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PROJECT REPORT
ON
“WELFARE FACILITY PROVIDED TO EMPLOYEES BY BANK OF
INDIA “

SUBMITTED IN PARTIAL FULFILLMENT OF REQUIREMENT


FOR THE AWARD OF IN DIPLOMA IN BUSINESS
MANAGEMENT

TO RASHTRASANT TUKDOJI MAHARAJ NAGPUR UNIVERSITY,


NAGPUR
FOR THE ACADEMIC YEAR 2009-10

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INDEX

SR. CHAPTER PAGE NO


NO

Executives summary

1 Introduction

2 Bank of profile

3 About welfare facility

4 Research Methodology

5 Data analysis and tabulation

6 Observation and conclusion

7 Bibliography

8 Questionnaire.

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EXECUTIVE SUMMERY

Welfare means faring or doing well. It is a comprehensive term, and refers to


the physical, mental, moral and emotional well-being of an individual.
Further, the term welfare is a relative concept, relative in time and space. It
therefore, varies from time to time, region to region and from country to
country

Bank of India is one of the premier banks in the country providing welfare
facility in addition to a good salary. Bank is spending lot of money on the
employee welfare. The expenses spent by the organization are less in return
to the benefits which it receives from the employee’s hard work. Welfare
facility provided by organization is unique for all the employees. The only
difference is that the top level officers receive some additional facility along
with routine one.

With the help of the project on attempt is made to study the welfare measure
provided to employees. What is the procedure, time required for sanctioning
welfare facility and such other basis policies of the organization.
The study is based on the information collected from respondent through
questionnaire. The data analyzed is presented in the form of graphs and on
the basis of that conclusion are made. In the last, the required suggestions
are given.

After analyzing the data it is found that the employees are satisfied with the
welfare facilities provided to them by the bank.

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CHAPTER 1: INTRODUCTION
Welfare is based concept employees welfare is a comprehensive term
including various services, benefits and facilities offered by the employees
thought such a generous fringe benefits the employers makes life worth
living for employees the welfare amenities extend in addition to normal
wages & other economic rewards available to employees as per the legal
provision.

The various welfare measures provided by the employees will have


immediate impart on the health, physical & mental efficiency, alertness,
moral & overall efficiency of the workers & there b contribution to the highest
productivity.
Welfare measures may also be provided by the government trade unions,
and non-government agencies in addition to the employer. The basics
purpose of welfare facility is to enrich the life of employees and keep them
happy and contended.

1) SCOPE
The labor investigation committee- anything done for intellectual physical,
moral and economic betterment of the workers, weather, by employers or
government or other agencies over and above what is normally expected on
the part of the contracted benefits for which workers may have bargained.

The committee on labour welfare- today, welfare is generally accepted by


employers. The state steps into widen the area of the applicability only.
Welfare is being looked at as social right of workers. The committee
described it as a social security measures that contribute to improve the
condition under which workers are employed in India. (1969 report) labour
welfare includes both statutory as well as non statutory activities undertaken
by the employers, trade union & both the central & state government for the
physical & mental development of workers.

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2) IMPORTANCE
The benefits are of great importance to the worker which he is unable to
secure by himself. The scheme of labour welfare may be regarded as a wise
investment because these would be the profitable returns in the form of
great efficiency.

The working environment in a factory adversely affects excessive heat or


cold, noise, fumes, dust or lack of sanitation and pure air. Such oppressive
conditions create health problems for workers. These have to be contained
through preventive steps aimed at improving the lot of workers.

Another reason in fovar of welfare work is called as social invasion of the


factory. Workers fare lot of adjustment problem where they take up factory
work. The longest environment, noisy machines, Slum area. To escape from
such trying condition, the worker signs of indiscipline. Such changes known
as the social invasion of the factory, call for extra inducements in the
workplace. In addition to normal wages, so that the workers begin to enjoy a
fuller and richer life.

