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Order

CIK Bundle single


Bundle CIK Intenret/Phone/TV service
Bundle 19 19 xxxxx
Single Internet/Phone/TV service.
DSL 3 3xxxxxx
Cable 6 6xxxx
Phone 2 2xxxx
TV 8 8xxxx

2
0.0
4.1
4.2
5.0
5.1
6.0
6.1
6.2
7.0

Pending---Order to be confirmed
CIK
Payment Received---Pending for Box
CIK
Box assigned---Pending for Submit
Basic ISP
Order Submitted---Waitting for Confirm Basic ISP
OID assigned---Confirmed for Shipping Basic ISP
OID assigned---Box on the way

OID assigned---Modem pick up


office
OID assigned---Own Modem

Completed

2.1. Payment method


(CIK VISA/Master)
Credit card (CIK CIK currently supports VISA / Master)
,(expired date),(card holder),CVV
Users must provide the card number, expiration date (expired date), cardholders (card holder), CVV

()
Bank Transfer (must be in the six bank accounts have cxs name to open an account before
they can transfer)
"CIK Telecom Inc" "CIK Telecom" 150+phone
order/15+DSL/Cable/IPTV/Bundle order 1000*****
TD BankDomng ynhng
CIBCDgu ynhng
Scotia BankFng y ynhng
BMO Bank of Montreal Mngtl'r ynhng
1

Royal Bank () Hungji ynhng


: "CIK Telecom Inc",:
)
Cheque: payable to "CIK Telecom Inc",
Vancouver address (Note: You must own
column)

HSBC Hufng ynhng


Accounting Department(
mailed to: Accounting Department, Toronto or
order number or account number written remarks

:
Cash: currently only pay to Toronto, Vancouver office, Montreal office.

Online Payment (only orders not paid before the payment)


VISA/Master CIK
Users only pay via VISA / Master in CIK Home

POS : , ,
(VISA/Master)
POS credit card: credit card is currently only in Toronto, Vancouver, Montreal Office
(China UnionPay cards and Canada debit cards, credit cards (VISA / Master)

PAD
PAD form VOID cheque
CIK ,,
,[, 11 ]
PAD ,

,, PAD(
),
2.2. TAX rate
Total
Province
GST
PST
ON

13%

5%

8%

QC

14.975%

5%

9.975%

BC

12%

5%

7%

AB

5%
5%
0%
2.3 Phone number
7

In Canada numbers can be transferred to different companies, transfer in and transfer out, both HP
no. and cell phone number have seven digits, so can be transformed into another use, that is to say a
number can either a landline or a cell phone no.
30
$9.95+tax
It offers free new number of conditions: open 30 days free for users to change the new number, or
the number of users moving to a new area need to change phone numbers, otherwise you need to
replace the numbers required to pay $ 9.95 + tax
CIK
2

1(pay and talk) 2 3 IMEI *#06#


Conditions for a cell phone number to be converted to a landline number in CIK, cxs using CIK
home phone service:
1) Cant sign up contract with current phone company
2) Cant cancel or call to cancel current company service
3) Cant have unpaid bill
4) Cant be pre-paid phone service (pay and talk)
5) Required to provide the IMEI code (enter * # 06 #) and ID no.
2.4. Porting
, .
,, CIK. CIK
, ,

Porting No. Process:


A. ,
. , ,
CIK .
B.
1. CIK www.ciktel.com , email
2.LOA ,, 1
BILL 6 ,
3. LOA/BILL 416-8481521 porting.cik@ciktel.com
C, 2-4
D , CIK ,
,867 ,
E, 3-5 (Email/ Robert dialer)
F,,porting
, , ,

The procedure of porting cell phone NO:


a. Cant sign up contract with current phone company.
b. Cant be prepay and talk plan (cell phone)
c. Cant owe money with current company.
d. Cant cancel or call to cancel current company service.
e. Cx need provide the IMEI NO, cx can press *#06#,or take out the battery of cell phone
to see the IMEI NO, and also needs to give us the ID no. (cell phone)
f. Send LOA form (LOA can be downloaded online or we send to cx by our system) and
phone bill which the info should be the same , bill needs have address on it
g. It will take about 2 to 4 weeks to port NO.
h. During porting period, cx can only dial out NO, cant receive calls
3

i. Before target porting date, we will inform cx by email and Robert dialer 3 to 5 business
days in advance.
j. On target porting date, cx need connect CIK IP box to try the home phone service, if can
both dial out and dial in, cx need call current company to confirm the cancel issue.
Question
1. Porting Waiting for LOA form and bill statement

2. Porting Failed
,
3. Porting Pending submit request
,porting dept
4. Porting Porting request is ready,waiting for submit
,
5. Porting Submit porting request
:
6. Porting Notify customer by email,need to call customer
,
7. Porting Completed

8. , LOA phone bill


IMEI & Account ID,
9. IMEI
*#06#, ,
,, IMEI
10. , bell ,

A.,
B. , 2 4
C.,
11. CIK Regular DSL Bell CIK, DSL

Bell CIK, Reg DSL update to Dry DSL, Dry DSL


$65+tax, regular dsl dry dsl
12. Bell Bell , Bell ,
, , 5
Dry loop
13. ,,,
, CIK,, 9am-6pm
CIK, 6pm,
14. Comwave CIK, comwave 50 ,,
4

porting, Comwave , , 5 ($9.99/m),5


,5 ,, cancel , 5
9.99 (, credit)[$24.99 , 2 ]

If Comwave charge cx $50 port out fee, cx need send the phone bill to CIK, if cx order
$9.99 basic plan, we can offer cx 5 months basic plan(without LD) free for cx, then cx need
sign up one year contract, if cancel within one year contract need charge back 5 months
credit, if cx order $24.99 global home phone plan, we can offer cx 2 months basic
plan(without LD)free for cx,if cx cancel after 2 months free will charge back the credit. If cx
order bundle service which home phone is for free, cant offer cx any credit.
15. porting LOA bill
How to confirm the user for porting numbers LOA and the bill is qualified?
LOA ,, 1 Bill 6
,
16. CIK, CIK ,, LOA
, LOA
17. 2-4 ,
CIK
18.
,
,,,
19. porting , Pending submit request, cancel , porting
porting , stop-porting, cancel order cancel

20. Porting porting , Submit porting request , cancel ,


?
: porting ,\

1. 3 ,
2. 3 ,
,
, 69.95$(bundle),9.95$(single)
CIK , 25$
, ticket porting
21.
: CIK ,$25 .
22., () ,
,, ,

When customer want to port the number to CIK and receive a call from current phone company
5

to ask if need to port the number out or not, the correct reply should be: " yes,I need to
port away the number, please keep the service active for now, and please help cancel the
service when # port away". If customer give wrong answer or deny they want to port number
out, the porting request will be rejected.
23.
care.cs@ciktel.com/porting.cik@ciktel.com
416-8481521, 1 credit