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Elisha A.

Obtain a position as a team-player in a people-oriented organization where I can maximize my
customer-service experience in a challenging environment to achieve the corporate goals.

Interpersonal Communication
Bilingual Proficiency

Team Leadership
Customer Service
Event Planning

September 2015 - In Progress

Seneca College, Markham

- Tourism- Services Management, Diploma Program
Learning the required "skills, knowledge and attitudes required to work in the leisure, cruise and
corporate travel sectors."
September 2014 - June 2015

Alexander Mackenzie High School, Richmond Hill

- Ontario Secondary School Diploma
Contributing student to the overall academic and social environment of the school.
Produced creative projects to benefit the Dramatic Arts and Visual Arts Department Programs.
September 2010- June 2014

Richmond Hill High School, Richmond Hill

- Secondary School
Continued the educational development process, and contributed to a variety of presidential and team

Created an equitable environment for students and staff through designing and coordinating
initiatives that taught diversity appreciation to the school wide community.

Developed activities that fostered love of the English Language in students, and showcased creative
and informative pieces for the purpose of information and entertainment.

Work Experience
October 2015- PRESENT

Seneca College, Markham

- KPI Ambassador
Providing clerical support and serving as a front line contact between students and staff members of
the college.

Assisting with the promotion and administration of the KPI Student Satisfaction Survey and ensured
high levels of customer service and satisfaction to support the administrative team.
June 2007 - June 2015

The Liberal Newspaper, Richmond Hill

- Carrier
Provided quality packaging and timely delivery of the local paper to represent the Liberal Newspapers
commitment to customer service.
September 2013 - June 2014

Richmond Hill Heritage Centre, Richmond Hill

- Program Instructor
Instructed a variety of programs, such as holiday themed crafts, Victorian era traditions and birthday

Communicated with members of the public and provided necessary historical background knowledge
and tours of the centre to provide continuous education.

Ensured overall customer satisfaction and helped to encourage and promote the return of customers
to the organization

Co-Op Experience
February 2014- May 2014

Archives and Collections- Town of Richmond Hill, Richmond Hill

- Co-Op Student
Executed digitalization of archives and artifacts and provided outstanding self regulation and
February 2014- May 2014

Volunteer Administrative Support-Town of Richmond Hill, Richmond Hill

- Co-Op
Student, Office Assistant
Serviced the administration support team to provide exceptional organization and communication to
benefit connections with community partnerships.
September 2013- January 2014

Multiple Exceptionalities Class, Richmond Hill High Scho0l

- Co-Op Student, Teachers

Assisted in the implementation of classroom activities to benefit staff and student needs and the
organization of a final field trip to educate students and to teach daily living sk

Volunteer Experience
September 2013 - June 2014

York Pride Fest, York Region

- Event Assistant
Lead member in event and parade planning for the annual York Region Pride Week
Benefited the organization by garnering sponsorships and connections that are both monetary and
organizational specific
September 2013 - June 2014

Town of Richmond Hill , Richmond Hill

- Volunteer
Benefited a variety of sectors by fostering community spirit and all round support
Became a reliable source for feedback of the volunteer program and support for up and coming
September 2013 - June 2014

Autism Speaks, Greater Toronto Area

- Fundraiser and School Chapter Representative
Worked on the team building and the creation of Tender Loving Puzzle Solvers
Implemented ways to raise funds, events, and awareness throughout the community
Provided support to those on the Autism Spectrum.
September 2012 - January 2014

York Region Transit, York Region

- Ambassador
Liaised high school students and York Region Transit through developing monthly displays and
presenting transit information at school and events.

Starting February 2014

High Five Healthy Childhood Development

- Parks and Recreation Ontario
February 2014 - Present

Standard First Aid with CPR/AED Training Level C

- Canadian Red Cross
Starting May 2011

- Town of Richmond Hill

References available upon request