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Hospital Presentation - 22nd Jan 08

Hospital Presentation - 22nd Jan 08

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Published by: vjgupta on May 02, 2008
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P. D.

Hinduja National Hospital & Medical Research Centre
“Quality Health Care For All”

The History
2007 2006 1991 1986 1981 1976 1959 1953 1951 • New state of art operation theatre • Addition of new 33 beds & Laboratory in Lalita Girdhar Building • A new plot, adjacent to East Block, was purchased to provide accommodation to doctors & nurses. • The new 300 beds Tertiary Care Hospital complex was commissioned. • Establishment of Lalita Girdhar Hinduja College of Nursing • National Hospital was renamed as "P.D. Hinduja National Hospital and Medical Research Centre" • National Hospital shifted to a new two storey building with 100 beds. • National Hospital came into being with 30 beds; the bed strength gradually went Upto 70. • Founded by Mr. P.D. Hinduja as an Out-patient Clinic
Hospital is managed by “National Health & Education Society”
2

Our Infrastructure
Lalita Girdhar Hinduja College of Nursing, Andheri P. D. Hinduja National Hospital & MRC, Mahim

Lalita Girdhar Support Services, Mahim

Hinduja Clinic, Mahim

Our Infrastructure 3

An Overview
• • • • • • • 344 beds, including 43 ICU beds. 9 Daycare and 5 EICU beds, 116 Consultants; 510 nurses and other support staff Exclusive area for preventive Health Checks State of the art lab services, with CAP accreditation. First to have been ISO 9002 certified Well stocked library with over 200 latest online and offline journals.

4

Scope of Services
HINDUJA HOSPITAL

Medical Specialties

Surgical Specialties

Other Specialties

• • • • • • • • • • • •

Cardiology Dermatology Endocrinology Gastroenterology General Medicine Nephrology Neurology Oncology Pediatrics Psychiatry Pulmonary Medicine Rheumatology

• • • • • • • • • • • • •

Cardiothoracic Surgery Dentistry ENT General Surgery Gynaecology Neurosurgery Onco Surgery Ophthalmology Orthopedics Pediatric Surgery Plastic Surgery Urology Minimal Access Surgery

• • • • • • • • • • • • • •

Anaesthesiology Imaging MRI Lab Medicine Radiation Oncology Nuclear Medicine RIA Accident &Emergency Tranfusion Medicine Integrated Intensive Care, PICU & NICU Infectious Diseases Centre Dharam Hinduja Endocrine Centre Hospital Infection Control Contract with Sidhi Hospital, Bangalore

5

Key People
Our Inspiration
Shri. Parmanand Deepchand Hinduja who believed that Good Health & Education were the fundamental rights of every human being and dedicated himself to this belief Smt. Jamuna Parmanand Hinduja who shared his interests and spirit of compassion Smt. Lalita Girdhar Hinduja who dedicated the best years of her life, covering over two decades, to the service of this Hospital

Founder Members of the Executive Council
Mr. S.P.Hinduja Mr. A.P.Hinduja Mr. G.P. Hinduja Mr. P.P. Hinduja Ms. Vinoo Hinduja Ms.Usha Raheja President of Governing Council Chairman of the Executive Council Chairman Hinduja Foundation Chairman Hinduja Foundation Director & Founder Member Trustee & Founder Member

Chief Executive
Mr.Promod Lele
6

Organization Structure

Board Of Management
Mr. Rajesh Rao Sec to the Board Mgmt Mr. Pramod Lele Chief Executive

Dr. G. B. Daver Dr.F.D. Dastur Dir.Medical DPS Edu. & Hosp.Quality

Dr.R.A. Bhalerao Dir. Medical Projects

Dr. V.R. Joshi Dir. Research

Mr. Joy C. DDA

Maj. Gen. N. Vij Mr. D.Samant Mrs. S.Shinde Dir. Projects Dir. Finance Dir. Nursing

Mr. P. Pikle Dy. DirMaterials

Mrs. S. Kaur DDSS

Mr. Vijay Gupta Dy. DirMarketing

Mr. P. H. Sippy Dy. DirPersonnel & HR

7

Management’s Strategic View
Philosophy
“Quality Health Care For All”

Principles
• Work to give • Word is bond • Think Global act local • Partnership for growth • Advance fearlessly

Goals
• Excellence in performance standards • Professionalism • Research • Retain Talents • Self Sufficiency • Social Obligation
8

Building Blocks of Our Institution

HINDUJA HOSPITAL

Healthcare Services Comprehensive Health Care Services in various Medical & Surgical specialties along with diagnostic, ancillary & support services, Emergency Intensive Care Unit

Professionals Development, Retention & Research Training of medical, nursing & paramedical personnel for acquiring recognized professional qualifications & carrying out clinical research, Administrative Staff College- Hyderabad

