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Kaylee King

Reflection Paper
Emotional intelligence is an emerging concept that has shown
profound effects in todays workforce. This concept is essential for a
positive work environment, as individuals must learn to recognize and
manage their own emotions and consider others emotions to develop
healthy relationships. Emotional intelligence is a critical component in
order to increase an organizations success.
Through the team research project, readings and videos I have
become well educated on emotional intelligence and learned three
main things. I first learned why emotional intelligence is a key
component to a successful business. It is important to understand how
our emotions are affecting us in the workplace as well as others. In
order to avoid conflicts among a team, workers must learn to manage
their emotions. This concept is especially important to a leader, as they
want to promote employee satisfaction to avoid workers leaving the
business. A leader must continue to expand their emotional
intelligence as well because an effective leader will practice what they
preach. In doing so they will continue to manage healthy relationships
among their workers, navigate social networks, gain new skills and
even inspire others (Segal). Regardless of the position held or the
organization, they should take the necessary steps to improve upon
their emotional intelligence for the good of the organization.

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Emotional intelligence is not something you are necessarily born
with. Every individual is different and will have different levels of EI, but
yet it can always be improved and should. Another key lesson I learned
about EI is that there are various steps to take to improve EI. First and
foremost you must look internally and become in tune with your own
emotional state. There are multiple resources to aid in doing this such
as watching videos and doing research, but the most useful way in my
opinion is through Myers Briggs test, emotional intelligence tests, and
other personality tests. After coming to an understanding with yourself
and your emotions you should become cognizant of how your emotions
effect others and take proactive actions towards managing these
emotions. The next step is to look beyond yourself and focus on the
emotions of others. From this point you can begin to progress towards
building healthy relationships and successful interactions in the
workplace, building upon the four main attributes of emotional
During this assignment I also learned of the five branches of
emotional intelligence. The PDF posted online explained these
attributes of self-awareness, self-regulation, self-motivation, social
awareness and social skills. Every persons competency level in
regards to each of these attributes will vary because everyone is
different. These components are especially important to health care
professionals as they need to display savvy interpersonal skills and the

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ability to get along with others (Freshman). All five of these qualities
are self explanatory as self-awareness, self regulation and self
motivation occur internally and requires the individual to understand
their emotions. They then must decide their willingness to adapt and
how they will go about managing their emotions in healthy ways.
Social awareness and socials skills are more of an external focus as you
must become considerate of others emotions and work to harness you
emotions and others to form healthy relationships among coworkers.
In assessing my personal strengths and weaknesses I reflected
on my Myers Briggs report. I believe my results really correlated
closely to my personality, as they proved I was very outgoing and
accepting. I try my best to put forth a lot of energy in relationships with
others and am cautious not to judge. Another one of my strengths is
my caring attitude and willingness to help any and everyone. I dont
believe people should go through problems alone and so I always open
myself up to others so they will learn to trust me with anything need
be. One last strength I am proud of is my ability to adapt, which I find
especially useful in todays ever changing society. My flexible
personality showed forth in the group project as we decided to create a
Google doc and work through this instead of meeting in person. In
doing this the plans continuously changed and no one became aware
of these changes until logging on to the slides and checking them. So
for this reason I kept and open mind and adapted with it.

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I also realize I have many weaknesses and these too were
accurately displayed in my Myers Briggs results. Due to the fact I care
so much for others feelings and the way they think of me, I have a
tough time making decisions, as I sometimes lean on others to make
them for me. I believe this stems from my fear of letting others down
or hurting their feelings. I experienced this in our team project upon
creating an action plan. I had a good understanding on what the
assignment was asking but some members of my team did not and
took the project in the opposite direction from where it needed to be. I
didnt want upset them in telling them they were wrong because
they were so keen on taking this other approach. Instead I emailed Dr.
Lane first and then decided to email the group and inform them of the
purpose of the assignment. I also have the tendency to speak on
impulse before I have thought something through, which leads me to
feelings of regret later on. In turn this shows my self-regulation
attributes to be lacking. Lastly one of my downfalls is my tendency to
live in the present and put off planning ahead. This is also because of
my realistic personality (which in my case is both a weakness and a
strength) because I realize plans are always subject to change
especially in college. So knowing I am good at adapting I dont always
see the need to plan ahead because no one knows what tomorrow

Kaylee King
To be a great leader I need to turn my weaknesses into strengths.
To improve my emotional intelligence I have created an action plan for
myself including a plethora of resources and methods that would best
accompany me along the process. Since I have already took the MyersBriggs I would take a few more tests such as an emotional intelligence
test, Keirsey assessment and/or the Bar-Ons EG-I over a week span. I
would compare all the results and seek a counselor to help me assess
I am confident that I could coach myself instead of going the
costly route and hiring one, unless of course a future job provided me
with one. I would study and learn all I could about emotional
intelligence, putting special emphasis on the improvement of selfregulation as I find it to be my biggest drawback. I am a visual learner
so after spending about two weeks doing research and watching videos
on the concept I would find someone to model who exhibits developed
EI skills, namely someone in my field or profession. After a week of
observations I will follow up by journaling my experience and then I will
practice emulating the skills observed. After this I will attend 2
seminars, one on emotional intelligence and another on effective
decision making strategies. I will begin practicing the methods and
techniques gathered from both of these seminars soon after. I will
place myself in different situations and cultures so I can get experience
working on getting along with all kinds of people and practice

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responding rather than reacting when I disagree with someone or
something. Through this two-month journey I will have greatly
strengthened my self-regulation as well as the other 4 attributes
connected to EI. I would also place more confidence in myself when
making decisions.
The team project completed in class was a great way for me to
apply everything I had previously learned on emotional intelligence.
The situation presented is something you commonly hear about in jobs
and it taught me a proactive way to handle a problematic worker
instead of having to fire him or her. Working in my team also provided
me with experience reflecting on my own emotions and practice with
managing them, as our team did not always agree on everything.
The course of this assignment has greatly enhanced my
knowledge of emotional intelligence. It has taught me ways to deepen
my empathy and understanding of my emotions and healthy ways in
which they can be managed. I also learned effective tools and
resources I could implement as a leader to ensure I have a highly
skilled team of employees. Working in a team to present an action plan
for a real life scenario also furthered my understanding of the concept
and strengthened my own emotions in the process. I will continue to
take the necessary steps in improving my emotional intelligence to
become an effective leader in the health care industry!

Kaylee King

1) Freshman, Brenda, and Louis Rubino. "Emotional Intelligence."

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SpringerReference (2011): n. pag. June 2002. Web. 25
Sept. 2015
2) Segal, Jeanne, and Melinda Smith. "Emotional Intelligence
(EQ)." : Key
Skills for Raising Emotional Intelligence. N.p., n.d. Web. 25
Sept. 2015.