Professional Documents
Culture Documents
ON
MULTIMEDIA AND BROADBAND
PAKISTAN TELECOMMUNICATION COMPANY LIMITED, BANNU
Submitted By:
HEZBULLAH SHAH
Exam Roll No: 375
BBA – IT (Honors)
Session: 2005-2009
APPROVAL COMMITTEE
Supervisor Director
_______________________________ _______________________________
SIR AFTAB KHAN Prof. Amanullah Awan
Lecturer Director
Institute of Management Sciences Institute of Management Sciences
University of Science & Technology, Bannu University of Science & Technology, Bannu
External Examiner
Signature: _________________________________
Name: _________________________________
TO
ACKNOWLEDGMENTS........................................................................................................VIII
PREFACE....................................................................................................................................IX
EXECUTIVE SUMMARY.........................................................................................................XI
SECTION 1.....................................................................................................................................1
CHAPTER NO 1........................................................................................................................2
INTRODUCTION TO THE REPORT...................................................................................2
1.1 Reason for selecting the specific industry...................................................................2
1.2 Purpose of the Internship.............................................................................................2
1.3 Scope of the Study.......................................................................................................3
1.4 Methods of Collecting Data.........................................................................................3
1.4.1 Use of Primary Data.........................................................................................................3
1.4.2 Use of Secondary Data......................................................................................................3
1.5 Hurdles in the Study....................................................................................................4
CHAPTER NO 2........................................................................................................................5
ORGANIZATIONAL INTRODUCTION..............................................................................5
2.1 Introduction & Historical Background of PTCL.........................................................5
2.1.1 Vision................................................................................................................................6
2.1.2 Mission..............................................................................................................................6
2.1.3 Core Values.......................................................................................................................6
2.2 Company Profile..........................................................................................................6
2.2.1 Business & Corporate Users:............................................................................................7
2.2.2 Other business specific services include:..........................................................................7
2.2.3 Nationwide Infrastructure:................................................................................................7
2.2.4 National Long-haul Core Network:...................................................................................8
2.2.5 Carriers Services...............................................................................................................8
2.2.6 White Label Services:........................................................................................................8
2.2.7 Broadband Pakistan:.........................................................................................................9
v .
2.2.8 IPTV Service (Smart TV):..................................................................................................9
2.2.9 Pak Internet Exchange:...................................................................................................10
2.2.10 V-fone:........................................................................................................................10
2.2.11 International Network.................................................................................................11
CHAPTER NO 3......................................................................................................................12
STRUCTURE OF PTCL........................................................................................................12
3.1 Structure of Organization..........................................................................................12
3.1.1 Main Offices....................................................................................................................13
3.1.2 PTCL Head Office Organizational Chart........................................................................14
3.1.3 Bannu Department Organizational Structure..................................................................15
3.2 Technical & Operational Network.............................................................................16
3.2.1 Switching Technology......................................................................................................16
3.2.2 Technical and Operational Milestones............................................................................17
SECTION 2...................................................................................................................................21
CHAPTER NO 4......................................................................................................................22
INTERNSHIP DEPARTMENT.............................................................................................22
4.1 Name of the Department............................................................................................22
4.2 Managerial Structure of the Department...................................................................22
4.3 Technological Structure of the Department...............................................................23
4.3.1 Working...........................................................................................................................24
CHPATER NO 5......................................................................................................................26
SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..........................26
5.1 Services Nationwide..................................................................................................26
5.1.1 Broadband Pakistan.......................................................................................................26
5.1.2 Smart TV.........................................................................................................................28
5.1.3 EVO Wireless Broadband...............................................................................................30
5.1.4 E-Learning Portal..........................................................................................................33
5.2 Services in Bannu......................................................................................................33
CHAPTER NO 6......................................................................................................................34
DUTIES PERFORMED DURING THE INTERNSHIP.....................................................34
6.1 Office Work...............................................................................................................34
vi .
6.1.1 Taking Orders from Customers:.....................................................................................34
6.1.2 Order Entry into the Database.......................................................................................37
6.1.3 Complaint Management System Handling......................................................................39
8.1.4 Email Service used:.........................................................................................................41
6.2 Field Work.................................................................................................................41
6.2.1 Installation:....................................................................................................................41
6.2.2 Trouble Shooting / Fault Rectification:..........................................................................52
6.3 Marketing...................................................................................................................54
6.4 Advertising................................................................................................................54
6.5 Customer Facilitation Camps....................................................................................54
SECTION 3...................................................................................................................................55
CHAPTER NO 7......................................................................................................................56
FINDINGS AND RECOMMENDATIONS..........................................................................56
7.1 Findings..........................................................................................................................56
7.2 Recommendations..........................................................................................................57
CHAPTER NO 8......................................................................................................................58
SWOT ANALYSIS..................................................................................................................58
8.1 Strengths....................................................................................................................58
8.2 Weaknesses................................................................................................................58
8.3 Opportunities.............................................................................................................58
8.4 Threats.......................................................................................................................58
8.5 SWOT Matrix............................................................................................................59
BIBLIOGRAPHY........................................................................................................................60
vii .
