Job Description

Financial Representative - Bellevue, WA - 1511052

Description
Fidelity Investments is committed to delivering the best customer
experience in the financial services industry. We help millions of people
save and invest through personal investment accounts and workplace
savings plans. Our associates build long-term relationships with our
customers, helping them navigate our full range of investor products and
services, including one-on-one investment guidance, wealth
management, retirement planning, income strategies, and college
planning services, as well as integrated employee benefits solutions
We have 170+ Fidelity Investor Centers across the United States and continue to
open several new branches each year. Branch representatives offer guidance
and personalized investment solutions to our customers in a face-to-face setting,
and help extend the reach of Fidelity's brand. It is our priority to deliver
customized and effective service, and successfully anticipate clients emerging
needs. At Fidelity, youll have the support of a well-rounded team of
professionals, with full access to some of the best resources and tools in the
industry. While you build relationships here, youll also be building your career.
Position Description
The Financial Representative acts as first point of contact in the Branch. This role
works with all customer segments, Mass Market to PCG and provides
exceptional service introducing prospects to the full array of Fidelity products
and services. The Licensed Financial Representative (LFR) services the customer
while uncovering and qualifying potential leads for sales opportunities through
face-to-face in branch contact and proactive outbound calling. This role is
responsible for front counter, phone coverage, deposits, bank wires, basic
account information, simple account maintenance and managing the daily
transaction processing volumes for the Branch.
Primary Responsibilities
Acts as a primary counter rep (triage walk-ins).
Responsible for educating clients on the services and products available to
them to more effectively monitor, maintain, service and manage their
investments.
Coordinates overall schedules and appointments for the Financial Consultants

and lobby.
Fulfills client transactional informational and service needs.
Sets up, inputs and enters data to the brokerage and shareholder systems
which includes account maintenance, processing checks, disbursements,
securities, TOAs, priority new account set up conduit to processing
groups, cashiering, adjustments, etc.
Responsible for customer literature supplies and inventory management.
Responsible for arranging payment for incidental branch expenses.
Handles outgoing customer mail, outgoing internal mail, incoming mail,
imaging customer paperwork, etc.
Processes checks, disbursements, securities, TOAs and priority new account
set ups.
Acts as a conduit to processing groups, cashiering, adjustments, etc.
Adheres to compliance/risk procedures and exhibits detailed attention to
disclosure policies.
Serves as quality control point to ensure that all calls, paperwork, policy and
procedures for customer requests have been adhered to in accordance
with compliance requirements.
Assists with seminar preparation and enrollment and presents basic seminars
Responsible for fundamental guidance (simple planning, appointments).
Identifies additional customer needs and introduces additional Fidelity
products and services.
Provides investment information/guidance to Mass Market.
Works closely with manager and other representatives to recognize
opportunities to retain and build Fidelity assets.

Qualifications
Education and Experience
College degree preferred
Prior customer service, sales, or phone experience required
Experience or strong interest in sales required
Skills and Knowledge
Series 7 preferred (required within 6 months of hire)
Series 63 preferred, required within 90 days of passing the series 7 exam
Insurance License desired
Banking, insurance, or financial experience preferred
Superb interpersonal, customer interaction, and communication skills are needed
PC/Windows experience required
Company Overview
At Fidelity, we are focused on making our financial expertise broadly accessible and
effective in helping people live the lives they want from the 23 million people investing
their life savings, to the 20,000 businesses managing their employee benefits programs,

administering programs

planning
agendas/meetings

updating files

to the10,000 advisors and institutions needing innovative technology solutions to invest

their clients money. To do this well, as a privately held company, we place a high
degree of value in nurturing a work environment that attracts the best talent and reflects
our commitment to being an employer of choice. For more information about Fidelity
Investments, visit https://www.fidelity.com/about-fidelity/overview. For information
about working at Fidelity, visit https://jobs.fidelity.com/.
Fidelity Investments is an equal opportunity employer.

