You are on page 1of 35

New AR:

View AR | AR without Proprietary


History | States | Assignment | Timetracking
AR Text Search | More | CARES Home

Assistance Request 1-5561067


Customer Ticket N/A

Short

Repeated CP Sync alarm on RNC231

Description

Current

Closed

Summary

State

Closed : Solution/Service Provided

Outage

No

Severity

Priority

Service Request Remote Technical Support


Request Type

Support

Sub-Type

Diagnose

Category

Other

Sub-Category

Customer Dedicated Support

Internal

Yes

Assignment Events
Product
Product

9370 RNC

Version

LR13.3.W

No Change Request is linked to this AR


Product Location
Site

ETISALAT ABU DHABI

Instance

9370RNC-Etisalat : In Service

Site Company

Emirates Telecommunications Corporation

City

Abu Dhabi

Country

United Arab Emirates

Contact
Name

Karim IBRAHIM ABD EL NABY

Company

Alcatel-Lucent : Open on behalf of Customer

Phone
971 56 354 4568
Karim.Ibrahim@alcatel-lucent.com
Request Method

Email

Email-Eng

Dates
Occurred
(GMT+4)

29-Jan-2015 18:21

Time now

29-Aug-2015 12:51

Reported

29-Jan-2015 18:21

AR Created

29-Jan-2015 18:25

Service Start

29-Jan-2015 18:21
Next Customer Contact

16-Feb-2015 22:30

Responded
29-Jan-2015 18:21
SA - Calculated

Respond Target

29-Jan-2015 18:51

Restored
29-Jan-2015 18:31
SA - Calculated

Restore Target

30-Jan-2015 18:21

Resolved
29-Jan-2015 20:31
SA - Calculated

Resolve Target

12-Mar-2015 17:46

Targets for Restore & Resolve were extended by 11 days


to account for Pending time
Closed

10-Feb-2015 18:14

Last Modified

11-Jun-2015 16:05

Modified By

archive

Entitlement
Agreement

242895 (OXIA 627085)

Covered Service TS 24x7 (Gold, Wireless Mobile Access)


Script

This request is entitled to service.

People
Owner

TSCd-WLS-WCDMA-IN : sudhakarbabu

Assignee

CloQ-WLS-WCDMA-vGlobal : unassigned

Referred 1

NorP-WLS-WCDMA-vGlobal : sudhakarbabu

Resolve Group

NorP-WLS-WCDMA-vGlobal

Submitter

epumnea

Description
Attachments

Repeated CP Sync alarm on RNC231 , TEC support is needed to check the RC of


this
issue,

Incoming E-mail from Karim (Karim)** CTR ** IBRAHIM ABD EL NABY


Workflow Status: Handled by an agent
Subject: Etisalat UAE/Repeated CP Sync alarm on RNC231
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
To: ALU Support <support@alcatel-lucent.com>
Cc: "OKASHA, TAHER (TAHER)" <Taher.Okasha@alcatel-lucent.com>, "ABDEL-HALIM,
SAYED (SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "WAGDY MANSOUR,
AYMAN
(AYMAN)** CTR **" <Ayman.Wagdy@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"
<Ahmed.Beridy@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"

<Ahmed.El-Midany@alcatel-lucent.com>
Sent on: 29 January 2015 15:20:13 CET

Hello,

Short Description

Repeated CP Sync alarm on RNC231

Current Summary
:
Repeated CP Sync alarm on RNC231 , TEC
support is needed to check the RC of this issue,

Contact Surname

Contact Given Name

Contact Phone

Contact Company

Company

Contract Number

Region

Country

City

Karim

: Ibrahim

:+971 56 354 4568

: Alcatel-Lucent

Emirates Telecommunications Corporation

: OXIA 627085

: EMEA

: United Arab Emirates

: Abu Dhabi

Site

Product Instance

: ETISALAT ABU DHABI

: RNC 9370

Logs

Severity

: HFB_RNC231 Attached,

: 1

Priority

Product Version

Outage

Internal/External:

: 3

: LR13.3W

: No

:Internal

-Best Regards,

Description: Description: Description: Description: alu

Karim Ibrahim
LTE/WCDMA Integration Professional

META WLS Access Network (GNE EMEA)


M(UAE): +971-56-354-4568

M(Egy): +2010-668-44-810

ONNET:

2205 5534

HFB_RNC231.xlsx (71.74 KB)


image001.gif (1.78 KB)

