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World Class Quality Practices

World Class Quality Practices

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Training Presentation Demo Kit

Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

1

World Class Quality Practices
Product Code: M125 www.globalmanagergroup.com

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

2

Need for world class quality practices
Main three reasons are ..
A. Competitive quality pressures Focus of the organizations from “Quality” to “Competitive quality B. Fast changing industry conditions Globalization, privatization and changing customer needs and company own C. Complacency with present performance • • • constructive level of dissatisfaction with the present performance. It used to be you had to be “good enough” Now, you must be looking for ways to make your customer happy, and meet their future needs If you aren’t someone else is, and is going to take your business
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

3

Benefits Resulting From world class practices • These continual small improvements add up to major benefits.
– – – – – – Improved productivity Improved quality Better safety Faster delivery Lower costs Greater customer satisfaction.
4

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

The Journey To World Class
ENABLERS
LEADERSHIP STRATEGY & POLICY PEOPLE MANAGEMENT RESOURCES PROCESSES

rated Accele ent em Improv

0 - 200
Ignoring

201 - 375
Exploring

376 - 525
Installing

526 - 675 676 - 800 801 - 900
Embedding Driving Integrating

901 - 1000
Sustaining

IMPLEMENTING

DEVELOPING

WORLD CLASS

RESULTS
CUSTOMER SATISFACTION PEOPLE SATISFACTION IMPACT ON SOCIETY BUSINESS RESULTS

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

5

Policy

Policy for continuous improvement

Practice concepts of zero losses in every sphere of activity. Relentless pursuit to achieve cost reduction targets in all resources Relentless pursuit to improve over all plant equipment effectiveness. Extensive use of PM analysis as a tool for eliminating losses. Focus of easy handling of operators

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

6

Continuous improvement Environment
What is the culture and values shift required for to work ?
Openness Harmony Inform Learning environment Empowerment No blame Making improvements constantly

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

7

What you can expect :
• • • • • • • • Up to 50 - 70% Reduction in Setup Times Up to 20 - 30% Productivity Improvements Up to 50% Improvement in Machine Uptime Up to 50% Reductions in WIP Drastically Reduced Defect Rates Resolution of Ergonomic Issues Reduced Cycle Times A Culture Shift to Continuous Improvement

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

8

World class quality practices includes
Regarded as a conceptual "umbrella" consisting of a collection of Japanese practices. includes the following:

Customer orientation Total Quality Control Robotics QC circles Suggestion systems Automation Discipline in the workplace Total Productive Maintenance
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

9

Process

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

10

Approach behind KAIZEN are :
Think of how to do it, not why it cannot be done. Do not make excuses. Start by questioning current practices. Do not seek perfection. Do it right away even if it will only achieve 50% of target. If you make a mistake, correct it right away. Throw wisdom at a problem, not money. Ask 'WHY?" five times and seek root causes. Seek the wisdom of ten people rather than the knowledge of one. Don't ask workers to leave their brains at the factory gate.
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

11

Methods of kaizen
I. Creativity & Innovation ii. Rational model for problem solving iii. Efficient time management iv. 5 S v. Total Productivity Maintenance vi. Just in time vii. Brain storming
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

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SMAIC
What is wrong? What is wrong?

select select

Data & Process Data & Process capability capability

Measure Measure

When and where When and where are the defects are the defects

Analyze Analyze

Improve Improve
How to get How to get to six sigma to six sigma

Display Display key measures key measures

Control Control

Benchmark Baseline Contract / Charter Kano Model Voice of the Customer Quality Function Deployment Process Flow Map Project Management “Management by Fact” – 4 What’s

7 Basic Tools Defect Metrics Data Collection, Forms, Plan, Logistics Sampling Techniques

Cause & Effect Diagrams Failure Models & Effect Analysis Decision & Risk Analysis Statistical Inference Control Charts Capability Reliability Analysis Root Cause Analysis 5 Why’s Systems Thinking

Design of Experiments Modelling Tolerancing Robust Design

Statistical Controls Control Charts Time Series Methods Non Statistical Controls Procedure adherence Performance Mgmt Preventive activities

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

13

Process Improvement model
1.
F E E D B A C K L O O P

2.Application of Process improvement Principles

Operational Analysis of process

3. Benchmarking

4. PDCA

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

14

Recognizing improvements
Why Recognizing improvements?

