A text message advisory regarding the completion of your reload transaction will be sent to the prepaid

mobile number you have reloaded. If the text message confirmation is not received, please call 222
(Globe) or 802 (Touch Mobile) from the prepaid mobile number you reloaded to check the balance. If the
amount has not been loaded, please call Globe's Customer Service at 730-1000 (from a landline) or 211
(using your Globe Handyphone), or call Touch Mobile's Customer Service at 730-1500 (from a landline) or
808 (using your Touch Mobile), to report the incident.