P. 1
Introduction............................................................................................................ 3

Introduction............................................................................................................ 3

|Views: 757|Likes:
Published by Saul Arias-Mendoza
If you think about it, every true professional
follows a script or format. For example, take your
favorite actor or actress. They don't get in front of
the camera or on stage and begin adlibbing their
lines.
If you think about it, every true professional
follows a script or format. For example, take your
favorite actor or actress. They don't get in front of
the camera or on stage and begin adlibbing their
lines.

More info:

Published by: Saul Arias-Mendoza on Mar 05, 2010
Copyright:Attribution Non-commercial

Availability:

Read on Scribd mobile: iPhone, iPad and Android.
download as PDF, TXT or read online from Scribd
See more
See less

06/08/2013

pdf

text

original

“Hi, _______, this is ______ ______ calling with the
ABC Company. I’ve been looking forward to
speaking with you, and I’m sure you’ve looked at the
information I sent and probably even have a few
questions.

Do me a favor and grab that, and I’ll hold on while
you do.”

This works because:

A. It’s assumptive

B. You’re in control

C. It overrides any initial resistance

You're Reading a Free Preview

Download
scribd
/*********** DO NOT ALTER ANYTHING BELOW THIS LINE ! ************/ var s_code=s.t();if(s_code)document.write(s_code)//-->