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Annie E.

Hoffmann
(Address/Phone removed for online viewing)
anniehoffmann@u.boisestate.edu
www.aboutanniehoffmann.weebly.com www.linkedin.com/in/anniehoffmann

Summary of Qualifications

Strong background in customer service and retail marketing


Superior analytical, organizational, and problem-solving abilities
Exceptional administrative and office-management skills
Proven aptitude for professional communication and collaboration with peers, superiors, and the public
Highly skilled in Microsoft Office Suite, computer navigation, and database maintenance

Education

Boise State University Boise, ID, graduating December 2015

Senior standing, Bachelor of Arts in English


Seattle University Seattle, WA, fall 2008 - spring 2012
Trustees Scholarship for academic excellence, fall 2008 spring 2012
President of Xavier Residence Hall Council, 2008 2009
Deans List student, fall 2008 spring 2010

Selected Employment History

Residential Habilitation Therapist A New Leaf, Inc. Meridian, ID: August 13 May 15

Duties: Assisted in the care and socialization of persons with physical and developmental disabilities helped
participants with basic self-care; implemented therapeutic programs as prescribed by medical staff; maintained
daily documentation of participants physical/mental health
Skills: Exceptional professionalism in sensitive or difficult circumstances; patience and empathy under duress; selfmotivation and self-governance; experience with full-time employment; American Heart Association CPR/First Aid
certification; Assistance with Medication certification
Phone Banker I Wells Fargo Customer Connections Boise, ID: January 13 May 13
Duties: Answered customer banking questions and concerns over the phone; met aggressive sales goals by actively
referring a variety of financial products and services
Skills: Strong written and verbal communication abilities; superior computer and database navigation; effective in
high-pressure and team-oriented environment; ability to handle sensitive and confidential information in adherence
with applicable law; successful application of marketing strategies; experience with full-time employment
Sales Associate American Eagle Boise, ID: May 08 September 08, May 12 February 13
Duties: Assisted customers with selecting merchandise; performed rapid and accurate monetary transactions
helped maintain store inventory and stock room; implemented company marketing strategies
Skills/Accolades: Excellence in prompt and professional customer service; knowledge and successful application of
marketing strategies; won various loyalty/credit and up-selling contests; Employee of the Month July 2012, Jean
Expert for Back-to-School 2012; worked the cash wrap on Black Friday and December 26th of 2012
Desk Assistant Chardin Residence Hall, Seattle University Seattle, WA: August 09 June 10
Duties: Aided residents in move-in, move-out, and various daily needs; managed phone calls; sorted and distributed
mail; completed assorted projects for SU Housing and Residence Life
Skills/Accolades: Ability to engage professionally with superiors and peers, aptitude in administrative procedures
and office management, Employee of the Month October 2009

Internship History

Education Intern/Gallery Guide Frye Art Museum Seattle, WA: August 11 March 12

Duties: Served as well-informed docent in public and private tours of multiple art exhibitions; maintained records of
various museum statistics; aided in running of special events; sustained office organization
Skills: Effective leadership of informative and engaging museum tours; attention to detail in preparatory research;
excellence in professionalism; proficiency in Microsoft Office Excel database maintenance