Job: Customer Service/Operations

Primary Location: US-WA-Bellevue - Investor Center
Schedule: Full-time
Job Level: Individual Contributor
Education Level: Bachelor's Degree (16 years)
Job Type: Standard
Overtime Status: Non-exempt
Travel: No

advising people

planning organizational
needs

analyzing data

predicting futures

assembling apparatus
auditing financial reports
budgeting expenses
calculating numerical data
finding information
handling complaints
handling detail work

interpreting languages
dispensing information
adapting new procedures

rehabilitating people
organizing tasks
prioritizing work
creating new ideas
meeting people
evaluating programs
editing work
tolerating
interruptions
confronting other people
constructing buildings
coping with deadlines

negotiating/arbitrating conflicts

promoting events

speaking to the public

writing
letters/papers/proposals
reading volumes of material

raising funds

inventing new ideas

proposing ideas
investigating problems
locating missing
information
dramatizing ideas

questioning others

estimating physical space

being thorough
coordinating
schedules/times

organizing files

running meetings

selling products

measuring boundaries
counseling/consulting people
operating equipment

supervising
employees
enduring long hours
displaying artistic ideas
managing an
organization
serving individuals
motivating others
reporting information

supporting others

encouraging others

determining a problem

defining a problem
maintaining accurate
records
administering
medication

teaching/instructing/traini
ng individuals
inspecting physical objects
distributing products
delegating
responsibility
mediating between people
persuading others
summarizing information
delegating
responsibilities
comparing results

imagining new solutions

remembering information
interviewing prospective
employees
listening to others
relating to the public
entertaining people
deciding uses of money

screening telephone calls

collaborating ideas

setting up demonstrations
sketching charts or
diagrams
writing reports
writing for publication
expressing feelings
checking for accuracy
classifying records
coaching individuals
collecting money
compiling statistics

managing people

drafting reports
comprehending ideas

overseeing operations
teaching/instructing/training
individuals

motivating others
generating accounts
thinking in a logical
making decisions
manner
defining performance
becoming actively involved
resolving conflicts
standards
recommending courses
analyzing problems
selling ideas
of action
expressing ideas orally
preparing written communications
conducting interviews
to individuals or groups
performing numeric analysis
conducting meetings
setting priorities
developing plans for
setting work/committee goals
gathering information
projects
thinking of creative
providing discipline when
taking personal responsibility
ideas
necessary
enforcing rules and
maintaining a high level of activity
meeting new people
regulations
developing a climate of
interacting with
picking out important
enthusiasm, teamwork, and
people at different
information
cooperation
levels
creating meaningful and
taking independent
skillfully applying
challenging work
action
professional knowledge
maintaining emotional control
knowledge of concepts
providing customers
under stress
and principles
with service
knowledge of
community/government affairs




Advising people, Budgeting expenses, Handling complaints, Writing
letters/papers/proposals, Listening to others, Relating to the public, Entertaining
people, Deciding uses of money, Operating equipment, Meeting people, Tolerating
interruptions, Supervising employees, Enduring long hours, Reporting information,
Motivating others, Interacting with people at different levels, Providing customers
with service, Meeting new people, Gathering information


I spent this past summer working in Dillingham Alaska for Trident Seafoods as an
Operations Manager. I worked out of an office in a small fishing town of about 2,000 people.
While there, I was responsible managing the accounts of seventy fisherman. It was
extremely overwhelming as they would come in at all times of the day demanding parts for
their boats or for us to cover other expenses. In addition I was responsible for over seeing
the cash budget. Over the summer I distributed over $300,000 cash out of my office. There
were several people that worked below me, who I was responsible for. This was their first
summer working up there so I had to be very thorough when giving them instructions. A

good majority of the fisherman were native so I had to adapt to their culture and ways to
make sure I was meeting their expectations.



