skills. Highly motivated. Good
communication skills. Customer Service Specialist.
Bilingual Spanish. Ability to work independently. Computer proficient.
Strong working knowledge of branch operations,Extensive experience
with customer contact and ongoing customer relationships,proficiency in
operations, transaction accuracy, and Teller referrals,ability to coach high-
quality service interactions,Strong probing, communication, analytical,
problem solving, and decision-making skills to effectively uncover and
resolve complex customer and employee issues,Demonstrated leadership
skills and regularly goes above and beyond to assist others, Ability to
work all branch hours, including Saturday, and some evenings required

• Scheduled employees, Trained employees, Hired Employees, Performed

overrides/second level approval , Opened/Closed Retail Bank Branch,
Maintained policy and procedures, Conducted Staff Meetings, Managed
Teller Referral Goals ,Open New Accounts, Critical Controls, Audit Daily
Work, ATM (add cash ,fix atm’s jam , balance monthly atm task), OFAC,
REG CC/Holds on Checks, Bank Secrecy Act/US Patriot Act, Monetary
*Reference upon Request