ACKNOWLEDGMENTS
I am full of gratitude to:
Almighty ALLAH for giving me the life and energy to conceive and actualize the
internship and this report.
Our learned and erudite teacher Lecturer AFTAB KHAN Institute of Management
Sciences faculty of Management Sciences, University of Science & Technology, Bannu
for his inspiring guidance, keen interest, and continuous encouragement through out my
internship report making efforts.
Lecturer Adil Khan, and Lecturer Tariq Khan of Managements Sciences, University
of Science & Technology Bannu for guiding me every now and then in preparing this
report.
My Bachelor Friends Ashiq Ali Khan, Abdur Rehman, and Javed Ur Rehman who
pushed me every now and then to complete this report as soon as possible.
All Management Sciences Staff (University of Science & Technology, Bannu) who
implicitly or explicitly helped me in my Internship Report.
Last but not the least I am highly indebted to our University of Science & Technology,
Bannu and faculty of Management Sciences for providing me the opportunity and support
to accomplish my BBA-IT degree at Institute of Management Sciences, University of
Science & Technology, Bannu
BBA – IT (Honors)
(2005-2009)
Exam No: 375
viii .
PREFACE
This report is prepared as a result of performing seven weeks of Internship in Multimedia &
Broadband Department of Pakistan Telecommunication Company Limited, as a compulsory
requirement for the completion of Degree of Bachelor in Business Administration & Information
Technology.
The specific department is chosen for internship, only with a view that the future time is only of
the digital communication, and the simple analog communication is going behind the curtains.
And here is this department, we can learn a little about how the Digital Subscriber Line is set
up, and that how is it connected nationwide.
Following is the detail of the sequences, in which the report is constructed, along with the facility
of getting all this report in a Compact Disk as I already said that the modern time is to be
digitalized so I provided the report in digital form too.
The First Section is of Five (5) Chapters, where as: The Chapter Number One is entitled as
Introduction to the Report, having the data about the study conducted, as the Scope of the
Study, Limitations, etc of the Study. The Chapter Number Two is entitled as Organizational
Introduction. It has the data about the Historical Background of the Company, its Vision,
Mission, Core Values, and a Brief Discussion about the Company’s Profiles which is cited from
the Company’s Website. The Third Chapter is entitles as Structure of PTCL, which has the
managerial structure of the organization for nationwide as well as local.
The Section Two is about the Internship Department, i.e. it contains the information about the
Internship Department, its managerial and technological structure, services offered by the
department, and also I have discussed here the duties performed during the internship. All
these topics are covered in three chapters respectively.
ix .
Section Three consists of the Findings, Recommendations, Strengths, Weaknesses,
Opportunities, Threats, and also the SWOT Matrix. Where as Findings and Recommendations
are in a separate chapter, while the other topics in a separate chapter, consisting of two chapters
overall.
This report contains a CD (Compact Disc) at the end of it, which contains all the
report in a soft form, saved in the format of Microsoft Word 2007, Microsoft Word
BBA – IT (Honors)
(2005-2009)
Exam No: 375
x .
EXECUTIVE SUMMARY
Among the three sections in this report, the SECTION 1 contains Introduction about the study
conducted, introduction about the Organization, the Structures of the Organization, which have
the local and the nation-wide structure of the organization,
SECTION 2 is about the Department in which I conducted the Internship, along with the
Services that are provided by the specified department at national and local level, winding the
section with the discussion of the overall activities conducted during the internship (along with
some screen shots of computer work done) at PTCL Bannu in its Multimedia and Broadband
Department.
SECTION 3 which is the last section of this report consists of the Findings I did during the
internship duration, Recommendations that I though would benefit the organization, along with
the SWOT Analysis and SWOT Matrix.
There is a CD with this report which contains all this report in a Digital Form all in MS Word
2007, MS Word 97 – 2003, and Adobe Acrobat Reader (PDF) format. The CD has the Auto Run
functions and is easy to Use.
