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Training Program Plan for Positive Impact

TSO Armor & Training Inc.

Training Program Plan

Positive Impact

Presented by:
Russell Sampson
Presented to:
Dr. Marsha Benton

Date: September 9, 2015

Training Program Plan for Positive Impact

Training Program Plan for Positive Impact





Executive Summary..4
Mission Statement.4
Training Program Description..4
Scope of Training Program..4
Program Goals...5
Program Objectives...5
Needs Analysis..6
Key Techniques to Discover Needs....7
Student Interviews.7
Student Observations7
Instructor Performance reviews...9
Overview-The Results..10
Staffing Plan...11
Required Qualifications.11
Job skills, knowledge and abilities..11
Skill Set12
Positions to fill.12
Available Internal Resources13
Available External Resources..13
Stakeholders & Goals13
Communication Plan..15
Marketing Message....15
Promotional channels....16
Program Evaluation ...16
Instructors responsibility....16
9.2.1 Results.17
9.2.2 Positive impact17

Training Program Plan for Positive Impact


Executive Summary
TSO Armor & Training Inc. is a contracting company that trains, educates,

provides leader development and consulting services for private, commercial and
government sectors. TSO Armor & Training Inc. was founded in 2008 starting in
Chesapeake, VA owned by David A, Tezza and Michael B. Wall (TSO Armor &
Training Inc., 2015)

Mission Statement
TSOs mission is to strengthen the security of our allied nations and our

nation by providing the BEST training and instructional support to help the war
fighter meet the demands of the maritime and land operational environments.
Access, analyze and adapt all we do to satisfy the clients actual requirements
(TSO Armor & Training Inc., 2015).

Training Program Description

We provide sustained skills training for perishable skills such as weapons

training to maintain a high standard of skill. Readiness assessments are a

continued process throughout, evaluating performance, observing competition
and developing strategies for improvement if and when needed (TSO Armor &
Training Inc., 2015).
3.1 Scope of Training Program
Providing effective and safe use of small arms weapons skills needed for
basic professional military skills required of becoming a military police. Basic
marksmanship is intended to help every trainee with the basic use of small arms
weapons. Trainees must qualify on all weapons systems that will be presented in

Training Program Plan for Positive Impact

this training program. This training program will help the trainees become more
efficient in the use of firearms to protect life and government property in a combat
and security situation (TSO Armor & Training Inc., 2015).

Students that come to the Lackland Air Force Base Armory for military

police officer training; range in ages from 18 to 22 years old. Occasionally

personnel of ages 23 to 30 come through also. Younger students come directly
after completing the military basic training and the older students have been in
the fleet for some time and come through the Master at Arms academy for a
career change.

Program Goals
The training program we have designed; the main goal for each student
is to assure each student is comfortable handling a weapon. The students will
possess the ability to apply the skills they learned to qualify and pass a test
with their weapon of choice. To qualify and pass from this program each
student must completely understand and maintain the knowledge of how to
apply four weapon safety rules. All students will obtain and retain the ability to
successfully disassemble and reassemble a weapon. Then each student
must be able to properly function check a weapon after cleaning it.
3.4 Program Objectives
Program objectives include the following: students will recognize
procedures for safe handling and employment of all small arms weapon

Training Program Plan for Positive Impact

Critical thinking skills will be used to manage this objective. Students will
apply this skill during training for their military police job requirements. These
skills consist of applying use of force, judgment, decision making and
complex problem solving. Real weapons will be used during training, live
magazines will be used for the proper weapons, students will utilize hands on
training. Students must be able to state the four universal weapon safety rules
upon request of the instructor. They must know how to apply all of them at all
times. Each student will take and pass a written test before proceeding to the
gun range for live fire weapon qualification. They will also take a test at the
end the course over all weapons discussed in this course.The course of
learning will be instructor-led. Instructional technologies used will be
computers, student guide books, instructor-led training, a gym set up to teach
hands on shooting training and a (FATS) Fire Arm Training Simulator.
4 Needs Analysis
To effectively train our students at TSO it is important to do continued,
ongoing evaluations of the program. When it is found that something may be
wrong or that may need tweaking the most effective method to determine the
need is by doing a needs analysis. If the change is just made or attempted
without the analysis that is when we could find that we are training incorrectly to
the students and not building the training on the complete dynamics of each
student. Each student comes from a different background; students are different
ages and come in all shapes and sizes. The methods we train have to be
adjusted in a certain matter to each student individually.