3) OBJECTIVES OF THE WELFARE PROGRAMMES


The important objectives of the welfare are.
1) To boost up employees moral
2) To motivate the employees by identifying and satisfying these
unsatisfied needs.
3) To provide qualitative work environment and work life
4) To provide security to the employees against social risks like old age
benefits and maternity benefits
5) To protect the health of the employees and to provide safety to the
employees against accidents
6) To create a sense of belongingness among employees & to retain
them. Hence, fringe benefits are called golden.

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4) TYPES OF WELFARE FACILITY


Welfare service may broadly be classified into two categories
1) Intramural activities which are provided within the establishment such
as latrines & urinals, crèches, rest centers, canteens, uniform, library,
medical aid, subsidized food, shift allowance etc.
2) Extramural activities which are undertaken outside the establishment
such as family planning, child welfare, co-operative stores, credit
societies, vocational guidance, holiday hams, leaves travel facilities,
transport to and from the place of work etc.

INTRAMURAL & EXTRAMURAL WELFARE ACTIVITIES


Intramural Extramural
Drinking water Housing
Toilet Educational Facility
Crèches Maternity benefit
Washing & bathing facility Transportation
Rest shelter Sport facility
Uniform & protective clothing Leave travel
Recreation facility Vocational training
Canteen Holiday homes
Subsidies food Co-operative stores
Medical aid Fairprices shops
Social insurance

Labour welfare may also be divided into two categories


1) Statutory welfare work comprising the legal provision in various pieces
of labour legislation
2) Voluntary welfare work includes those activities which are undertaken
by employers for there worker voluntarily. Many employers, nowadays,
after the following welfare amenities voluntarily

1) EDUCATION
A scheme of worker’s education was envisaged on an all India basis by the
government of India, way back in 1957. After assessing the scheme, the

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National Commission on labour, 1969 (NCL), felt that the scheme is not
protect and requires improvement the committee on labour welfare (CLW),
1969, recommended that trade union should assume on active role in
educating workers and run schools for promoting literacy among the children
of workers. To be effective, the programme of workers education should be
formulated administered and implemented by the trade union themselves.
Education facility for workers children are usually in industrial town ship in
the form of school, college set up by the government or by employers. Many
employers so far have been generous in meeting the cost of books; annual
fee etc, on a voluntary basis, there is no statutory obligation in respect of
education for workers children in any industry except in plantation.

2) HOUSING
An industrial housing scheme was introduced in 1952 under this scheme; the
central government offers loans to industrial workers for constructing houses
at concessional rate. The low income group housing scheme (1954), subsidies
housing scheme for economically worker section of society (1952), rural
house-site-cum-hut construction scheme for landless workers (1971) has also
been introduced to reduce the housing shortage to workers.

3) TRANSPORTATION
The committee and worker labour welfare, 1969 recommended the provision
of transport facility to workers so that they can reach the workplace
punctually and comfortable.

4)RECREATION
Through there is no statutory stipulation in this area progressive employers
both in the public and private sector consciously offered facility for recreation
sports and cultural activities for example- companies like NIIT and TISCO
have appointed a chief fun officer to take care of parties and functions held
on every Friday. In addition to holiday packages, dating allowances,

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anniversary, birthday gift, games and competition and weekend & eating
session.

5)OTHER FACILITY
These are basically intended to improve the comfort level of workers while at
work & include the following
 Canteen, restroom and lunchroom
 Washing facility, medical aid, leaves travel
 Consumer cooperative stores.

CHAPTER 2: PROFILE OF THE BANK


BANKING SYSTEM
Without a sound and effective banking system in India it cannot have a
healthy economy. The banking system of India should not only be hassle free
but it should be able to meet new challenge posed by the technology and any
other external an internal factors for the past three decades India’s banking

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system has several outstanding achievement to its credit. The most striking
is its extensive reach. It is no longer confined to only metropolitan or
cosmopolitan in India. In fact, Indian banking system has reached even to the
remote corner of the country. This is one of the main reasons of India’s
growth process.