1
http://www.ptcl.com.pk
2
yasin.khan@ptcl.net.pk
xi .
SECTION 1
CHAPTER NO 1...............................................................................................................2
INTRODUCTION TO THE REPORT...........................................................................2
CHAPTER NO 2...............................................................................................................5
ORGANIZATIONAL INTRODUCTION......................................................................5
CHAPTER NO 3.............................................................................................................12
STRUCTURE OF PTCL................................................................................................12
xii .
Section 1 Chapter No. 1
Introduction to the Report
CHAPTER NO 1
INTRODUCTION TO THE REPORT
I have prepared this report as an essential requirement for the completion of the degree of
Bachelors in Business Administration & Information Technology (BBA-IT). It has to be written
after the completion of seven weeks internship, which is a necessary part of the degree
completion with the aim to provide the students with actual life experience and use their
knowledge in practical.
CHAPTER NO 2
ORGANIZATIONAL INTRODUCTION
Whether it is an office in the largest city of Pakistan or a home in a small village, PTCL is
present in every corner of Pakistan to serve its customers providing several services.
PTCL is established since 1947 by establishing Posts and Telegraph’s Department, proceeding
to establishing Pakistan Telegraph and Telephone Department in 1961, then in 1990-91, it
went to become Pakistan Telecom Corporation, after which in 1996, PTCL became listed in
all stock exchanges of Pakistan, further in 1998, its subsidiaries of Mobile Services, and
Internet Services started on the name of Ufone and PakNet, coming to the year 2000, it
Finalized its Telecom Policy. It also announced in year 2003, the Telecom Deregulation
Policy, finally in 2006, Etisalat (The Telecom Company of United Arab Emirates) took over
its Management and it is still holding the status of backbone for country's telecommunication
infrastructure despite arrival of a dozen other telecoms including telecom giants like Telenor,
China Mobile, Wateen Telecom, and others.
2.1.1 Vision
To be the leading Information and Communication Technology Service Provider in the
region by achieving customer satisfaction and maximizing shareholders' value'.
The future is unfolding around us. In times to come, we will be the link that allows global
communication. We are striving towards mobilizing the world for the future. By becoming
partners in innovation, we are ready to shape a future that offers telecom services that bring
us closer.
2.1.2 Mission
To achieve our vision by having:
An organizational environment that fosters professionalism, motivation and quality
An environment that is cost effective and quality conscious
Services that are based on the most optimum technology
"Quality" and "Time" conscious customer service
Sustained growth in earnings and profitability
PTCL is all set to redefine the established boundaries of the telecommunication market and is
shifting the productivity frontier to new heights. Today, for millions of people, we demand
instant access to new products and ideas. More importantly we want them for their better living
standards with increased values in this ever-shrinking globe of ours. We are setting free the spirit
of innovation.
PTCL is going to be your first choice in the future as well, just as it has been over the past six
decades.
2.2.1 Business & Corporate Users:
For clear communication the first choice of business circles is PTCL telephone for local,
nationwide and international calling. Today businesses can have 10-100 lines with modern
day services to meet their needs. Now you get options like Caller-ID, call-forwarding, call-
waiting, Call Barring, to name a few.
2.2.2 Other business specific services include:
0800-Toll free number, 0900-Preminum rate services, VPN-Virtual Private Network, Audio
Conference Service, Digital Cross Connect (DXX), ISDN (Policy), Teleplus(ISDN/BRI),
Digital Phone Facilities/ Modification Charges, UAN, UIN.
2.2.3 Nationwide Infrastructure:
We have the largest Copper infrastructure spread over every city, town and village of
Pakistan with over million installed lines.
The network has over 0.5 million POTS ports with more than 250,000 Broadband ports in 13
major cities.
We provide all carrier services, right from inter-connects and telehousing to DPLC and
IPLC connectivity. Our interconnect services are provided from our 3200 exchange
locations that connect your carriers networks domestically, in addition to providing IPLC
bandwidths to connect you internationally through our four international gateways and
SEA-ME-WE3 and SEA-ME-WE4 international submarine, also IMWE submarine cable
will be added by the end of the year.
PTCL White Label Services are focused on speed and simplicity at minimal capex. This
will enable our customer to offer their own branded WLL, DSL etc to customers nationally,
together with an array of key support services.
With its entry in this market segment, PTCL opened up a broadband culture in Pakistan,
where till a couple of years back there was very little awareness in the country about
broadband & high speed internet services. PTCL made the broadband technology
affordable by lowering the barriers to entry, by geographically bringing the service within
the reach of a common user across Pakistan and by continuous improvements in customer
care for the service.
