1

A Satisfaction Survey...

Presented by: Bibiana Oliveira, Reuben Andrade,

Clarissa Flores and Decker Dunlop
CC Image retrieved from https://pixabay.com/en/arizona-state-university-asu-sign-340159/

An Overview of the Assignment

Our group developed a simple
question:
What is the effect of class
availability on ones satisfaction
with their major?
We wished to see the level
satisfaction of students at ASU
within their degree program.

Our survey was made available to

all students at Arizona State
University in Professor
Lewallens EDT 180 courses.
The participants and their
demographics ranged, from
all grades, majors, and
campuses.

Number of students who

participated by grade

Out of 191 responses, 29 were Freshman, 76

were Sophomores, 58 were Juniors and 27
were Seniors.

Percentage of students who

participated by majors

Three most common majors within our

sample were: Social Sciences, Education
and Other.

Number of students who

participated by campus

The chart shows that the majority of

students go to ASU Online and
Extended program, West and Tempe
campus.
ASU Online and Extended
(41.1%)
West (30.5%)
Tempe (23.2%)
Downtown Phoenix (3.7%)
Polytechnic (1.6%)
Lake Havasu (0%)
Thunderbird School of Global
Management (0%)

Overall satisfaction of students with classes offered at their

campus for their major.
Students were asked to rate their
satisfaction on a scale of 1 to 10
1 (Not Satisfied)
10 (Very Satisfied)
As seen in the chart, the vast majority
of the students were satisfied
22.1% rated 8
17.9% rated 9
24.2% rated 10

Does the lack of availability of

certain classes affect the
student's views on their majors?

Has the availability/unavailability of

certain classes allowed the student to
complete their program, early, on time or
delayed?

According to the students responses demonstrated in the charts above, the majority of students are
not impacted by the lack of availability of classes and have been able to complete their program on
time.

What impact has class availability had on your educational goals?

47% of students answered No
impact, meaning that class
availability does not affect
their future educational goals.
24% of students answered that
they were Unsure of the
impact.
21% of students said that they
want to pursue a graduate
degree now.
7% of students said that class
availability impacted their
desire to change their major.

Overall ratings of students satisfaction

with class availability for their major

Final Conclusion

As previously supported by the other charts, most students (63.9%) are satisfied with the
courses offered at ASU for their specified major.

Mean, Median, and Mode of Student Responses

On average, students rated their Overall Satisfaction with the availability of classes at
a 7.7 on the scale of 1-10

7.7
(average)
The participants ratings were at a median of 8; the mode of responses was 10

8
(median)

10
(mode)

10

Conclusion
When we started the survey, it was around the time that students were signing up for
classes for the Spring semester. So, when we started talking some of us were unhappy
with the lack of availability of certain courses for the West campus.
Therefore, we wanted to know if other students were feeling the same way. And also,
if this lack of availability impacted their views on their major or future goals in any
way.
After collecting all of the data, we concluded that the majority of students are indeed
satisfied with class availability in their specified campus. If there is a lack of
availability for certain classes, this has not impacted the students future goals or
views on their major.