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April 22, 2013

GLOBE TELECOM/INNOVE COMMUNICATIONS
Cebu City, Philippines

Re: Request to transfer Broadband account to another name/account user
Dear Sir/Madam:
I am a Globe Broadband subscriber for the past three years. However, I have been continuously
experiencing serious issues with internet speed and stability/reliability (an incredibly slow internet
connection, unstable/unreliable connection, and/or frequent disconnection). Albeit my incessant
complaints and numerous requests to permanently disconnect our internet service, your company has
offered several repairs and even a replacement of the modem to safeguard our internet connection but to
no avail up until now.
I have contacted your hotline, (02)730-1300 last week and the hotline assistant offered me an alternative
to my decision. That is, to transfer my account to any relative residing anywhere the Philippines instead of
permanently disconnecting my internet broadband service. This letter is my formal request to transfer the
said account to my brother, Karl Eric Fernandez Campilan. I have listed below the pertinent information
you can use for my request:
Current Account User Information
Account Number 840456860
Account Name Krissette Grace Fernandez Campilan
Contact Number 0927-926-2546
Billing Address Don Cayetano Ludo St., New Frontier Subd., Brgy. Santiago, Iligan City
New Account User Information
Name Karl Eric Fernandez Campilan
Contact Number 0917-703-7790
Address Maranding, Lala, Lanao del Norte
As agreed, I am furnishing your office a copy of my request for you to send one of your
staff/representative to verify the availability of broadband services in the vicinity. If in the event that no
broadband service is present within Maranding, Lala, Lanao del Norte, it is with my deep regrets that I will
be permanently disconnecting the afore mentioned broadband account.
Thank you for your prompt attention to my request.

Sincerely,

Krissette Grace Fernandez Campilan
Enclosure: Identification Card (copy)