Unique offers that makes PTCL’s Broadband unmatchable are special packages for the
student segment, FREE modem and installation, FREE dial up service for its Broadband
customers and FREE access to movies, music, classical Pakistani dramas, cricket matches,
gaming, educational and religious content on PTCL’s entertainment portal ‘BUZZ’, (made
exclusive only to PTCL Broadband subscribers). PTCL also offers multiple FREE
personalized e-mail accounts exclusively to its broadband users. In addition, PTCL recently
doubled its broadband speed for all its existing and new customers at the same price,
making 1 MB as its minimum offered speed.
Branded under ‘PTCL Smart Line’, the service includes Interactive Television, Broadband
and voice telephony all at the same time on PTCL’s telephone line. Besides offering the
highest digital quality TV picture, the most revolutionary section of this offering is the
ability to ‘rewind’ and ‘pause’ live TV channels, the ability to block / unblock any TV
channel for parental lock and the ability to search through video on demand content.
Currently PTCL Smart TV offers its viewers over hundred live channels and over 350 local
and international Movie titles ‘on Demand’. The service for now is available in four cities
Karachi, Lahore and Rawalpindi Islamabad however is planned to be expanded to all the
major cities and towns across Pakistan during the year 2009.
2.2.10 V-fone:
PTCL also continues to be the largest CDMA operator in the country with approximately
1.25 million V-fone customers.
It offers fixed wireless telephone for your homes & business. With CDMA2000 1X
technology, ours is the largest WLL network with a capacity of 2.6M, covering over 10,000
urban & rural areas. The network is already enabled for Voice, Dialup-Internet access
(153.6kbps) and EVDO Broadband.
V-fone can be bought from our franchises or by dialing 1236 and it will be delivered within
48-72 hours.
Satellite Communication:
PTCL has Intelsat Standard Earth Stations near Karachi and Islamabad. These
installations provide the diversity for International voice connectivity and also work as
Hub for domestic satellite users. There are four Intelsat Standard B Earth Stations at
Islamabad, Gilgit, Skardu and Gwadar.
CHAPTER NO 3
STRUCTURE OF PTCL
The head of Pakistan Telecommunication Company Limited is called "President". Then come the
SEVPs (Senior Executive Vice Presidents), i.e. SEVP (Finance), SEVP (Operations),
SEVP(Technical), and SEVP (Human Resource Management), SEVP (Marketing & Business
Development).Then there is a chain of Executive Vice Presidents (EVPs) like EVP (Finance
Central), EVP (Marketing), EVP (HR Central), EVP (Accounts), EVP (Operation), EVP
(Information Technology, Training & Research), and EVP (Revenue). All these are appointed at
Pakistan Telecommunication Company, Headquarters at G-8/4, Islamabad. Apart from these
EVP, there are also EVP (Operation), EVP (HR) etc who are heading the other regions of PTCL
in major cities country wide. Then there are Chief Engineers and General Managers at H/Qs who
report to their relevant EVP. Then there are Senior Managers, Deputy Directors, Assistant
Directors, Account Officers, Assistant Account Officers, Financial Analysts, Marketing
Managers, Computer Programmers, and IT Specialists etc.
There are also Regional Heads (General Managers) to head PTCL Regions then come the Senior
Managers (Operations), Senior Engineers (Operations), Engineers to look after the telecom
system of Regions. There are also Senior Managers Finance, Account Officers and Accountants
to Handle Regional account and billing matters. Manager HR & his staff are responsible to take
care of Personnel affairs at Regional Level.
All the staff is recruited by the HR Department headed by SEVP HR. The HR experts are
responsible for hiring & to further streamline its recruitment process.
3.1.1 Main Offices
The Head Office of Pakistan Telecommunication Company Limited is situated in
Sector G-8/4, Islamabad, which is headed by the "President". Besides, it has Regional
Headquarters like:
Islamabad Telecom Region,
Rawalpindi Telecom Region,
Hazara Telecom Region Abottabad,
Northern Telecom Region-I Peshawar,
Lahore Telecom Region (South),
Lahore Telecom Region (North),
Multan Telecom Region,
Faisalabad Telecom Region
Southern Telecom Region-I Hyderabad
Southern Telecom Region-II Karachi
Southern Telecom Region-V Sukkur
Western Telecom Region Quetta.
Switching network Central region Lahore.
G.M (A/N(D&M))
Internship Department
Ass: B.M
Assistant Clerks
R.O
CPE installers E.S develop E.S (Switch)
E.S (Bus)
U.D.C, L.D.C, Stenos etc.
