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1.Consider the broad extent to which communications pervades human

social life, what is the importance of communicating well and why is it
important for you to communicate clearly with others?
I find this question to be particularly interesting, many people ask me
why am I a communication major? What do you intend on doing with
that? I always laugh and respond with it gives me the ability to adapt.
Communication is what connects individuals together personally.
Human beings need to communicate, it is in our DNA, and one cannot
simply avoid communication with others. People want to feel involved
(I want to feel involved), people want to be heard and felt, they want
you to feel their presence.
When situations arise that seem to be difficult and two parties seem to
not be on the same playing field (communication is not there), a small
task can turn into the opening of the floodgates of emotions. Knowing
how to properly communicate can help one identify these issues and
help solve problems that may arise in your day to day life.
When I think of disputes with family, friends and romantic
relationships, the core of the problem 100% of the time appears to be
a clear lack of communication.
Communication to me is the most crucial but yet overlooked trait that
is demanded in the workplace. I believe there to be an over emphasis
on learned skills, but without knowing how to properly communicate
any organization cannot run affectively, there is no getting away from
Learning how to adapt, read body language and work with others
knowing when you will be most effective is key, without
communication all other tangible skills quickly become irrelevant.
2. Is there a difference between technology-based communication and
communication that comes from a human body (voice, gesture, body
language, etc.)?
Human to human communication is incredibly powerful. The thing about human
communication is that it is not primarily determined by one voice, body language is 80%
of the battle. If one's body language does not match the language being delivered, then
one can obviously see underlying issues. On the other hand, voice/text communication
can be very misleading, such as the absence of sarcasm, emotion (emojis) dont count
and actually connecting interpersonally. Many people tend to be more aggressive over
technological communication (I call those my keyboard warriors), they feel more
comfortable to say how they really feel over words and text instead actually physically
communicating. Both are very interesting and both vary greatly.
But what is more affective? In my experience face to face communication seems to be far
less hostile. I recently had an encounter where a dispute was going to be handled in a face

to face conversation, although prior to the face to face interaction the message exchange
over text message was hostile to say the least.
After conversing face to face, we were able to not only hear ones concerns but we were
able to feel them and see the 80% of communication we dont get see over a text message
and that is nonverbal communication.
The tremble in ones voice, the concern in their eyes, or the joy on
there face. All of these factors are not present when we communicate
through technology based platforms. The key difference is people tend
to be less vulnerable over technology based communication.
3. Considering the Biases (Self-Serving Bias, Cognitive Bias, Confirmation Bias,
Anchoring Bias, Negative Bias, Bandwagon Effect), which are you guiltiest of and why?
Share an experience of yours that demonstrates this and explain how you could have seen
things differently along with any effect that would have had.
If I were to be guilty of a bias, it would be the negativity bias, I have noticed this
becoming significant in my life over the past year. I am the president of the largest
fraternity on campus, although this comes with many advantages, it comes with many
difficulties as well. Serving as president this past year I have spent much of my time
putting out many fires only to see another one appear. If there is one thing I have learned
while serving as president, it is to never be surprised by anything. Many incidents that
would seem to be drastic do not bother me, but when these events continue to occur while
managing the chapter a small event can cause me to set off the edge. My response many
situations vary depending on the setting and more specifically my mood. I experienced
this pattern in a previous relationship; the relationship lasted for 5 years. My girlfriend
at the time would have many things that bothered her such as I wasnt as serious as she
wanted me to be or that I spent to much time at work or at recreational activities many
common things young college students fight about in relationships. We both had two very
styles when it came to conflict resolution; I was the primary communicator, asking
questions, trying to get to the bottom of the issue. Her style was to tell me what the
problem was and then keep to herself; this caused communication issues because we
were never able to clearly identify the issues.
4. What is the form of non-verbal communication that you are most confident of using to
send messages clearly? Describe a situation that shows this (effective non-verbal
communication in a way that you intended to send).
Without a doubt I would say facial expressions. I believe non verbal communication to be
90% of all communication and verbal communication is only 10% of the communication
process. I would like to think that I have a strong non verbal communication skill set,
being in charge of a student ran organization I must communicate with 110+ people
weekly. For example, many of my friends were at a social event, we were having a good
time and enjoying the night. Later in the night a friend of mine walked into the venue
where we were holding our event. He was clearly intoxicated and his state was
inappropriate, I did not want to draw unneeded attention to him in his current state. I was

