Index

EMOTIONAL INTELLIGEN CE

What is Intelligence?

IQ

More potent predictors of career success were

ent llig t? nte ly i ly adep igh ny h social a know aren’t ou Do y le who peop

What is Emotional Intelligence

HISTORICAL OVERVIEW

Emotional Competencies

Emotional Intelligence Map

EI Models

Some Gender Differences

male

female

EMOTIO NS

Biological Purpose for Emotion

Basic Emotions …hard wired and physiologically distinctive

Plutchik's Wheel of Emotions

Evolutionary Advantage to Emotion

Different views

Conventional View

High Performance

Different views

1940’s view

Current view

The Limbic System

To Get at Emotion, Go Deep...

Amygdala is deep within the most elemental parts of the brain.

Amygdala hijacks

The Outburst

The Silence

Four Quadrant Model

Four Quadrant Model
(questions)

Self
Awareness Emotional Self Awareness

Others
Social Awareness

Who am I and what are my potential areas of development

How can I transcend my perspective so that I can understand and value others

Actions

Emotional Self Control

Social Skills

How can I self regulate my emotions so I can be right and effective

How do I build teams and create constructive work relationships

Four Quadrant Model
(schematic)

Self
Awareness
Emotional Self Awareness

Others
Social Awareness
Social awareness Impact Empathy

Emotional awareness Self image Self expression

Actions

Emotional Self Control
Resilience Self Control Expression Motivation

Social Skills

Communication, Active Listening Assertion Conflict management Interpersonal skills, trust and intimacy

Self awareness

Emotional selfawareness

Stay open to our emotional experience-can we tolerate the entire bouquet?

Self- awareness

Alexithymia

Self control

Managing one’s own emotions

Out of control emotions

M a n a g i g o n e ’ s o w n e m o ti n s n o

Emotional development

The more strategies the better

Managing one’s own emotions

Using emotions to maximize intellectual processing and decision making

Utilizing mild emotional swings to perform

Self awareness

Developing empathy

Developing empathy links to

Social skills

The art of social relationships …managing emotions in others

The subtle and complex abilities which underlie people skills

The danger of the nice personality

DEVELOPME NT OF EI

The development of EI

Emotion related dysfunction

Dysfunction at Work

Importance of EI in Organizations

Importance of EI to Organizations

A one-day seminar won’t do it.
U n le U n le a rn a rn o ld o ld h a b it h a b it s s

What is Training in EI Worth?

How to Increase Your EQ

Nine Strategies for Promoting Emotional Intelligence

Assessment instruments

CONTRO L

Impulse Control

Control

No control

Impulse control

Recognize the HALT State

The ABC’s of Impulse Control

Move From “Hot” to “Cool” Feelings

HOT Feelings

COOL Feelings

CRITICIS M

Criticism of the theoretical foundation

Criticism on measurement issues

THANK YOU

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