The Bank of India was founded in 7th sep 1969 now, Bank of India ,is a body
corporate constituted under the banking companies act, 1970, which its head
office at star house, plot no C-5,G block, Bandra-Kurla Complex, Bandra East.
Mumbai -400051. The bank is doing the business of banking which means the
accepting of deposits for the purpose of lending or investment, of deposit of
money from the public, repayable on demand or otherwise, withdrawal by
cheque, draft, order or otherwise in addition to the business of banking bank
is also engaged in other forms of business as contemplated under sec 6(1) of
the Banking Regulation Act, 1949. [The government of India come up with
the Banking Companies Act,1949 which was later changed to Banking
Regulation act 1949 as per amending Act of 1965 Reserve Bank of India was
vested with extensive power for the supervision of banking in India as the
central banking authority. ]

The Bank of India has undergone various phases in its growth path over the
last one hundred years the “Growth of Bank of India was phenomenal,
especially after nationalization in the year 1969 attaining the status of a
national level player in term of geographical reach.

Today, BOI occupies a premier position in the committee on Indian banks,


emerging as the largest nationalization Bank of India in terms of aggregates
business volume for 2008-09 with an unbroken record of profits since its
inception, BOI continuous its winning performance in a year of Accolades &
Awards.

ACCOLADES & AWARDS


NDTV profit business leadership awards 2008- Best PSU bank
BT-KPMG best bank study- India’s best bank

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D & B-Rolta corporate Award 2008-Top Indian companies


CIO green IT awards
“The Most Trusted Brands” (MTB) 2009 as follows
NDTV profit business leadership Awards -2009- best PSU bank
Outlook money NDTV profit award-2009- best education loan provider-runner
up

Over the years, the bank has been improving the market position to emerge
as a major “financial conglomerate” with as many as nine subsidiaries/
sponsored institutions/ joint venture in India and abroad. The bank has a pan
India presence, with over 2672 branches across all geographical segment &
337 bank’s ATMs & also including cover 12500 networked ATMs in India &
bank has also providing internet & mobile banking services and most of the
branches offering ‘Anywhere Banking’ services.

BOI has made a distinctive marks in various corporate social responsibility,


namely, serving, national priorities, promoting rural development, enhancing
rural self employment through several training institutes, spearheading
financial inclusion objectives etc. in fact deeply rooted in the banks founding
principles “A good bank is not only the financial heart of the community, but
also one with an obligation of helping in every possible manner to improve
the economic condition of the common people”. These insightful words of the
founder continue to resonate even today in serving the society with a
purpose

The bank strongly belives that the next century is going to be equally
rewarding and evenful not only in service of the nation but also in helping the
bank emerge as a “global bank with best practices”. This justifiable belief is
founded on strong fundamental, customer centricity, enlightened leadership
and a family like work culture.

VISION

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To emerge as a best practice bank by pursuing global benchmarks in


profitability operational efficiency, asset quality, risk management &
expanding the global reach

MISSION
To provide quality banking services with enhance customer orientation,
higher value creation for stakeholder & to continue as a responsive corporate
social citizen by effectively blending commercial with social banking.

BANKING SCHEME

1) STAR DHANVANTARI SUVIDHA SCHEME

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Loan for the medical professional to set up now clinic, expansion of existing
clinic, purchase of equipment, etc. up to Rs.50 lakhs, payable in EMIs within 7
years

2) PRIYADARSHANI YOJNA
Scheme for all types of women entrepreneur engaged in economic activities
such as micro and small entrepreneur, artisans, professional & self employed,
including for the purpose agriculture and higher education. We offer
concessional rate of interest up to 11, on the application rate, besides other
relaxed term/ condition.

3) SCHEME FOR TAX RETURN PREPARER


A new scheme introduced with a view to providing employment to educated
youth who are trained as tax return prepares. One can avail loan up to
Rs.75,000/- with relaxed term/ condition

4) STAR LAGHU UDYOG SUVIDHA


Borrowers whose unit enjoys limits in excess of Rs.10 lacs and having net
profit at least during the last 8 years and annual turnover in excess of Rs.50
lacs, are eligible for an additional advance facility of 50% of the regular limits
enjoyed, subject to maximum Rs.50 lacs, to meet temporary liquidity
constraints.