Attachments

Showing Investigation and Proprietary logs together in time order


separately

Show

Investigation Log and Proprietary Log


1. 29-Jan-2015 18:25
epumnea

ALCATEL-LUCENT PROPRIETARY

Incoming E-mail from Karim (Karim)** CTR ** IBRAHIM ABD EL NABY


Workflow Status: Handled by an agent
Subject: Etisalat UAE/Repeated CP Sync alarm on RNC231
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
From: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
To: ALU Support <support@alcatel-lucent.com>
Cc: "OKASHA, TAHER (TAHER)" <Taher.Okasha@alcatel-lucent.com>, "ABDEL-HALIM,
SAYED (SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "WAGDY MANSOUR,
AYMAN
(AYMAN)** CTR **" <Ayman.Wagdy@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"
<Ahmed.Beridy@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"
<Ahmed.El-Midany@alcatel-lucent.com>
Sent on: 29 January 2015 15:20:13 CET

Hello,

Short Description

Repeated CP Sync alarm on RNC231

Current Summary
:
Repeated CP Sync alarm on RNC231 , TEC
support is needed to check the RC of this issue,

Contact Surname

Contact Given Name

Contact Phone

Contact Company

Company

Contract Number

Region

Country

Karim

: Ibrahim

:+971 56 354 4568

: Alcatel-Lucent

Emirates Telecommunications Corporation

: OXIA 627085

: EMEA

: United Arab Emirates

City

: Abu Dhabi

Site

: ETISALAT ABU DHABI

Product Instance

: RNC 9370

Logs

: HFB_RNC231 Attached,

Severity

: 1

Priority

: 3

Product Version

Outage

: LR13.3W

: No

Internal/External:

:Internal

-Best Regards,

Description: Description: Description: Description: alu

Karim Ibrahim
LTE/WCDMA Integration Professional

META WLS Access Network (GNE EMEA)


M(UAE): +971-56-354-4568

M(Egy): +2010-668-44-810

ONNET:

2205 5534

HFB_RNC231.xlsx (71.74 KB)


image001.gif (1.78 KB)

2. 29-Jan-2015 18:29
epumnea

ALCATEL-LUCENT PROPRIETARY

Outgoing E-mail to Karim (Karim)** CTR ** IBRAHIM ABD EL NABY


Workflow Status: Queued
Subject: Re: Etisalat UAE/Repeated CP Sync alarm on RNC231/ AR 1-5561067
Contact: Karim (Karim)** CTR ** IBRAHIM ABD EL NABY
Agent: epumnea
From: support@alcatel-lucent.com
To: "IBRAHIM ABD EL NABY, Karim (Karim)** CTR **"
<karim.ibrahim@alcatel-lucent.com>
Cc: "OKASHA, TAHER (TAHER)" <Taher.Okasha@alcatel-lucent.com>, "ABDEL-HALIM,
SAYED (SAYED)" <Sayed.Abdel-Halim@alcatel-lucent.com>, "WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **" <Ayman.Wagdy@alcatel-lucent.com>, "BERIDY, AHMED (AHMED)"
<Ahmed.Beridy@alcatel-lucent.com>, "EL-MIDANY, AHMED (AHMED)"
<Ahmed.El-Midany@alcatel-lucent.com>
Bcc:
Sent on:

Dear Sir,

Thank you for contacting the Alcatel-Lucent Welcome Center.


Your request has been processed and the ticket number for your reference is
AR
1-5561067.

Please reference that number when contacting Alcatel-Lucent for follow-up.

Kind Regards,

Elena Pumnea

ALCATEL-LUCENT

GLOBAL WELCOME CENTER

Visit OnLine Customer Support for Contact details

3. 29-Jan-2015 18:46
sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA3

4. 29-Jan-2015 18:48
sudhakarbabu

Update to Current Summary: Jan 29th : waiting for logs

5. 29-Jan-2015 19:17
sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Thursday, January 29, 2015 8:12 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN

(AYMAN)** CTR **; BERIDY, AHMED (AHMED); BERIDY, AHMED (AHMED); EL-MIDANY,
AHMED
(AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE:AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

Please let us know from when this alarm started.


Due this any service has been affected.

Please provide the below logs:

1. last 2 days RNC231 HFB report.


2. last 2 days RNC231 KPI report.
3. RNC231 healthlog
4. RNC231 RNClog collection.

Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com

====================

6. 29-Jan-2015 19:17
sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Thursday, January 29, 2015 8:38 PM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); BERIDY, AHMED (AHMED); EL-MIDANY,
AHMED
(AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231
Importance: High

Hello Babu,

My comments highlighted below,

All logs @/srv/data202256/data/server/Traces/from_france/ETISALAT_UAE/AR 15561067

Waiting your feedback,

Server details:
SFTP://172.25.80.47
user: ftraces
password: Elv24trf

Thanks,

-BR,
Karim

-----Original Message----From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Thursday, January 29, 2015 6:42 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); BERIDY, AHMED (AHMED); EL-MIDANY,
AHMED
(AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE:AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

Please let us know from when this alarm started.

The alarm start @ 28.01.2015, I sent you HFB from 15.01.2015


Due this any service has been affected.

Till now
the KPIS

no service affecting but

Im not sure may this alarm affect

or not, as we have RRC degradation on this RNC from 27.01

Please provide the below logs:

all Uploaded except the RNC log ongoing,

1. last 2 days RNC231 HFB report.


2. last 2 days RNC231 KPI report.
3. RNC231 healthlog
4. RNC231 RNClog collection.

Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com

7. 29-Jan-2015 19:39
sudhakarbabu

4> d fs

ALCATEL-LUCENT PROPRIETARY

Fs

adminState = unlocked

operationalState = enabled

usageState

= active

volumeName

= volumeNotSe

activeDisk

= Fs Disk/0

syncStatus

= synchronized

syncProgress

= 100 %

ok

2015-01-29 14:49:56.00

8. 29-Jan-2015 19:53
sudhakarbabu

> d Lp/0 EE1/0


and the

ALCATEL-LUCENT PROPRIETARY

________________ this is the main component of Sync

alarms come on it, as you see during the alarm its stable!

Lp/0 EE1/0

snmpOperStatus = up

adminState

= unlocked

operationalState = enabled

usageState

= active

availabilityStatus =

proceduralStatus

controlStatus

alarmStatus

standbyStatus

= notSet

unknownStatus

= false

losAlarm

= off

lofAlarm

= off

rxAisAlarm

= off

levelAlarm

= off

ssmRx

= 0

ok

2015-01-29 14:50:22.25

3> d time

Time

moduleTime = 2015-01-29 14:49:15.11

offset

= 240 minutes

syncStatus = synchronized

mainServer = 10.238.122.236

syncSources = 10.238.122.236

xntpVersion = 3

leapSecondsApplied = 31

dbgUtcOffset

= 0 microsec

dbgStream

~nts0

~nts1

~nts2

~nts3

~nts4

~nts5

~nts6

~nts7

~nts8

~nts9

~tms0

~tms1

~tms2

~tms3

~tms4

~tms5

~tms6

~tms7

~tms8

~tms9

~tms10

~tms11

~tms12

~tms13

~tms14

~tms15

~tms16

~tms17

~tms18

~tms19

~ntsAll ~tmsAll

dbgMode

= loose

dbgPreLeapSecondConditions = timeComponent

ok

2015-01-29 14:49:15.11

4> d fs

Fs

adminState = unlocked

operationalState = enabled

usageState

= active

volumeName

= volumeNotSe

activeDisk

= Fs Disk/0

syncStatus

= synchronized

syncProgress

= 100 %

ok

2015-01-29 14:49:56.00

5> d lp/0 oam/0

Lp/0 OamEnet/0

adminState = unlocked

operationalState = enabled

usageState

= busy

snmpOperStatus

= up

macAddress

= 74-D0-DC-CF-92-81

activeStatus

= available

standbyStatus

= available

actualLineSpeed

= 100 Mbit/s

actualDuplexMode = full

frameTooShort

= 0

numberOfRxCollisions = 0

lackOfResourcesDiscards = 0

overrunErrors

= 0

alignmentErrors

= 0

fcsErrors

= 0

debugId

= 01020E67

debugPtr

= 1B2E27F0

debugFlags

traceLevel

= none

ok

2015-01-29 14:50:11.89

9. 29-Jan-2015 20:03
sudhakarbabu

MSS_7011_05000
RNC:RNC231

EM RNCRNC231

ALCATEL-LUCENT PROPRIETARY

RNC231 communications 1840177 NW:UTRAN

RNCEquipment:0 INode:RNC231IN0 EM:RNC231IN0 LP:0 EE1:0


RNC/RNC231

NW/UTRAN

RNCEquipment/0 INode/RNC231IN0 EM/RNC231IN0 LP/0 EE1/0


29T03:46:38 +0400

2015-01-

Critical
Cleared 2015-01-29T03:46:38 +0400
condition has

70115000

'Loss of Frame

been detected (dl1LofAlarm).Check the statistics attributes and


configuration of
the far-end.' componentId: EM RNC231IN0 LP 0 EE1 0 operationalState:
disabled
administrativeState: unlocked usageStatus: idle alarmStatus: critical
proceduralStatus: unset controlStatus: unset standbyStatus: notSet
unknownStatus:
false related components: []