T.O, Tech:, Wire man etc
Note: In Bannu there is no GM so in the above structure I have scaled from SM, till CPE
installers. I did my internship in DSL department so I am mentioned the names of only
concerned designations and the department structure is highlighted in the chart above.
Senior Manager(SM) Esa Khan (DIK)
Manager (MM&BB) Yaseen Khan3
Assistant Manager(AM) Tariq Ayaz
CPE Installers Fahad Burhan, Irfan khan, Dawar
3
Email: Yasin.khan@ptcl.net.pk
Internship Report on Pakistan Telecommunication Company Limited
Department: Multimedia & Broadband 27
Section 1 Chapter No. 3
Structure of PTCL
With these different switching technologies PTCL is running its huge network and
providing different communication facilities to its customers.
Due to the absence of a NOC, PTCL currently faces serious operational challenges:
Since there is no centralized network management, fault resolution is ad hoc and
inefficient, service restoration takes a long time
There is no mechanism for root cause analysis
Through the NOC PTCL have been able to address these issues with:
A complete convergence of entire Network on a single platform
Proactive identification and resolution of faults through:
Real-time Network Monitoring & status visibility.
PTCL have been able to increase network availability through:
Enhanced Quality of Service and centralized performance statistics and
reporting mechanism.
Internship Report on Pakistan Telecommunication Company Limited
Department: Multimedia & Broadband 29
Section 1 Chapter No. 3
Structure of PTCL
Modifications of SOPs
Fig. Employees Monitoring the Network
for:
DSL, IPTV, Triple Play provisioning and complaint handling.
BNCC has been integrated for resolution of complaints reported by the
customers.
NOC is used for provisioning of SLA support for all domains.
Management of DXX corporate customers and outsourced Data Centers.
Further, Performance management statistics are being used to conduct a trend analysis
and reengineer the network.
Civil Works
NOC in PTCL
The main NOC is located in the CDDT Building, Islamabad. There are 3 regional NOCs
in Lahore, RWP and Karachi respectively. Disaster Recovery shall be done in Karachi.
When the system detects a fiber cut a siren goes off, cable cut blinks on the screen and
hundreds of critical alarms pop up on the screen, the correlation rule kicks in and the
alarms are associated and consolidated into a single root cause alarm.
A TT is automatically generated
identifying the affected cable section
between two NEs.
An automated notification is
dispatched to the responsible
coordinator via time stamped SMS and
EMAIL. The coordinator then issues a
work order for fault resolution. IOf the
fault is not resolved, verified and closed
within a stipulated time frame, the
escalation process is triggered and Fig. Employees at work on NOC
senior management is notified with an
SMS and email for apporpriate action.
Complete visibility of the network, intelligent root cause analysis and defined SOPs for
work order dispatching and escalation are the core tools that shall allow the NOC to
provide a robust network making PTCL a landmark of excellence in the world of
telecom.
CHPATER NO 5.............................................................................................................26
SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT..................26
CHAPTER NO 6.............................................................................................................34
DUTIES PERFORMED DURING THE INTERNSHIP............................................34
Section 2 Chapter No. 4
Internship Department
CHAPTER NO 4
INTERNSHIP DEPARTMENT
SEVP
EVP
Internship Department
G.M (Functionality & Administration)
A.M
CPE installers
In bannu there is no GM so in the above structure I have scaled from SM, till CPE
installers and the SM report to two GMs i.e. Functional and Administrative. I did my
internship in DSL department so I am mentioned the names and designations of
employees of that department only, and the department structure is highlighted in the
chart above.
Senior Manager(SM) Esa Khan (DIK)
Manager (MMnBB) Yaseen Khan4
Assistant Manager(AM) Tariq Ayaz
CPE Installers Fahad Burhan, Irfan khan, Dawar
Optical Fiber
Primary Cable
Demarcation Pole
Customer
Cabinet
Outside Plant
4
Email: yasin.khan@ptcl.net.pk
Internship Report on Pakistan Telecommunication Company Limited
Department: Multimedia & Broadband 34
Section 2 Chapter No. 4
Internship Department
4.3.1 Working
Server
The servers located at different places in Pakistan gets data from the Internet. They are connected
to the whole world and through them, the Pakistani Nation connect to the Internet.