The whole competitive society that we live in is driven by people striving to be recognized. Often recognition is simply having someone else acknowledge your worth. It is something every one wants and strives to obtain. Research has shown that people classify recognition as one of the things they value most.
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

15

Tips for employee reviews
• Discuss performance in private. • View employee reviews as an opportunity for open and honest communication. • Make the review communication two-way. • Make the annual or semi-annual formal evaluation a supplement to continuous informal communication. • Be prepared to deal with strong emotional responses from employees. • Spend some time on career implications. • End the review on a positive note. • Ask employees how the review process can be improved.
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

16

Kobetsu Kaizen Activities
10 Steps of Kobetsu-Kaizen
1. Step Analysis of Loss 2. Step Kaizen Theme&Target 3. Step Kaizen Team 4. Step Determination of Initial Condition 5. Step Project Plan 6. Step Analysis 7. Step Countermeasures 8. Step Verification 9. Step Standardization 10. Step Homework & Suggestions
Naman Infotech Centre. Tele: 91-079-26565405, 91-079-26561104

KAIZEN

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Kaizen Case Study – ABC company
• ABC company
– Filing, organizing, and paper shuffling services – Uses MSD (metallic securing devices) – Increasing complaints from the Paper Shuffling Department (PSD) about MSDs breaking and failing to keep papers together – Customers’ papers can get mixed together – Purchasing wants to eliminate MSD complaints

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

18

How Benchmarking Works
Pre-planning h ‘Diagonal slice’ h Procurement staff h Key internal clients h Selected suppliers h Metrics h Processes h Relationships

Structured Interviews

Data collection & analysis

‘Snapshot’ of today’s procurement operation Performance benchmarked using PMMS Best Practices Profile

Interim Review
Gap Analysis Recommendations & Action Plans

Final Review

Client Report
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Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

PROGRAMME MANAGEMENT UNIT
S U P PO R T U N IT
D D G (O P ER ATIO N S ) Un it- 1 P R O GR A M M E M AN A GER SU M AN A GER Foc u s Are a s

Un it- 2 D e pu ty SU M AN A GER

Inte gration m anagem ent Scope m ana gem ent Team m anag em ent Risk m anage m ent Procurem ent M anage m ent M OU m anag em ent
P M BO K Foc u s Are a s

Un it re spon s ib v isor Spe c ia list Ad le for: Stra tegic Plann ing* Busines s pro ce sse s* C hang e m ana gem en t Bes t pr ac tic e M AN A GEM EN T TEAM

Policy coordination Tim e m anag em ent Cost m anage m ent Progress rep orting Com m unication m ana gem ent Incl. P & R Interfacing

Stra tegy W ork Plan Repo rting Stra tegy W ork Plan Repo rting Stra tegy W ork Plan Repo rting Stra tegy W ork Plan Repo rting Stra tegy W ork Plan Repo rting

F IN A N C E , B U D GE T & PL A N N IN G M A N A GE R Ass ociates C ertifying body •Budget proce ss •Donor Fund Tracking •Financial Delegation •Support to M IG Processes •W ork shop •Aud its

M O N ITO R IN G , R E PO R TIN G & E V A L U A TIO N M A N A GE R From Xyz co m pany •M onthly repo rts •Quarterly rep orts •Ann ual Repo rt •M &E Fram e work Developm ent

BUSINESS PL A N N IN G S U P PO R T M A N A GE R From Xyz co m pany •BP Support •Local Govern m ent Support •One Stop Sh op •Free Basic S ervices • Project M an agem ent

C O N TR A C T GO V E R N A N C E & TE C H N IC A L S U P PO R T M A N A GE R Consulting Associates •Overall reporting •Contract Too l Box Developm ent • Pilot Proces ses • Pilot Proces ses

M AN A GEM EN T F UN C TIO N S

SUP P O R T F UN C TIO N S

Naman Infotech Centre.

Tele: 91-079-26565405, 91-079-26561104

20

M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
Chapter-1.0 CONTENTS OF TRAINING PRESENTATION
No of slides: 175 A. The entire presentation kit is having 2 main directories as below. World class quality practices

Literature (Word Files)

Presentation (Power point Slides)

01 Intro 02 Need for continuous improvement 03 Pillars 04 Smaic Model 05 Management Req 06 Methods & Tools 07 Products & Process 08 Implementation Steps 09 Technical Req 10 Deming Rules 11 Success Tips 12 5s In Lab. 13 Getting &Keeping 14 Q7 Tools 15 Scope Of GLP 16 Dos & Don’t 17 Internal Audits

Programs

Case Study 1 Case Study 2 Case Study 3 Case Study 4

01 Intro 02 Philosophy And Frame Work 03 Pillars 04 Smaic Model 05 QMS 06 Methods & Tools 07 Products & Process 08 Implementation Steps 09 Terminology 10 Smarter Working Process 11 Creating Effective Org. 12 Keeping Your Self Org 13 Does &Doesn’t 14 Work Shop 1 15 Work Shop 2 16 Work Shop 3

• • • • • • •

4.0S MAIC Model 4.1 Select 4.2 Measurs 4.3 Analyse 4.4 Improve 4.5 Controls CI Score sheet

PART-A Presentation: Under this directory further files are made in power point presentation as per the chapter listed below.