doing my best to pierce him with my sight, when his eyes caught mine it would appear he
had a sobering experience. He could see my anger/disappointment in my face and without
hesitation he turned around and left the function and walked home. My intention was to
show my disappointment and he sensed that. My frustration was clear along with my
disapproval. Following the night, I had a conversation with the member in question, we
discussed how his actions were inappropriate. He also began to apologize to me over and
again, he explained how the look on my face was clear that I was disappointed. To me
this was a moment that I realized the power of non verbal communication in a given
situation. Although I do not wish to show disappointment through non verbal
communication, this has proven that it can be affective just as positive emotion can be.
5. What is the non-verbal message that you most often send to others? How do you
know/what makes you think this/what makes you guess that? Share an experience to
illustrate your point.
The most common non verbal message that I try my best to send is a smile and a slight
head nod, or gesture. I think we have all been in a situation where eye contact is made by
somebody you know, however the environment is not cohesive to walk over and begin a
conversation or engage in a handshake and carry on throughout your day. An example
would be this morning when I was walking to class, I made eye contact with a colleague
of mine, he was walking northbound, while I was heading southbound. In one hand I had
a coffee, in the other hand, I had my cell phone that I was holding while I listened to
music via my headset.
There was about 50 feet separating us, it was out of the question for us to walk towards
each other and engage in an interaction. My fear, however was that he would see that I
noticed him, but neglected to acknowledge him. In response I smiled, when I saw that the
receiver (my colleague) had received my message I proceeded with a slight head nod and
proceeded my walk to class. This situation happens frequently, it is unrealistic to stop and
converse with everyone on campus that I see, therefore a nonverbal gesture appears to be
most appropriate and effective for one to see acknowledgment without offense. My father
refers to this as the stop and chat however it may seem funny, his theory behind it is to
acknowledge everyone but dont hinder your objectives to converse.
6. Describe your last significant argument you had with someone. Describe what types of
language or communication patterns were present and their effects on you. (Consider the
Demand-Withdraw Pattern, Totalizing, Static Evaluations, "You" Language, as well as
"Bracketing", "Indexing", and "Reappropriation")
The last argument that I was involved in was with my father regarding work. My father
has run a successful carpet cleaning business for the past 30 years and I am lucky enough
to have him work with me when it comes to work and school and all the various obstacles
that come with a young broke college students life, he provides me with a flexible
schedule. The issues arise when it comes to his business model, he constantly has money
coming in and out, always having positive cash flow but never having an exact dollar
amount of his work. I myself have a very type A personality; I need to know exactly
what our inventory and cost of production is. I will communicate with my father that

everything needs to check and balance, with his response being that he has ran this
company for thirty years. He feels as if I am stepping on his toes, and who knows I
might be, but I also feel like I have valuable information that could provide a mutual
benefit for the both of us. Our communication is not receptive at all, my father does not
talk to me he talks at me, and I purposely use advanced language because he does not
know what I am talking about. It becomes an arms race of who will have the upper hand
on each other. When we communicate nobody is actually listening to what the other is
saying, but is immediately thought of a rebuttal or a response to the other.
7. What is one Truth you believe about the world and/or how it works?
Describe the moment or incremental change(s) in that belief. What
convinced you of this truth?
I truly believe that religion is a hoax or a way to control the masses. However, I do not
believe that religion is bad, I do believe that religion can cause ignorance to an extent.
Throughout human history a rough total of 320,000,000 gods have been worshiped, many
of them with the belief of their god being the one true god. This belief came to me when I
was sitting in mass (Catholicism), I was beginning to doubt my faith. Many things I
found to be true in my heart, other things I began to question, then I questioned myself
that am I a true catholic if I pick and chose what I believe. Being a young high school
student, I was questioning my faith, but lets break down the word Faith. Faith is a
complete confidence or trust in a person or thing; or a belief not based on proof, not
based on proof. I do believe that people need faith and they need guidance, there can be
many mediums that provides this but I believe we live in a culture that needs a belief in a
higher power to explain the unexplained, to justify their misfortune or their fortunes. I
have become convinced if this truth because I am pragma based, I dint need faith, I need
logic and my logic tells me that if hundred of millions of gods have been worshiped as
thy true god, then there is no true god, there is a blind faith in something to explain
whatever needs to provide someone comfort.
8. How would you express the importance of humility, gratitude, a willingness to
improve, and concrete language as it relates to professionalism?
If you are not humble, if you show arrogance, you will be put into your place and have
your reputation tarnished forever at your particular organization. I believe it to be true
that you dont know, what you dont know. What I mean by this is arrogance and
confidence can only take you so far. When you are put into a situation where you truly do
not know how to accomplish a task, there is nothing to be done. Recently I was
interviewing for a job in Memphis, Tennessee.
The interview was extensive, it consisted of three phone interviews before an eight-hour
interview in the office where I had to travel to. I met with twelve staffers, our
conversations consisted of professional development, personal stories and situational
Fortunately, I was offered the job and I was truly grateful for the opportunity, I would like
to think I was given the opportunity because I showed confidence in the areas I knew and
did my very best to demonstrate a willingness to learn in the areas I was not familiar

with. Confidence can only take one so far, but a level of understanding to respect the
process that comes with development is crucial in my opinion.
This particular question reminds me of a quote that I have always enjoyed hearing
reading and relates well to this concept. Early in my career...I had to choose between an
honest arrogance and a hypercritical humility... I deliberately choose an honest arrogance,
and I've never been sorry. Frank Lloyd Wright