Training Program Plan for Positive Impact


Key Techniques to Discover Needs

4.1.1 Student Interviews
In order to determine the need for any changes in TSOs training program

I conducted an interview of 15 randomly picked students that just completed the

training program and asked them the following questions:
1) Do you know more today about weapons?
2) Do you feel ready & able to go out to the field & operate a weapon safely?
3) Do you feel that if you are in an emergency situation on the job, you will be
able to react quickly and safely using your weapon?
4) Name one thing you would have done differently if you were the instructor.
5) Did the program go at the correct pace for you?
6) Is there anything the training program missed & needs to add to the
current training program?
4.1.2 Student Observations
Out of 600 students that passed through our training program in the last
three months, each student was evaluated using an evaluation form. The
following tasks were evaluated and the results were astounding. Each student
was evaluated on:
Receiving the weapon
*Did they wait in a proper stance during line up?
*Did the student clear the weapon stating, I have a safe & clear weapon?
*Verified the weapon was on safe, stating, Weapon is on safe?
*Took control of the weapon with trigger finger along receiver?
*Properly assumed administrative transport as directed?
Loading the Weapon

Training Program Plan for Positive Impact

*Waited at demarcation line until ordered to proceed by clearing the barrel
*Placed and kept muzzle of weapon in clearing barrel with trigger finger along
*Verified the weapon condition is set correctly.
Unload & Show Clear
*Did they wait in a proper stance during line up?
*Properly locked bolt to the rear?
*Show clear to a supervisor?
Turning in Weapon
*Did they wait in a proper stance during line up?
*Gave magazines to the armor?
*Relinquished control of the weapon to the armorer and kept muzzle in a safe
Each student was evaluated and if they did not pass each task they failed
the task given. By giving this evaluation equally TSO can judge if the training
program is up to par. During this task we had 485 students pass the first attempt
after classroom training. The other 115 went back through the training again and
the second time another 60 passed, third attempt 40 of the 55 passed and the
remaining 15 had to be set up with a personal instructor to get them through.

4.1.3 Performance Reviews

Training Program Plan for Positive Impact

After evaluating students and getting their personal feedback from the
training program at TSO it was important to evaluate the trainers and instructors
as well. What needed to be determined at this point was if the training program
was the problem or the way the information in the program was being presented
to the students. TSO strives to have 100% of the students get through the
program and each block of instruction the first time around. We know at times
there will always be one or two students that will not be able to do it right away or
on the first try and that is acceptable but the numbers we are at is not acceptable
and we are seeing something needs to be tweaked.
We decided to have the staff that makes up and produces the training
program information for the instructors to use to teach the students do these
evaluations. They can see what information they have placed in the training
program booklets is working or maybe not working. They can judge if the
information is there in the program but the instructors are not putting it out to the
class effectively. To do this each instructor was given a performance review.
Performance evaluation surveys are best used to evaluate observable behaviors.
Here are the questions we used during the needs analysis.
*Does the instructor know the proper verbiage to say?
*Does the instructor having the capability and sources available to conduct the
classroom training correctly?
*Does the instructor have the motivation to teach the students?

Training Program Plan for Positive Impact

*Is the instructor clear when conducting the training course?
*Is the instructor using ALL of the steps presented in the program manuals?

Overview-The Results
After the needs analysis we realize that most students were intimidated by

the instructors yelling during the training process. The students stated there were
many instructors that were not patient and understanding giving them ample time
to remember what was learned in the classroom. The information was given
quickly, briefly and unclear to the students and this was a problem. The need for
instructor re-training is needed. The information in the program guide we found
to be fine and up to date.

The Master at Arms Academy is funded by two separate pots of money.