5) NORMAL GRAM YOJNA


As a part of our corporate social responsibility, our bank has launched rural
sanitation scheme to provide civic and personal lygines facility by providing
assistance for construction of low cost toilet in rural areas. Our banks has so
far sanctioned 24364 rural household for construction of toilets and ensured
100% sanction in 312 villages in the state of Maharashtra. The outstanding
under the scheme is Rs. 15.02 crore.

6) JANASHREE BIMA YOJANA

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Janashree Bima Yojana, a death-cum-disability insurance scheme for the


member of self help women group credit linked to the bank is being
implemented. It provides life insurance cover to the rural and urban poor
person living below poverty line and marginally above poverty line.
Additionally a scholarship allowance (Under Shiksha Sahyog Yogana) is also
available to the children of the members of women SHG. The standard will
get scholarship of Rs.600/- per half year per child for a maximum period of 4
years. The bank has signed move with LIC to implement the scheme through
our brands upto 30.06.2009. Bank has covered 52410 women 8 HG members
under Janashree Bima Yojana.

7) SCHEME FOR SOLAR WATER HEATERS


Solar water heater with both flat plate or evaluated tubular collectors (of the
size) for any end users such as individual, institutions, non commercial
organizations/ commercial organization (hotel, hospital, etc) financing up to
85% of the lost of the project. The equipment has to be purchased from

B) DEPOSITED SCHEME
1) STAR SURAKSHA SAVING BANKS DEPOSIT SCHEME:-
An unique account for individual (excluding NRI) with host of benefit including
accidental death benefit and one DD free of cost every month which helps to
remit money to our door once every month. The minimum balance is kept at
Rs.500/-

2) STAR BENEFIT CURRENT DEPOSIT SCHEME


A unique product for every one especially for trader & manufactures with 2
tree DDs in a month. This helps in purchasing goods/ row material and facility
of depositing cheque at any branch of BOI having BOI Br. For its clearing at
question through banks star speed cheque collection scheme free at cost
which save time as well as cost. The minimum AQB is kept at Rs.5000/-

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3) STAR SAVING PLUS: - (PRIVILEGE CUSTOMER)


Convenience of saving account and return of fixed deposit star saving plus
offer a host of benefit in a minimum balance of just Rs.25,000 in SB and
Rs.5000 in TD

4) DEPOSIT SCHEME FOR GLOBAL INVESTOR/ NRI/ PIO’S


Yield enhancing scheme products for global Investor/ NRI’s/PIO’s available.

5) STAR SUPREME FLOATING RATE DEPOSIT SCHEME


For high net worth individual firm, companies, society, trusts & other
corporate bodies, deposit of minimum amount Rs.5 lakh for a lenure of 91
days to 5 years will earn variable interests. We also have other regular host
of demand & time deposit scheme at the most competitive rates yealding
high returns.

C) BANK LOAN SCHEME


1) STAR EDUCATION LOAN
The student of Indian nationality having good academic record who has
secured admission to professional/ technical course in India or abroad.

2) STAR HOME LOAN


For construction/ purchase of house/ flat Rs.300 lakh
For repairs/ renovation/ extension/ addition Rs.20 lakh
For purchase of plot Rs.30 lakh

3) STAR PENSION LOAN


For regular pensions or family pensions drawing regular monthly pension
through bank.

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D) OTHER SERVICES
1) STAR POWER SALARY ACCOUNTS SCHEME
For the employees of institutions with 25 or more employees in the net salary
brackets of Rs.10, 000 per month or more

2) INTERNATIONAL DEBIT CUM ATM CARD


For the saving current and overdraft account holder who are authorized to
operate open there account singly

3) PENSIONS CREDIT CARD


For all principle pensioners during pension through Bank of India branches
who are below the age of 70 years. Pensioners include state, central, military/
defense, banks, railway pensioners, family pensioners are not eligible.

4) PENSION DELIVERY AT DOORSTEP


Bank of India introduced a friendly initiative for the convenience of pensioner.
Pension delivery to the pensioner to be made at their place of residence
through post offices.

5) ONLINE BANKING SERVICES


A) STAR CONNECT INTERNET BANKING
a customer friendly facility available free of cost to all the retail and
corporate customer of cover 1200 care banking solution and multi branch
banking enabled branches. The service provide to across your account in one
or more branches under a single login.