The DSLAM provides one of the main differences between user service through ADSL and
through cable modems. Because cable-modem users generally share a network loop that runs
through a neighborhood, adding users means lowering performance in many instances. ADSL
provides a dedicated connection from each user back to the DSLAM, meaning that users won’t
see a performance decrease as new users are added – until the total number of users begins to
saturate the single, high-speed connection to the Internet. At that point an upgrade by the service
provide can provide additional performance for all the users connected to the DSLAM.
The wire coming from “MDF” and “Cable Chambers” is called as “Primary Wire”. The Primary
wire may contain 200 up to1200 pairs.
Internship Report on Pakistan Telecommunication Company Limited
Department: Multimedia & Broadband 35
Section 2 Chapter No. 4
Internship Department
Construction of MDF
MDF is actually a long steel rack which is accessible from both sides. On one side of the
steel rack Termination blocks are arranged horizontally and at the other side the
termination blocks are arranged vertically.
Cables coming from exchange (Switch room) are terminated at the horizontal blocks
whereas cables coming from external network are terminated at vertical blocks.
Inside Plant
MDF is actually the point where the Local Exchange ends, so the Local exchange and MDF are
the basically “Inside Plant”.
Outside Plant
All the cables, towers, poles, cabinets till the DP are referred as the “Outside Plant”.
Cabinet
It’s a metallic bar from which further connections to the subscribers are given.
The wire coming out of the cabinet to the DP is called as Secondary wire.
DP:
DP is abbreviation of “Demarcation Point”. One DP contains 10 connections or pairs of wires
coming from it, which go towards 10 subscribers. The wires which are coming out of DP are
called as “Drop Wires”. DP is located at the “Telephone Pole”.
CHPATER NO 5
SERVICES BY MULTIMEDIA AND BROADBAND DEPARTMENT
Multimedia and Broadband department of the PTCL offers some services, which are discussed
below:
PTCL is now the leader in consumer broadband in Pakistan, leading the country into 21st
century.
Experience the Internet at its fastest with high-speed access from Broadband Pakistan,
simultaneously, enjoy Voice service over the same telephone line without any extra cabling
connections! Broadband Pakistan offers DSL service with unmatched reliability, affordability
and connectivity.
Features
Cost effective Always On Internet access
High speed data download
Unlimited download
Free Modem
Free Installation
Convenient ordering on phone and web
No upfront charges
Where every PTCL Broadband Connection get a free Personalized e-mail ID for life and
enjoy the most reliable, spam free service.
Highlights:
PTCL broadband customers will get a free for life personalized e-mail account with
50mb of space.
Broadband keeps you connected to high speed internet all the time.
Economical packages for students
Special packages for corporate and individuals
Access to free movies, music, classical Pakistan plays, famous cricket matches,
educational and religious contents exclusively for PTCL broadband customers.
PTCL achieving the important milestone of taking broadband into over 167
cities/towns across Pakistan
Now PTCL offers Pakistan's First Entertainment Portal completely free for its DSL
Customers. Experience true broadband entertainment, listen or download melodies, songs,
watch classic movies, Cricket Matches, PTV Plays, Online learning, Gaming, listen to
religious Naats and lots of fun.
Now your DSL connection is much more than just speed, it is entertainment and fun!
5.1.2 Smart TV
(Pakistan Telecommunication Company Limited, p.
http://www.ptcl.com.pk/aboutusc.php?NID=145)
Launched for the first time in Pakistan using the flexible Internet Protocol (IP) technology,
PTCL’s Smart TV is service which allows customer to be more interactive and more in control
with their TV service as compared to conventional TV broadcast or cable TV. Smart TV
delivers television programs to households via broadband connection and requires a
subscription, a set-top box, and offers key advantages over existing cable TV. You will now be
able to:
Parental Control
This feature enables parents to restrict certain channels which are not suitable for
juvenile viewing. Restriction is enabled by assigning a password to particular
channel(s) thus empowering parents to control the content their children can watch.
Experience the evolution of the broadband revolution with PTCL Evo - the ultimate solution
for high speed internet access on the move. Just plug and play or work at home, in the office or
anywhere in between. There’s no end to your imagination nor to what you can do with Evo.
Superior 3G experience.
Broadband Internet in your pocket
Unlimited downloads!
EV-DO Roaming in Karachi, Lahore & Islamabad/Rawalpindi - Nationwide Roaming
through automatic switch over to 1 X in non EVDO Coverage areas.
Average download speeds from 300 kbps to 500 kbps!
Access rich media applications like live video streaming, web casts, online games and
a host of other applications.
USB Interface - Compatible with Desktops & Laptops.
Plug & Play - Instant Connectivity
Features
Enhanced 3G network technology for faster downloads and browsing.