One is strictly for training and the other is operational. Training money can be
used for purchasing any items needed for actual training. That includes duty
belts, training batons, weapons, and vehicles. The operational money is used to
purchase office supplies, instructor training, and anything that needs to be
purchased after the training funds run out. The funds are requested during the
fiscal year and managed extremely close. If the funds are not used they could be
lost for future years.


Training Program Plan for Positive Impact

TSO Budget Needed
Hammers, nails, Glue and spray paint
Training PowerPoint & Video Screen
Video Cameras
Test Computers
Dry Erase Boards
Instructor Training Guides
Pens, Pencils, Paper Supplies
Practice Gym
Supplies for Practice Manipulations /FATS $20,000

Staffing Plan

Required Qualifications
Job skills, knowledge and abilities
Training Instructor staff must have military or law

enforcement experience and background. They must possess documented

instructional delivery experience. Operation knowledge of military terminology
with knowledge and familiarity with the organization, naval rank structure along
with knowledge of shipboard and military operations. Each instructor must be
able to clearly read and explain required publications and directives. Each
instructor must be able to provide instructional safety support for dry and live fire
weapons training. Each instructor must have the ability to follow and maintain
strict academic standards per the approved course master schedule. When
students need instructional and practical remediation the instructor must possess
the patience and knowledge to do so. Instructors are required to set up and
prepare their classroom, range, and labs while maintaining a professional


Training Program Plan for Positive Impact

learning environment. Equipment and course material needs to be updated and
prepared for each class. Each training day will be 8 hours a day, 5 days a week.
Most important ability required from each instructor is to promote a cohesive
team environment to reach the customer mission requirements

Skill Set
All levels of training including basic defense skills for entry-

level jobs up to advanced job skill jobs. The training and assessments will cover
and monitor all levels of training.

Positions to fill
Positions to keep filled at our Lackland Air Force Base are

small arms weapons-based instructors. Full and part time positions are an
ongoing recruitment. TSO is in support of the military personnel already stationed
at the armory. The military has their own personnel but they do have TSO in
place to fill in any other positions for instructors to work side by side them.


Available Internal Resources

The main goal is for TSO to hire already trained and experienced

full time and part time staff to fill gaps and ensure quality performance each day.
The company strives to adapt to any changes that come along as they come
along in order to always keep the consumers satisfied. In this case, TSOs
consumer is the Department of Defense that hires us to work along side their


Training Program Plan for Positive Impact

personnel. Hiring internally of course is ideal. Often when military personnel are
working at the armory and they retired from the military. TSO hires the willing
employees to continue working there. This keeps training new employee costs
down for the military and TSO.

Available External Resources

External resources TSO can gather excellent staff to continue

strong support of the company are retired military that have worked 20 or more
years as weapons instructors already from all over the world. TSO is a registered
Service Disabled Veteran Owned small business and they are strong supporters
of employing veterans.

Stakeholders & Goals

A well-organized company such as TSO needs to have stakeholders.

Because of the excellent performance exhibited to customers TSO plays a major

role in the area of commitment and shines in the area of quality service/training.
If TSO has stakeholders that have an interest and concerned with what they are
doing it keeps them focused and a target in the eyes of the Department of
Defense when it is time to renew their contract. Stakeholders believe in the
companys success.
Stakeholders (minimum
of five)
Navy Expeditionary
Combat Command

Partnership goal

Ways to build support

The goal is to ensure

occupational standards
are in line with the Navy
security force training for
today and for the future.

Using a combination of
resources they will
enhance the training of
future military personnel.
This training will consist
of conventional classes,
simulation, physical


Training Program Plan for Positive Impact

Enlisted Community

Establish school
requirements; ensure
NEC system is effective
in training and detailing
people to fill special skill

Commander Naval
Installations Command

To deliver effective and

efficient readiness from
the shore. Be the sole
provider of shore
capability, to sustain the
fleet, enable the fighter
and support the family.

Navy Manpower Analysis


Basis for training and

career development in
areas such as formal
school curriculum and
student development.