B) ONLINE BOOKING OF INDIAN AIRLINES TICKETS


Travel ticket booking made easy. Customers can select there flight, provide
necessary details and pay through internet banking.

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BANKS SUBSIDIARIES/ ASSOCIATED


REGIONAL RURAL BANKS (RRBS)
Regional Rural Banks sponsored by our banks in 45 districts in the state of
M.P., Orissa, Gharkahnd & Maharashtra

BOI SHAREHOLDING LTD


A joint venture with Bombay Stock Exchange to manage the BSE clearing
house activity

SECURITY TRADING CORPORATION OF INDIA LTD


Bank is the single largest stakeholder with 29.95% stake in its equity

BANK OF INDIA (TANZANIA LTD)


The wholly owned subsidiaries was incorporated on 16.07.07 first branch of
the subsidiary was opened in Das-es-salaam on 22.04.08

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CHAPTER 3: ABOUT WELFARE FACILITY


BOI provide the following welfare facility to their employees .
1) Canteen
2) Housing rent allowance
3) Holiday home
4) Reimbursement of educational benefit
5) Good working condition
6) Reimbursement of expenses towards medical check-up

1) CANTEEN
A good and well maintained canteen facility is available at the bank
premises, for employees. Also foodstuff are supplied at subsidized prise in
canteen

2) HOUSING RENT ALLOWANCE


BOI is provide cheap & recent house rent allowance facility to there
employees and also bank average for housing loan to employees and
encourage them to construct house.

3) HOLIDAY HOME
BOI established holiday homes at a number of hill station, health resort &
other countries with low charges of accommodation, so as to encourage
employees to use this facility for rest in a salubrious environment.

4) REIMBURSEMENT OF EDUCATIONAL BENEFIT


The scheme is intended to reimburse educational expenses incurred by
employees for educating his/ her children and/or by self for persecuting
higher studies.

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5) GOOD WORKING CONDITION


working condition in bank are excellent the environment is neat and
clean everywhere & at, premises gardening is done so that greenery is
there the pleasant environment of bank keeps employees fit & fine

6) REIMBURSEMENT OF EXPENSES TOWARDS MEDICAL CHECK-UP


Employees above 40 year of age are covered under the scheme
reimbursement is permissible toward medical check-up of spouse also.
Reimbursement is permitted once doing the year. An employee claiming
for reimbursement has to submit the bill and a certificate from the doctor
stating that the employee/spouse has/ have undergone total medical-
check up.

BOI provide the following special welfare facility. This facility is


provide to the top level officers only
1) OFFICIATING ALLOWANC
2) DEPUTATION ALLOWANCE
3) MEDICAL AID
4) DEPUTATION TO TRAINING CENTER
5) REIMBURSEMENT OF TRAVELING EXPENSES ON MONTH
CONSOLIDATED BASIS.

1) OFFICIATING ALLOWANCE

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6% of BP pm. Provided the period of officiating is not less than 7 days in a


calendar month or a continuous period of 7 days. This allowance will rank
for PF only.

2) DEPUTATION ALLOWANCE
if an officer is deputed to serve as a member of the facility in any teaching
establishment of the bank he shall be eligible to a deputation allowance at
4% of his BP subject to a maximum of Rs.750/- pm. however, if deputed to
an outside organization and does not opt for the scale of that organization
then the deputation allowance will be 7.75% of the basis pay subject to a
maximum of Rs 1500pm

3) MEDICAL AID
The reimbursement of bed charges, zonal manager has to authorized, for
sanctioning charges for officers for treatment of self, up to Rs.1000/- for
officer in scale IV & above and up to Rs.750/- for officer up to scale III and
for charges incurred over the aforementioned amount zonal authority may
recommended to H.O. for reimbursement 100% reimbursement for office
who dies in harness.

Bed charge on hospitalization involving admission in ICU/ICCU, scale IV


and above Rs.2000/- per day and up to scale III Rs.1500/- Per day.