Topic wise Power Point presentation in 16 modules as listed below. 1. Introduction It covers what, why and how world class quality practices, benefits, deming’s view of production system, levels of quality & challenges and few examples describe in detail. 2. Philosophy and framework

Naman Infotech Centre. Tele: 91-079-26565405, 26561104

Page 1 of 5

M125-WORLD CLASS QUALITY PRACTICES
It covers philosophy and frame woks, different views of quality guru’s, steps for quality improvement describe in detail. 3. Pillars It covers components, different pillars describe in details with understanding manner. 4. SMAIC model It covers SMAIC model steps like select, measure, analyse, improve and control describe in detail 5. QMS It covers essences, how it works, performance tier, and 360-degree appraisal for managers, performance diary, and example. 6. Methods and tools It covers different methods, why and how applicable for kaizen, how time management done efficiently and required tools etc describe in detail. 7. Products and process It covers developments, Directions and paradigm in quality thinking. 8. Implementation steps It covers steps for continuous improvement include elimination of major losses, cost analysis, guideline for effective planning, exercises for SWOT analysis, do’s and don’t describe in detail. 9. Terminology It covers quality engineering terminology describe in detail. 10. Smarter working process It covers strategic plan, smarter working process with suitable example describe in detail. 11. Creating effective org. It covers what, role of creative manager, how to encourage, look with in you for meditation practices and how be effective 12. Keeping your self-org. It covers about productivity, activity plan with example, how to planning and exercises for that. 13. Does and doesn’t It covers what to do and don’t in good laboratory practices. 14. Workshop1 It is about how to identify quantifiable improvement criteria for different processes describe in detail with suitable example. 15. Workshop 2 It is about 5s in quality assurance test area and good house keeping describe in detail. 16. Workshop 3 It is about continuous safety improvement, deming rules for safety describe in detail. Case study 1 It is related to kaizen –continuous improvement on ABC Company. Case study 2 It is related to real life example of GLP followed. Case study 3 It is related to quality of tea.
Naman Infotech Centre. Tele: 91-079-26565405, 26561104
Page 2 of 5

CONTENTS OF TRAINING PRESENTATION KIT

M125-WORLD CLASS QUALITY PRACTICES
Case study 4

CONTENTS OF TRAINING PRESENTATION KIT

It is related to ABC production system for standardisation of work.

Part –B Literature: This topic covers write up for the ready reference to the trainer for understanding and reading.

Chapter No. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17.

SECTION Introduction Need for continuous improvement Pillars SMAIC Model Management Req, Method s and tools Products and process Implementation steps Technical req. Deming rules Success tips 5s in laboratory Getting and keeping org. Q7 tools Scope of glp Do’s and doesn’t Internal audits

Naman Infotech Centre. Tele: 91-079-26565405, 26561104

Page 3 of 5

M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
2.0 USER FUNCTION

Chapter-2.1 HARDWARE AND SOFTWARE REQUIREMENTS
2.1 Hardware and Software Requirements A. Hardware: • • Our presentation kit can be better performed with the help of P3 and above computers with a minimum 10 GB hard disk space. For better visual impact of the power point presentation you may keep the setting of colour image at high colour.

B. Software used in presentation kit
• Hand-outs written in word 98 and window 2000 and Presentation made in Power point programs You are therefore required to have office 2000 or above with word 98 and power point

Chapter-2.2 FEATURES OF PRESENTATION KIT
2.2 Features of Training kit: •

Contains all necessary documents as listed above and comply with the requirements of latest management concepts and more than 1000 man days (9000 hours) Written in Plain English It will save much time in typing and preparation of training material and slides alone. User-friendly and easy to learn. Developed under the guidance of experienced experts having experience of more than 200 companies latest management system implementation globally. Provides model of a Management system that is simple and free to establish the management concept in the laboratory.

• • • •

Naman Infotech Centre. Tele: 91-079-26565405, 26561104

Page 4 of 5

M125-WORLD CLASS QUALITY PRACTICES
CONTENTS OF TRAINING PRESENTATION KIT
Chapter-3.0 BENEFITS OF USING OUR TRAINING KIT
1. By using these documents, you can save a lot of your precious time while preparing the management training areas presentation. 2. Take care for all the section and sub sections in implementation of latest management concepts and helps you in establishing better system. 3. The user can modify the presentations as per their industry need and create own management training presentation for their organization 4. Ready made templates and sample documents are available which can reduce your time in document preparation 5. Save much time and cost in conducting training programs 6. You will get better control in your system due to our proven training presentation material.

Naman Infotech Centre. Tele: 91-079-26565405, 26561104

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