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  • Superintendent KPIs for Hospital Performance

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    Joshua Abhishek
    192 views1 page
    The document lists key performance indicators for a superintendent position, including metrics related to service utilization, patient and internal customer satisfaction, adverse events, training sessions, equipment downtime, doctor attendance, statutory requirements, operating theater utilization, and turnaround times for patient admission and discharge. It also lists internal interfaces with all departments and external interfaces with consultants and patients.

    Original Description:

    SUPERINTENDENT j

    Original Title

    Superintendent

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    The document lists key performance indicators for a superintendent position, including metrics related to service utilization, patient and internal customer satisfaction, adverse events, training sessions, equipment downtime, doctor attendance, statutory requirements, operating theater utilization, and turnaround times for patient admission and discharge. It also lists internal interfaces with all departments and external interfaces with consultants and patients.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    192 views1 page

    Superintendent KPIs for Hospital Performance

    Uploaded by

    Joshua Abhishek
    The document lists key performance indicators for a superintendent position, including metrics related to service utilization, patient and internal customer satisfaction, adverse events, training sessions, equipment downtime, doctor attendance, statutory requirements, operating theater utilization, and turnaround times for patient admission and discharge. It also lists internal interfaces with all departments and external interfaces with consultants and patients.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    SUPERINTENDENT

    DESCRIPTION

    Key Performance Indicators

    Internal Interfaces
    External Interfaces

    Service Utilization Index

    Patient Satisfaction index.

    Internal customer satisfaction index.

    No of adverse/sentinel events.

    No of training sessions.

    Conversion rates of service utilizations.

    Customer Satisfaction

    Classes per person per month

    Downtime equipment < 24 hrs

    Downtime critical equipment < 6 hrs

    Doctors attendance 100%

    Statutory requirements = 100%

    Emergency attendance of doctors < 45 mins

    Functional status of the OTs/Equipments > 95%

    Statutory Requirements = 100%

    OT utilizations rates > 80%

    TAT (Discharge announced to patient going from Hospital)

    TAT (Admission to Room allotment.

    All Departments
    Consultants/Patients

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