One Stop Pioneer Centre for any medical assistance

9

International Collaborations

HINDUJA HOSPITAL

Collaboration with Nebraska Medical Center

CME Program with Stanford University through Teleconferencing

Knowledge sharing has been the Key for Clinical Excellence

10

Pioneers
Others follow the standards set by this pioneer Institute

Technology t

Advancemen
Hinduja Hospital

PIONEER IN TECHNOLOGY APPLICATION
• New Operation Theatre Complex: State of the art, digitalized operation theatre complex to provide highest level of patient safety. • VCT- 64 Slice CT : CT Scan • Twin Speed MRI : Revolutionary technology in Neurovascular & Cardiac Imaging • Gamma Camera : Redefining the treatment in Cancer, Orthopedics, Neurology & Cardiology • PET Scan: Molecular imaging scans to detect cancerous lesions as small as 4mm Gamma Knife : A gold standard in Non-Invasive Neurosurgery (First in South Asia) • Digital Linear Accelerator : For high precision Radiation Therapy in Cancer • Digital Subtraction Angiography : For Whole Body Angiographies & Peripheral Angioplasties
11

The First’s To Our Credit
We are First Hospital in India • IMC Ramakrishna Bajaj National Quality Award in Healthcare Quality Excellence for the year 2007 • To get College of American Pathologists (CAP) accreditation for Lab Services • To receive ISO 9002 Certification • To perform Awake Craniotomy for Epilepsy • To promote Laparoscopic Gall Bladder surgery • To start Pain Management Clinic • To offer Therapeutic Drug Monitoring for the highest number of drugs • One of the hospitals to perform Cochlear Implant We are First Hospital in Mumbai • To start Screening Centre for Breast Cancer • To perform Cadaver Kidney Transplant among private Hospitals • To introduce High Resolution Scanning of Lungs • To introduce MR Angiography
Continuously excelling in medical innovation over Last 5 Decades

To our credit

12

Our Service Initiatives

• Augmentation of beds: Additional 36 beds are augmented on first and second floor of Lalita Girdhar Hinduja Building(S1). • Emergency Medical Services (EMS): Integrated emergency response system, using GPS tracking, Single number, Multiple hospital network. • The Hinduja Hospital Poison and Drug Information Centre: Serves the citizens of Mumbai by providing accessible poison and medication related emergency information, monitoring advice, details on side effects, adverse drug reaction and required lab tests. It also provides information on poisons and toxins, their prevention, the safe and proper use of medications using the Micromedix databases for Poisons and Drugs. • Promote Organ Transplantation • Homecare Services: Include home collection of lab samples, nursing assistance • Call Centre: 1st centralized hospital call centre for scheduling appointments • “Live to Give” fund: To save lives has been created this year to complement the existing efforts to support the poor patients.
13

Quality Initiative
Pre- operative Care Operation Theatre Supply and Service Availability Average Length of Stay Keeping up with its tradition of leading innovation Hinduja Hospital has launched Six Sigma Study to further improve QUALITY OF CARE & SERVICE under the Guidance of Quality Experts from General Electric

Six Sigma Initiatives

Discharge Time Imaging Reports Turn Around Time OPD Patient Satisfaction

14

DMAIC Approach is being followed to bring continuous improvement in Care

Human Capital
KEY INFORMATION  Total no of employees category wise:  Consultants – 116  JMS – 137  Nursing – 510  Support Staff – 1121  Management – 87  Total no of manpower accounts to 1971  Employee Per Bed: 5.78  Qualified and well trained staff at all service levels  Over 70 Hospital Based Consultants which ensures availability of an expert hand at any hour of criticality  Three of Our Consultants were bestowed with prestigious “B.C Roy Award”  Recently one of our renowned doctor received “Best Doctor Award”

15

Journey Over 20 Years …
• • • • • • Over 1.5 million out patients treated 175,000 In-patients treated for high-end tertiary care 100,000 executives have undergone preventive health checks Over a 1.0 million surgeries and scopies performed Over 1.0 million radiological investigations performed Over 7.5 million laboratory investigations done

16

Our Future Plans

• • •

Increasing existing facility to 600 beds with Towers Hospital Accreditation / PACS /Robotic Surgery Hinduja Group’s foray into “For-Profit” segment of healthcare delivery More Implication on Research & Development

17

Thank You

18

Flow line
• Presentation Objective: The intention of the presentation is to:
– Familiarize the audience to HNH – History, Profile - disciplines, Beds, locations. key people, Organization, – Set Expectation – Vision, Mission, Values. Where we want to reach?, How we will reach there?, What we will do and what we will not do to reach there? – Positioning – How we would like our customers to know us? – Achievements – actions (Including charity) & initiatives that manifest the positioning – Where we are today?

Future Plans
19

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