Advising people, Finding information, Handling complaints, Writing
letters/papers/proposals, Listening to others, Relating to the public, Entertaining people,
Planning agendas/meetings, Prioritizing work, Meeting people, Editing work, Serving
individuals, Reporting information, Thinking of creative ideas, Interacting with people at
different levels, Writing reports, Proposing ideas, Persuading others, Making decisions,
Meeting new people


This past spring I was appointed the Assistant Director of University Affairs for
ASWSU. I am responsible for listening to the students voice and taking their opinions to the
University. As part of my job, I come up with new ideas that would benefit the University
and help the students over their four years at WSU. Another part of the job is relating to the
public. I am expected to get involved with the Students and always be open to their ideas.
As I am only a few weeks into the position, I have found myself handling lots of complaints.
You must prioritize all of your duties as some can me far more important then others.

Cover Letter

September 3rd, 2015

Fidelity Investments
10500 NE 8th St #100,
Bellevue, WA 9800

To whom it may concern,

I am responding to your job posting about a new Financial Representative at your Bellevue
branch. I am a senior at Washington State University in Pullman, pursuing a double major
in both Finance and Marketing. After reading your job posting I am extremely interested in
what your company has to offer.

All throughout high school business was always something that intrigued me. After taking
DECA my senior year and qualifying for national competition in Salt Lake City Utah, I knew
I would end up majoring in business in college. I have worked several jobs throughout my
life but it was not until this past summer that I experienced what it is like to manage and
over see a large business.

I spent this past summer working for Trident Seafoods in Dillingham Alaska as an
operations manager. I managed the accounts of over 70 fishermen, along with their
finances. As operations manager I was responsible for issuing purchase orders for boat
parts, managing a $300,000 cash budget, and placing orders to make sure all of our tenders
were stocked with food. I was responsible for all of the finances that occurred in Dillingham
and found myself being forced to make many split second decisions.

At the end of this past school year, I was appointed on to the Associated Students of
Washington State University as the A.D. of University Affairs. As part of my position I meet
with students weekly to hear their opinions. From there, I take Students ideas to the
University and help make the changes necessary to meet students expectations. I also sit on
several boards at the WSU where I help to over see budgets and necessary improvements
to the school.

I am very interested in your job posting and hope to hear from your company in the near
future.

Thank you for your consideration,

Dustin R. Benson

Dustin Benson
617 Nw. 126th PL. Seattle, WA 98177
(206)-245-5920
dusty.benson@wsu.edu

Education
Washington State University 2016 expected graduation
Double Major in Finance and Marketing
Highlights
2012 DECA national Finance role play finalist in Salt Lake City Utah
2012 DECA area 1st place finish in Finance role play
Put together a winter Olympics philanthropy that raised over $2,000 for the
Shriners Childrens Hospital with the help of my fraternity
Certified Washington State Notary



April 2015-Present
Experience
Elliott Bay Marina, Seattle WA




2011-2013
Dockhand/Office assistant. Responsible for maintaining ten miles worth of
dock, assisting customers in the office when necessary, and shuttling people
using our town car service.
Kappa Delta Sorority, Pullman WA
Responsible for preparing meals and washing dishes. 2013-Present
Trident Seafood Operations Manager
In charge of over seeing the everyday operations and conducting cash
reports and audits. 2014-Present
ASWSU A.D. of University Affairs
Responsible for taking the students voice to the university and voicing their
opinions




April 2015-Present
Skills
Customer service, Group Leading, Leadership, Management, Decision Making
Activities/Leadership
President of Sigma Alpha Epsilon Fraternity (Washington State Univ.)








January 2014- January 2015
Vice President of Sigma Alpha Epsilon Fraternity











Fall semester 2013
Member of Washington State University Inner Fraternity Council


September 2013- December 2014
Senior Executive Member Sigma Alpha Epsilon Fraternity
August 2015-Present
Washington State Athletics Advisory Board member
August 2015-Present
Compton Union Building Advisory Board Member

August 2015-Present
References
Available upon request