Human Performance

Improve performance by
dissecting the fleet
requirements and
recommend tools that
will help address
changes to meet

training, weapon
manipulation and
qualification (Jefferson
Jr. 2007)
Review Navy Training
Plans and manning
documents for new or
modernized systems to
assess impact on
enlisted personnel.
(Enlisted Community
Management Branch,
Continued military
community knowledge of
what the armory does to
train and support the
military mission to
protect the military
community (Commander
Navy Installations
Command, 2015)
Uses O*NET to
categorize task
statements as part of the
process to develop
standards of
occupational growth and
safety (Navy Manpower
Analysis Center, 2015)
Will support the Naval
Personnel Development
Commands such as the
Lackland Air Force
armory (Flannders,

Communication Plan

Marketing Message
Let our operator-level knowledge and experiences help your team

reach its highest potential. We will provide consulting services designed to meet


Training Program Plan for Positive Impact

your customer needs. We provide quality services for a great price. Lets
negotiate salaries, supplies and training materials.
8.1.1 Logo


We will save you time and efforts in finding and hiring qualified

trainers to support the military mission of TSOs mission is to strengthen the

security of our allied nations and our nation. TSO wants to connect with you on a
financial level and work with limited budgets. When necessary TSO understands
and supports needs to renegotiate contracts and is willing to support this if
needed through the process (TSO Armor & Training Inc., 2015)

8.3 Promotional channels

TSO supports with pride the lifestyle similar to the military and
government agencies. TSO fully understands public relations and positive effects
of networking. TSO continues a rigorous business discipline and will deliver
exceptional value to the U.S. Government and commercial vendors. On staff
there are former Naval Special Warfare SEALS, Special Warfare Combatant-craft
Crewmen, USMC, US Army, USCG, and Explosive Ordnance Disposal
professionals that will bring in other outstanding and top staff crew to assure your
company has only the best employees. We will promote and gather staff with

Training Program Plan for Positive Impact

knowledge from leaders in antiterrorism/force protection planning and consulting,
security force training, mission performance validation and maritime training staff
members to provide your company with the best training staff for your
organization. Expect nothing less then the best to work along side of you. We
have contracts all over the world and we currently are supporting the U.S. Navy
on their mission and we are ready to use all channels we have to provide the
best for your training program also. Contact us for further information on what
specifically we can do for your company.

Program Evaluation

Instructors responsibility
Accurate evaluation of each student assures we know what the

students are learning. Instructors will consistently measure the students reaction
to the program. It will continually be measured if the students are learning by all
instructors. Instructors will measure the students behavior towards the program
and measure the results all by completing evaluations of each student as they go
along through the program.

Each student must learn how to hold a steady position when

shooting a weapon, proper aiming, breathing control and trigger control. We can
measure what they are learning and their behaviors by doing evaluations for
each area of instruction. If the student does not know what he or she is doing
they stay in that block and practice until they get the concept and then they move


Training Program Plan for Positive Impact

9.2.1 Results
This allows for accurate results and we will know students will be safe when
they go to their new jobs as military police officers. They will be able to guide and
keep our military community safe. Student critiques will help us assure the
program is going well and ready for the next group of students to come along.
9.2.2 Positive impact
TSO only has the best intentions to always offer our clients a
unique blend of operational expertise; practical common sense approach,
discipline and complete satisfaction when you choose to have us work along side
you to complete your mission. We have a proven track record and multiple
contract awards that we are happy to show you upon request. We hope you will
see after reading this program what we do to along the process in order to be
sure all students are being trained correctly and when we see if there are
problems we take immediate action to assure you perfection!
Jefferson Jr., L. A. (2007). Center For Security Forces Public Affairs. Retrieved


Commander Navy Installations Command. (2015). Retrieved from article:

O*NET Products at work Article: Navy Manpower Analysis Center

(NAVMAC). Retrieved from

Training Program Plan for Positive Impact

Flanders, A., N. P. D. C. P. A. (2003). Article: Human Performance Center:

Maximizing Sailors. Retrieved from

OPNAVINST 3591.1F 12 Aug 2009