9. Follow business email formatting (compose an email to an imaginary recipient) that

conveys your idea of the ideal professional workplace. Express your understanding of
professionalism as well.
To Whom It May Concern,
My name is Chase Fratto, I am writing you today in regards to workplace
It has come to my knowledge that clarification of professionalism in the work place
needs further clarification. My goal through this email is to clarify any lingering
questions regarding appropriate conduct in the workplace.
Ethics is demanded in all pursuits, professional appearance is mandatory, gender neutral
language is non negotiable. Reliability and accountability for your actions must be
presented every day in the work place.
I hope this email finds you well and adds to further clarification.
Chase Fratto
10. What is an example of a leader have you encountered in your work or academic
experiences? Was that person an effective or ineffective leader? What type of leader were
The leader I would like to discuss is a man by the name of Tanner Olson. Tanner was the
president of the fraternity I rushed on campus. He is a native of Seattle, Washington
studying Business Administration here at the university of Utah. Tanner had an heir about
him, he displayed a level of quiet confidence, he was the embodiment of experiencing
ones presence when he walked into a room. Tanner was blue collar through and through.
I was elected as Tanners successor and the challenges ahead of me could not be greater.
How does one follow such a great leader?
Tanners leadership style was leading by example. He set the bar for every one of our
members in the gym, classroom and what a true gentleman did. Tanners source of power

was pursuing excellence in everything he did. During his time, he created many enemies
but he did so by standing up for what he believed in, You have enemies? Good. That
means you've stood up for something, sometime in your life. Winston Churchill.
Tanner made those around him better, I am a firm believer that you are the average of the
five people you hangout with. When you were around Tanner you had two options, push
yourself to keep up with him or fall behind, and get left behind.

11. Explain a moral/ethical dilemma that you have encountered. How did you work
through it? What was your frame of mind in responding, what was your response, and
what was the result?
There was a colleague of mine whom I had several classes with, we conversed in typical
class dialogue, but that was as far as it went. As the semester progressed, we began to talk
more and more. It then got to the point where an opportunity came about where we were
going to hang out outside of the classroom setting. Naturally I was excited about the
opportunity and decided to take advantage of it. As we were hanging out it came to my
attention that my colleague recently ended a relationship with an acquaintance of mine.
Prior to our encounter I was unaware of the level of commitment that my acquaintance
was ready to devote to my colleague from class. This put me into a tough moral
situation, do I continue to hang out with my colleague from class or do I respect my
acquaintance's feelings and avoid hanging out with her to avoid hard feelings. After
thinking over it carefully, I decided to proceed to hang out with my colleague from class.
The result was not good, I did not hide that I was hanging out with my colleague from
class, in fact, I was open about it, my thought process was the more open I am the less
shady it will appear. The result however was not good, my acquaintance took it as a
spiteful move, my intentions were no such thing, the damage to the relationship was
done. There was no way that we would see eye to eye on this matter, it has been best just
to cut my losses and move on, live and learn.
What is an organization that you belong to? What title or role did you take in that
organization? How did you become a part of that organization? To what extent did you
identify with the organizations story, and what part did/do you play in that narrative?
I am a member of Pi Kappa Alpha Alpha Tau, at the University of Utah. Which is a
Greek social/secret organization that was founded in 1868. My title currently in Pike (Pi
Kappa Alpha) is chapter president. My title within the fraternity is SMC.
In the summer of 2013 I was transferring to the University of Utah from Olympic College
in Bremerton, Washington. Many of my friends were in fraternities at the university and I
had a strong idea of what fraternity I wanted to join, and Pike was not one of them.
After several months of touring and hanging around other fraternities I decided I was
going to pledge to become a member of a house that was not Pike, in fact I never met any
of the men of Pike because I decided I wouldnt join their fraternity without even viewing

After hanging around the fraternity I accepted my invitation to join, I decided that this
was not the organization I wished to join. The current president of Pike began to call me
non stop, after my reluctant behavior I decided to go meet the men of Pike, within 30
minutes of meeting them I called the appropriate representatives of the other fraternity I
was going to join and informed them that I had accepted a bid to Pike and thanked them
for their time, they didnt take kindly to my decision.
When I met with the men of Pike they kept talking about a blue collar mentality, a
mentality that they work hard and play even harder, a mentality that they dont ask others
for help, they do it themselves, I related to this.
After my initiation there was no other option but to be as actively involved in this
organization that I had fallen in love with, during my early years I was committed to
improving every aspect of Pike, our recruitment, campus reputation, grades and our
overall image. During my time we have made great strides and laid a foundation only for
improvement, that is my role in the organization I am affiliated with.