4) DEPUTATION TO TRAINING CENTER


I) Load Trainees:- Rs.75/- per day for Mumbai & Delhi (Noida) Rs.60/- per
day for the other centers

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5) REIMBURSEMENT OF TRAVELING EXPENSES ON MONTH


CONSOLIDATED BASIS.

Eligible officer who own and use a vehicle for bank’s works have option to
claim reimbursement of traveling expenses either or monetary basis or in
term of consumption of petrol per month. Optioned can be exercised only
once and will not be allowed to be change in type of vehicle and/ or place
of posting. Promotee officers during the probationary period and DRU’s
during the first year of probation are not eligible. However, they may be
reimbursed actual expenses incurred by them.

CHAPTER 4: RESEARCH METHODOLOGY

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Research methodology is a way to systematically solve the research


problem. In it we study the various steps that are generally adopted by
the researcher in studying his research problem along with the logic
behind them. It is necessary for the researcher to know not only the
research method as technique but also the methodology. Thus, “when we
talk at research methodology we not only talk of the research method but
also consider the logic behind the methods we use in the contest of our
research study and explain why we are using a particular method or
technique and why we are not using other so that research results are
capable of being evaluated either by the researcher himself or by other”.

OBJECTIVES
The main aim of research is to find out the truth which is hidden and
which has not been discarded as yet. Through each research study has its
own specific purpose, we may think of research objectives as falling into a
number of following broad grouping.

1) To gain formality with a phenomenon or to achieve new insight into it.


2) To portray accurately the characteristic of a particular individual,
situation or a group.
3) To determine the frequency with which something occur or with which
it is associated with something else.
4) To test a hypothesis of a casual relationship between variable.

NEED OF RESEARCH METHODOLOGY

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HR research is the process of evaluating the effectiveness of human


resources, policies and practices and developing more appropriate once. It
include
1) Conducting morale, attitude, job satisfaction and behavior surveys
2) Collecting data and information regarding wages, cost-benefits
analysis of training, benefits, productivity, absentism, employee
turnover, strikes, accidents, operations, working hours, shifts etc.
3) Tabulating computing and analyzing the data and information.
4) Report writing and submission to the line managers
5) Finding out the defects and shortcoming in the existing policies,
practice etc.
6) Developing more approximate policies, procedure, and programmer of
personal.

OBJECTIVE OF THE STUDY


Main objective
The main objective of carrying out line topic is to study welfare facilities
provided by Bank of India to the employee.

OTHER OBJECTIVES
a) To analyze the procedure regarding how the welfare facilities are
provided to the employees by the bank.
b) To know the satisfaction level of employees about welfare facilities &
view towards the bank policies of providing welfare facility

HYPOTHESIS
The employees are satisfied with the welfare facilities provide to them by
the bank
a) Welfare facilities provide by the Bank of India are best
b) Welfare facilities in this organization are quite wide ranging.

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RESEARCH DESIGN
“A research design is the arrangement of condition for collection and analysis
of data in a manner that aims to combine relevance to the research purpose
with economy in procedure.

Infact, the design of research study is descriptive as it is intended to describe


to factor study is descriptive as it is intended to describe to factors that
management is likely to be interested in such as employees feeling as
opinion towards organization, and also about organizational employees
welfare and organizational establishment

RESEARCH INSTRUMENT
Questionnaires are used as a research instrument in the study. Primary data
is collected through personal interview method.

Method of sampling
Probability sampling method is used for the study, as it is also known as”
random sampling” under this sampling design, every item of the universe has
an equal channel of inclusion in the sample.

Random sampling from a finite population refers to that method of sample


selection which gives each possible sample combination an equal probability
of being picked up and each item in the entire population to have an equal
chance of being included in the sample. Thos applies to sampling without
replacement i.e. once an item is selected for the sample it looks can not
appear in the sample again.

Sample size of study

Sample size is part of total unit,which comes into respondent group . there are total number of 30
employees were interacted to study this topic ,hence the sample size of the study is 30.