70115002

lossOfFrame

70115000

'The far end has raised an Alarm Indication Signal (rxAisAlarm).'

componentId: EM RNC231IN0 LP 0 EE1 0 operationalState: disabled


administrativeState: unlocked usageStatus: idle alarmStatus: critical

proceduralStatus: unset controlStatus: unset standbyStatus: notSet


unknownStatus:
false related components: []

10. 30-Jan-2015 09:10


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR ** [sudhakar.babu@alcatel-lucent.com]


Received: Thursday, 29 Jan 2015, 9:31pm
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR ** [karim.ibrahim@alcatellucent.com]
CC: OKASHA, TAHER (TAHER) [Taher.Okasha@alcatel-lucent.com]; ABDEL-HALIM,
SAYED
(SAYED) [Sayed.Abdel-Halim@alcatel-lucent.com]; WAGDY MANSOUR, AYMAN
(AYMAN)** CTR
** [Ayman.Wagdy@alcatel-lucent.com]; BERIDY, AHMED (AHMED)
[Ahmed.Beridy@alcatel-lucent.com]; BERIDY, AHMED (AHMED)
[Ahmed.Beridy@alcatel-lucent.com]; EL-MIDANY, AHMED (AHMED)
[Ahmed.El-Midany@alcatel-lucent.com]; INDIA-WCDMA-CdTSC-TEAM
[INDIA-WCDMA-CdTSC-TE@exchange.alcatel-lucent.com]
Subject: RE:AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231
Hi Karim,

1.

Check for any transmission issue on

2.

Check for any issue on far end

3.
any

Check the cabling between the two interfaces or check if there are

tests running on the far end interface.

LP/0 EE1/0

Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com

11. 30-Jan-2015 09:10


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Thursday, January 29, 2015 11:15 PM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); EL-MIDANY, AHMED (AHMED);
INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Buba,

Please we need RC and remidical action for this issue, all below steps will
be
done and will keep you updated.

Waiting your feedback.

-BR

Karim Ibrahim
3G Integration Professional
Alcatel-Lucent

12. 02-Feb-2015 10:16


sudhakarbabu

Update to Current Summary: Feb 2 : waiting for logs

13. 02-Feb-2015 13:12


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: ARORA, Gaurav (Gaurav)** CTR **


Sent: Friday, January 30, 2015 9:47 AM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **; BABU, Sudhakar (Sudhakar)**
CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); EL-MIDANY, AHMED (AHMED);
INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim ,

Any update on the action suggested.

Thanks and regards


Gaurav Arora
+91 9503055691

E-mail-g.arora@alcatel-lucent.com

14. 02-Feb-2015 13:12


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Friday, January 30, 2015 4:40 PM
To: ARORA, Gaurav (Gaurav)** CTR **; BABU, Sudhakar (Sudhakar)** CTR **
Cc: OKASHA, TAHER (TAHER); ABDEL-HALIM, SAYED (SAYED); WAGDY MANSOUR, AYMAN
(AYMAN)** CTR **; BERIDY, AHMED (AHMED); EL-MIDANY, AHMED (AHMED);
INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hello Arora,Babu,

We requested the checks from transport team and waiting their feedback,

Please can you confirm that no issue with the RNC CP Cards? And the issue is
only
related to Transport?

Thanks,

-BR,
Karim
M: +971 (0)56-354-4568

15. 02-Feb-2015 13:12


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Friday, January 30, 2015 3:20 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

We did not find any issue with CP card. Issue could be with external clock
source.
If you know the external clock connection please share with us.

Thanks,
Sudhakar

16. 02-Feb-2015 13:13


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Friday, January 30, 2015 5:43 PM
To: BABU, Sudhakar (Sudhakar)** CTR **

Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Babu,

Thanks, so no issue with RNC CP.

The external clock source is E1s, Please check if we can take any remedial
action
from our side,

Thanks,

-BR,
Karim
M: +971 (0)56-354-4568

17. 02-Feb-2015 13:14


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Monday, February 02, 2015 2:41 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **

Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

If you double confirm the stability of farend and received clock is ok, then
we
may have to check the BITS module, connectors J3 and J4.