Mobility/ Portability: Internet on the go - whenever and wherever
High speed internet experience: Supports entertainment services such as music, video
streaming, images/ videos/ files sharing etc.
Simplicity: Faster deployment, easy to move
Provides superior Value and Quality of service through Reliable, Secure, High-
availability network
Supported OS: Windows 2000 / XP / Vista/Mac OS.
Benefits
Never Before Speed:
With PTCL Evo Wireless Broadband’s 3G network technology you now have access to
internet at super fast speeds using the new USB Modem & PCMICA card.
Internet on the Go:
You now have the convenience of being able to access PTCL Evo Wireless Broadband
from wherever you are.
Unlimited Downloads:
With Evo Wireless Broadband you get Unlimited Downloads! There is no limit to the
amount of data you can download or upload. Since there is no limit to your imagination
so why should there be any limit to what you can do with Evo!
Hassel free/Wireless:
With Evo sleek and stylish devices, you are now completely free from wires.
USB Interface:
With the USB port interface you can now simply plug the USB Modem device into either
a Laptop or your Desktop PC and get ready to access high-speed internet connectivity.
Multifunctional Device:
The device also supports your Laptop / Desktop PC earphone and microphone. By
inserting a Vfone RUIM you can use your Evo device to make/receive voice calls or
send/receive SMS.
To promote and introduce this valuable service, PTCL teams have conducted free distribution
of Easy Learning Cards to Educational Institutes, to corporate clients, Broadband and Vfone
customers. EasyLearning will not only fulfill the Corporate Social Responsibility for PTCL but
will literally promote other services and products of PTCL like Broadband, Vfone etc.
CHAPTER NO 6
DUTIES PERFORMED DURING THE INTERNSHIP
6.1.1.3 Forms
The following one or two forms are used (2nd form for student package if required) for the
collecting of order.
___________________________________________________
This certificate is issued to him/her for the PTCL DSL connection “Student Package”
father /guardian.
_________________________ _________________________
Father/Guardian’s Signature Principal/Head of Institute
(Full Name & NIC No) (Seal and Signature)
The Following Screen Shots of the Computer Software which were used
Fi
g: Computer Software Screen 3
6.2.1 Installation:
I performed Installation for the customers who placed orders the day before. I used to take the
Modem issued, write down the username and password of the customer, and prepared to do the
installation. There are different methods to do the installation for different modems, but I
mention here only one modem’s setting.
Front Panel:
Rear Panel:
Internship Report on Pakistan Telecommunication Company Limited
Department: Multimedia & Broadband 53
Section 2 Chapter No. 6
Duties Performed During The Internship
I used to connect the modem according to the above diagram. The above diagram shows the
STB and Hub connections too, whereas, I used to connect only the single PC. After this, I
used to do the configuration for the first time, in order to make it able for the single PC to
connect to the World Wide Web. Below is mentioned the configuration instruction of the
HG510 Modem.
Step 1: Connecting to the Splitter, Power Connection & LAN cable.
1. Line hole connects to PTCL wire or Wall phone Jack (RJ-11 Jack).
2. Modem hole connects to the DSL jack of the ADSL CPE (Customer Premises
Equipment).
3. Phone hole connects to a telephone set.
4. Connect the Power Adapter to the AC power plug and attach the connector of
adapter to the CPE and switch it on.
5. Attach one end of LAN wire (RJ-45) to the LAN interface of CPE and the other
end to the LAN wire to the LAN interface of computer’s LAN card.
6. Link Indicator lights will lit up and show the connectivity. ADSL light will start
blinking and soon will be static as a sign of connectivity with our system, if the
line is properly jumpered in PTCL premises with the DSLAM (Digital Subscriber
Line Access Multiplexer).Joint less and direct cable line from the nearest PTCL
pole or cabinet must be connecting to your splitter and then all the phone
extensions must be taken from the phone hole of splitter. The Drop wire distance
from PTCL pole or Cabinet must not be ideally more than 50 meters.(Twisted
pair wire can be longer)
Step 2: ADSL Configuration in CPE and Computer
1. Go to Start Menu < Control Panel < Network and Internet Connections < Network
Connections. Check that the Local Area Connection is enabled. Right click local
Area network and click properties. Following window will be shown.
IP Address: 192.168.1.3
Subnet Mask: 255.255.255.0
Gateway: 192.168.1.1
3. Now open Internet Explorer and write “192.168.1.1” in address bar and press enter.
There must not be any proxy setting in the internet Explorer.