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DATA COLLECTION
PRIMARY DATA
Personal interview method is used for collected information from the
employees through questionnaire

SECONDARY DATA
Secondary data is collected from referring books and websites of Bank of
India

THE SAMPLE
Questionnaire were prepared by keeping in mind the facility that are
extended to employees the research instrument used has helped personally
knowing the feeling of employees.
For completing the project study more emphasis is given an primary source
of data and its analysis for maintaining the accuracy, reliability and for good
result regarding the project study undertaken.

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CHAPTER 5: DATA ANALYSIS AND TABULATION


Data analysis
Process of data can be categories into :
1) Editing
2) coding
3) classification
4) tabulation
The data after collection has to be proceed & analyze in accordance with
the outline laid down for the purpose at the time of developing the
research plan this is essential for a scientific study and for ensuring that
we have all relevant data for making contemplated comparison and
analysis

Technically speaking, processing implies, editing, coding, classification


and tabulation of collected data so that they are amenable to analysis the
term analysis refers to the computation of certain measure along with
searching for pattern of relationship that exist among data group thus ,“In
the process of analysis, relationship or differences supporting or
conflicting with original or new hypothesis should be subjected to
statistical test of significance to determine with what validity data can be
said to indicate any conclusion.”

The concept of processing and analysis, can now proceed with the
explanation of all the processing operations-

1) EDITING-
Editing involves a careful scouting of the completed questionnaire add/ or
schedules. Editing is done to assure that the data are accurate, consistent
with other facts gathered, uniformally entered, as completed as possible
and have been well arranged to facilitate coding & tabulation

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2) CODING
Coding is necessary for efficient analysis and through it the several replies
may be reduced to a small number of classes which contain the critical
information required for analysis. Coding decision should usually be taken
at the designing stage of the questionnaire.

3) CLASSIFICATION
The necessities classification of data which happen to be the process of
arranging data in group or classes on the basis of common characteristic
of data having a common characteristic are placed I one class and in this
way the entire data get divided into a number of group or classes.

4) TABULATION
Tabulation is the process of summarizing row data & displaying the same
in compact form (i.e. in the form of statistical tables) for further analysis.
In a broader sense, tabulation is an orderly arrangement of data in
columns & rows.

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DATA INTERPRETATION

Ques 1: How many Welfare facility are you availing on routing basis?

0%

40% 1 to 5
50%
5 to 10

10 & above
10%

Observation
All the employees of Bank of India availing routine Welfare Facility 50%
employees say that they are availed 10 & above Welfare Facility and
reset of 40% & 10% employees saying that they are availing 1 to 5 and 5
to 10 Welfare facility respectively.

Ques 2: How many special welfare facilities have you availed?

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20%

1 to 5

Not
Availed

80%

Observation
80% employees says that they are availing 1 to 5 special welfare facility
rested 20% employees are not availing any special welfare facility.

Ques3: How much time it will take sanctioning a routine welfare facility?

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1 to 2 week
2 to 3 week
1-2 month

Observation
From the chart it is observed that, all employees says that for sanctioning
a routine welfare facility time require is 1 to 2 week.

Ques 4: How much time it will take sanctioning a special welfare facility?

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10%

1 to 2
week
3 week

90%

Observation
From the above chart it is observed that 90% employee’s say that for
sanctioning a special welfare facility time required is 1-2 week. & 10%
employees says that time required for sanctioning welfare facility is 3
week

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Ques 5: Briefly explain the procedure of availing routine welfare facility in


point?

20 Making an
application
submit proof &
immidiate
sanction it
Only
application is
required
80

Observation
80% employees says that to make the application submit proof & it
sanction & rest of 20% employees say that only application is required

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Ques 6: Briefly explain procedure for availing the special welfare facility ?

10%
Make an
application
submit proof &
sanction it

Length process

90%

Observation
90% employees says that they have to just apply, submit proof & take
approval of higher authority and only 10% employees says that the
procedure is lengthy .

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Ques7: How much are you satisfied about procedure of availing routine
welfare facility?

10

Highly satisfied
Partly satisfied
50
satisfied
40 Not satisfied

Observation
The 50% employees of the bank are highly satisfied with the procedure of
availing routine welfare facility while 40% employees are partly satisfied &
the remaining 10% of employees are satisfied.