In principle the EE1 component controls an E1 external timing port on a CP


Control
Processor. CP BITS is synchronized to the external reference and the
"activeReference" / "standbyReference" parameters should be as shown below
(which
means that the active CP receives its BITS from both BITS reference signals
connected to the BITS module connectors J3 and J4).

d ns
adminState = unlocked
operationalState = enabled
usageState

= busy

clockSyncState

= synchronized

activeReference

= Lp/0 EE1/0

standbyReference = Lp/0 EE1/1

Thanks,
Sudhakar
Mobile Phone No.: +91 9342582713
office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com

Time Tracking Entry Added - IR01-TSA3

18. 02-Feb-2015 13:17


sudhakarbabu

Update to Current Summary: Feb 2 : action points provided waiting for


feedback
from site team

19. 03-Feb-2015 12:52


sudhakarbabu

Update to Current Summary: Feb 3 : action points provided, under observation

20. 03-Feb-2015 12:52


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Tuesday, February 03, 2015 11:05 AM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)

Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP


Sync alarm on RNC231

Hello Buba,

Kindly note that we applied a test with the fare end and with the TX team,
they
are receiving also a frame loss, I confirm the below command you sent is Ok,
and
below the output,

Yesterday TX applied action and we didn't receive alarms after that, and I
will
keep under mentoring for next days,

Please confirm that no any issue with RNC HW, CP, Bachkoul,.. in order to be
in
safe side with the customer.

Waiting your feedback,

1> d ns
NS
adminState = unlocked
operationalState = enabled
usageState

= busy

clockSyncState

= synchronized

activeReference

= Lp/0 EE1/0

standbyReference = Lp/0 EE1/1

ok

2015-02-03 09:33:20.98

Thanks,

-BR,
Karim
M: +971 (0)56-354-4568

21. 03-Feb-2015 12:53


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Tuesday, February 03, 2015 1:51 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

We had verified the RNC logs, no issue found on any of the


CP

RNC hardware or

card.
As described earlier issue could be with backhaul or farend.

Thanks,
Sudhakar

22. 05-Feb-2015 10:33


sudhakarbabu

Update to Current Summary: Feb 5 : action points provided, under observation

23. 05-Feb-2015 13:55


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Thursday, February 05, 2015 1:45 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

How is the alarm status now, is it stable..!

Thanks,
Sudhakar

can we close this AR..!

Mobile Phone No.: +91 9342582713


Office phone: +91 080 30734945
Email: sudhakar.babu@alcatel-lucent.com

24. 05-Feb-2015 13:55


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Thursday, February 05, 2015 3:16 PM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Babu,

The alarms stable since 02.02.2015, we are waiting the confirmation from
transport
team and will keep you updated.

Thanks,

-BR,
Karim

M: +971 (0)56-354-4568

25. 05-Feb-2015 13:56


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA3

26. 10-Feb-2015 12:29


sudhakarbabu

Update to Current Summary: Feb 10 : action points provided, under


observation

27. 10-Feb-2015 18:12


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: BABU, Sudhakar (Sudhakar)** CTR **


Sent: Tuesday, February 10, 2015 2:23 PM
To: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hi Karim,

Shall we close this AR 1-5561067.

Thanks,
Sudhakar

28. 10-Feb-2015 18:13


sudhakarbabu

Update to Current Summary: closed

29. 10-Feb-2015 18:13


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

From: IBRAHIM ABD EL NABY, Karim (Karim)** CTR **


Sent: Tuesday, February 10, 2015 4:50 PM
To: BABU, Sudhakar (Sudhakar)** CTR **
Cc: ARORA, Gaurav (Gaurav)** CTR **; OKASHA, TAHER (TAHER); ABDEL-HALIM,
SAYED
(SAYED); WAGDY MANSOUR, AYMAN (AYMAN)** CTR **; BERIDY, AHMED (AHMED); ELMIDANY,
AHMED (AHMED); INDIA-WCDMA-CdTSC-TEAM; MERAD, ABDESSAMAD (ABDESSAMAD)
Subject: RE: AR 1-5561067/Critical/WCDMA-UAEETISALAT/9370RNC/LR13.3.W/Repeated CP
Sync alarm on RNC231

Hello Babu,

You can close the ticket,

Thanks,

-BR,
Karim
M: +971 (0)56-354-4568

30. 10-Feb-2015 18:14


sudhakarbabu

ALCATEL-LUCENT PROPRIETARY

Time Tracking Entry Added - IR01-TSA3


Resolution
transimission issue
End of Assistance Request 1-5561067
New AR:

View AR | AR without Proprietary | OLCS


History | States | Assignment | Timetracking
AR Text Search | More | CARES Home