A small pop up window will open as shown in the figure below and ask ”User Name”
and “Password” for opening the CPE’s interface.
Enter User Name: “admin” and Password: “admin” and press OK.
4.
Following page will be displayed after entering correct User name and Password:
5. Click the Device Info link on the left hand side tabs, more options will be shown. Click
Statistics and further more options will be shown, among them select ADSL.
6. Clicking ADSL will show the ADSL line parameters, Note the SNR Margin and Line
Attenuation. SNR must be higher than 08 dB and Line Attenuation must be less than 45
dB for establishing a stable DSL connection.
7. Select “Advanced Setup” from the left hand tabs and following window will be displayed
8. “Wide Area Network (WAN) Setup” window is shown displaying the list of default
connections. Check all of them except one and click remove button.
9.
Edit
10. Enter the values of VPI = 0 & VCI = 103 for copper (Note: For ONU use VPI=8 &
VCI=81) and check “Enable Quality of Service” and click Next as shown under.
Enter the Username = 051+telephone No. of subscriber e.g., (0512255678) and Password =
New Product No. as provided on External Construction Orders e.g., (1130000xxxx).
13. Uncheck the “Enable Firewall” checkbox and click Next as shown below.
14. “WAN Setup Summary” page is displayed showing the settings/configurations, click
Save button to save the configurations.
15. Click Save/Reboot, a message window is shown, click OK to save the changes.
16.
DSL
Router Reboot window is shown. Wait until the next window is shown displaying the
Device Info.
17. Go again to Internet Protocol (TCP/IP) Properties and Select Obtain an IP address
automatically and leave the DNS server addresses unchanged as shown in the picture
below and press Ok.
Open the Internet Explorer and start browsing the sites for successful configuration and DSL
connection establishment.
Symptom Solution
6.3 Marketing
I used to market the services offered by the Multimedia & Broadband Department in the
different areas of the Bannu. Mostly the areas were the parts of Main City of Bannu. There we
contacted the Jewelers at the top.
6.4 Advertising
We also did advertising for the service of MMnBB Department. The department provided us by
their pre-printed pamphlets and banners which we used to display in certain places of the Bannu
Region. These pamphlets were carried by us to the customer’s premises too whenever we have to
go to any for installations or trouble shootings, and left the pamphlets there in order to attract the
customer’s friends or relatives to it.
CHAPTER NO 8.............................................................................................................58
SWOT ANALYSIS.........................................................................................................58
CHAPTER NO 7
FINDINGS AND RECOMMENDATIONS
In this chapter, I am going to discuss the findings and my view of recommendations which I
faced and thought during the internship. These findings and recommendations will help the
organization to serve the customers in a more better way and will enhance their capabilities of
performing earning at the area of Bannu and they will get the high value then those upcoming
competitors of it.
7.1 Findings
Below are some of the observations which I did during my internship duration. I mention it here
for the purpose to enhance the capabilities of the organization of my Area if these are considered
by the managers. They will also have an edge on the upcoming competitors of them and will not
let them loose their potential customers.
7.2 Recommendations
Below are the recommendations which I found about the organization during my stay with them
for the purpose of internship. If these recommendations are acted upon, the organization will be
in a high profit then it is going now and high number of customers will be attracted to them.
1. There should be a proper flow of communication between top and low level mangers.
2. The employees should be sent for the national level training camps so that they can serve
the customers in a better way.
3. There should be appointed a well educated staff for the better growth of the organization.
4. Some setup for the 24/7 support should be made for the local peoples.
5. Some techniques should be developed by the top level managers to start proper co-
ordination among the different departments.
6. There should be a proper procedure of installing new connections to the new customers
of Broadband. Like Line testing, etc.
7. There should be some allowance for the internees for the assigned work so that the
organization and the internees both get benefits.
CHAPTER NO 8
SWOT ANALYSIS
8.1 Strengths
1. Best services in the Nation.
2. Personal Network Nationwide.
3. Low Rates.
8.2 Weaknesses
1. No proper maintenance of the installing connections.
2. More Cable Breaks.
3. Un educated Staff.
4. Un trained Staff.
8.3 Opportunities
1. Large Market
2. No Competitors (local)
3. Fresh graduates from the local University to hire so they will give the organization more
efficiency as the locals are more patriots.
8.4 Threats
1. Potential customers are loosed due to no proper installation procedures of new
connections.
2. Upcoming competitors.
4 Untrained Staff.
ST Use strengths to avoid
Strategies threats
WT Minimize weaknesses
Strategies and avoid threats
BIBLIOGRAPHY