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Ques8: How much are you satisfied about procedure of availing specific
welfare facility?

40% Highly satisfied


Satisfied
Partly Satisfied
60%
Not Satisfied

Observation
The 60% employees of the bank are satisfied with the procedure of
availing special welfare facility and remaining 40% employees are highly
satisfied.

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Ques9: Does welfare facility provided by the organization plays as a


motivational factors?

40% Highly agree


Agree
Just agree
60% Do not agree

Observation
60% employees are agreed that the welfare benefits plays as a
motivational role. While 40% are highly agree on this issue.

Ques10: kindly suggest the methods of improving/ adding welfare facility?

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0%
20%

Adding same more


welfare facility
No suggession

80%

Observation
20% employees say that to add some more welfare facility & 80%
employees is not giving any suggestions.

CHAPTER 6: OBSERVATION & CONCLUSION

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 All the routine welfare facilities are availed by all the employees in
Bank of India in different proportion.

 More than 70% employees are availing routine welfare facility an


routine basis.

 More than 30% employees are availing special welfare facility


according to the need arise

 The time required for sanctioning the special welfare facility is


maximum 2 week.

 The employee are not getting in storage facility for outdoor clothing

 The routine welfare facilities are availed by every one in the


organization & time required is also nominal.

 The process of availing special welfare facility is very lengthy &


hence it can be availed by simple process.

 The employees of Bank of India are highly satisfied with the routine
welfare facility, which they are availing on regular basis.

 The employees of Bank of India are satisfied as they are getting


special welfare facility with a simple process.

Suggestion
1) The employees should be provided with storage facility for external
clothing

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2) Sanctioning times of special welfare facility should be reduced to 1


week

Limitation
1) The study may not cover each & every facility provided by the
organization.
2) The result may be depended on the answer received from respondent.
3) The study does not cover entire workforce
4) The study is based on a particular class of employees i.e. officers,
clerk, & sub staff.

CHAPTER 7: BIBLOGRAPHY

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BOOK REFFERRED
Sr.no Authors year Tital Cityof Publisher Pages
publishing

1 V.S.P. Rao 2005 Human New D Excel books 405 ,452


Resource elhi
management
2 K.Ashwatha 1997 HR.&Pers nnel New TataMc 446, 447
Ppa Manag o Delhi GrawHill
- Publishing
3 C.R.Kothari 1985 Research New Delhi NewAge 1,8
Methodology International
Publishers

4 P.P.ARYA 2002 R.M. New Delhi Deep&Deep 14


Publication
Pvt.Ltd

WEBSITES
NAME TIME DATE

www.goole.com 1.30PM 10/11/09

www.bankofindia.com 2.00PM 29/12/09

www.bankofindia.co.in 2.30PM 29/12/09

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CHAPTER 8: QUESTIONNAIRE
PLEASE TICK THE ANSWER OF FOLLOWING QUESTION
1) How many welfare facility are you availing a routine basis?
A) 1 to 5 B) 5 to 10 C) 10 & above

2) How many special welfare facility have you availed?


A) 1 to 5 B) Not Availed

3) How much time it will take sanctioning routine welfare facility?


A) 1 to 2 week B) 2 to 3 week C) 1 to 2 month

4) How much time it will take sanctioning routine welfare facility?


A) 1 to 2 week B) 3 week C) 1 to 2 week

5) Briefly explain the procedure of availing routine welfare facility in


point?
A) Making an application submit proof & immediate sanctioning
B) Only application is required

6) Briefly explain procedure for availing the special welfare facility?


A) Make an application, submit proof of sanction it.
B) Lengthy process
C) Not availed

7) How much are satisfied about procedure of availing routine welfare


facility?
A) Highly satisfied
B) Partly satisfied
C) Satisfied

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8) How much are you satisfied about procedure of availing special welfare
facility?
A) Highly satisfied
B) Satisfied
C) Not satisfied

9) Does welfare facility by the organization plays as a motivational


factors?
A) Highly agree
B) Agree
C) Just agree

10) Kindly suggest the method of improving/ adding welfare facility?


A) No suggestion
B) Adding some more welfare facility.

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etc.

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