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ALL EVENT RENTAL & DESIGN


Terms, Policy and Guidelines for all Customers

ALL EVENT RENTAL AND DESIGN (a/k/a AER) TERMS & CONDITIONS:
1. TITLE AND OWNERSHIP: Title to the rented property is and at all times, shall remain in AERs
name. Only the parties hereto and those persons whose names are listed on the reverse side, are
authorized to use the property. Customer will not permit the property to be used by any other person or at
any address other than the address designated on the reverse side without the expressed consent of AER.
2. INSPECTION: Customer acknowledges customers responsibility to inspect the equipment prior to
its use and notify AER of any defects.
3. REPLACEMENT OF MALFUNCTIONING EQUIPMENT: If the equipment becomes unsafe or
in disrepair for any reason, customer agrees to discontinue its use and to notify AER. AER will repair or
replace the equipment with similar equipment in good working order if available, and if the defect is the
result of normal use. AER is not responsible for any incidental or consequential damages caused by
delays or otherwise, and customer hereby waives any right or entitlement thereto.
4. NO WARRANTY is given against evident or hidden defects in material, workmanship or capacity.
AER is not the manufacturer of said property, nor the agent thereof. Any and all chairs are capable of
supporting ONLY 250 pounds. AER is not responsible for any damage, injury, harm, or death resulting
from equipment malfunction.
5. HOLD HARMLESS AGREEMENT: Customer shall defend, indemnify and hold harmless, AER
and its employees, agents and subsidiaries, from and against all claims, liabilities, losses and damages to
property or bodily injury (including death) or otherwise, and expenses of every character whatsoever,
resulting from the actions negligent or otherwise, of customer, customers employees and agents of
customer or customers subcontractor. The indemnities included in this exhibit shall include reasonable
attorney fees paid by AER in defending suit and actions involving liability covered by the indemnification
provision in the paragraph.
6. TIME OF RETURN: Customers right of possession terminates on the expiration of the rental
period. Any extension must at AERs election and be mutually agreed upon in writing. Upon expiration
of rental period, if equipment contracted to be returned via Customer has not been returned to AERs
possession, AER retains the right to enter the premises of the customer at any time to repossess the
equipment and such action will enforce extra charges. The customer waives any rights of action by AER
by reason of such taking or entry. The customer agrees to reimburse AER for all attorney fees, court costs
and expenses incurred by AER to enforce collection or preserve or enforce rights under this contract. This
contract is governed by the laws of the State of Florida.

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7. RETURN OF EQUIPMENT, DAMAGE, THEFT & LOSS: All customers that submit a rental
order request, will be asked for their credit card information for on file purposes in the event that any
rental items are damaged or missing upon pickup by AER staff or return of rentals by customer. AER is
authorized to charge customers credit card should such damages or missing rentals occur. At the
termination of this Agreement, customer shall return all the equipment to AERs premises during AERs
regular business hours, in the condition and repair as when delivered to customer, subject only to
reasonable wear and tear.
If AER has agreed to deliver the equipment to customer, or to pick up the equipment from customer, the
customer shall be responsible for all losses or damage to the equipment from time of delivery to the
customer and until picked up by AER.
8. INCLEMENT WEATHER AND ASSOCIATED RISKS: AER shall at all times, have the right to
remove equipment from outdoor premises in the event of inclement weather that threatens the future
performance of said equipment. In the event customer requests equipment not be removed against AERs
judgment, AER may agree to leave equipment on premises in such circumstances ONLY FOLLOWING
written agreement that customer assumes all replacement costs at time of rental for ruined equipment.
AER, at all times, retains the right to make the ultimate decision in regards to threat to equipment.
Customer assumes all weather-related risks involved in holding an outdoor event. AER will endeavor to
minimize said risk, however, should the equipment become unusable due to high wind, rain, flooding,
extreme cold or heat, or any other factor beyond AERs control, customer shall still be liable for payment
in full of all charges. When severe threatening weather conditions occur, AER retains the right to
evacuate any and all equipment and remove them if necessary. Should AER exercise this right, customer
shall be liable for a prorated shared of AERs charges for the rental based on the number of days/hours
contracted versus the number actually used; rounded up. In no event, however, will the charge be less
than 50% of the total rental fee. If AER deems the weather conditions are too severe to safely erect
customers equipment(s), customer is not responsible for the payment of AERs related costs, if any.
9. PERMITS AND LICENSES: Customer shall, at its own expense, and prior to the installation of the
equipment, provide all necessary permits, licenses and other consents.
10. DELIVERY/PICK UP: Customer agrees that delivery and set-up are two separate entities. In the
event of delivery, equipment will be delivered at the closest point the equipment is considered safe by
AER representative. In the event of set-up, this service must be arranged prior to delivery date with
separate charges applied. If no arrangements are made and this service is desired on delivery, AERs
driver must call for authorization first, and if time permits, we will try to accommodate you after quoting
the extra charge for last minute changes/services. On pick up where no prior arrangements have been
made and table and chairs are not knocked down and assembled in one sheltered area, a knockdown fee
will result.
11. CLEANING: China, glassware, and flatware must be returned rinsed and repacked properly in boxes
provided. or additional charges will be assessed. Special cleaning deposits will be charged on BBQ/Grills
and cooking equipment.

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12. LINENS: Any obvious non-repairable damage such as mildew, burns, tears, heating element residue,
or candle wax will incur full replacement cost at time of return. DO NOT ROLL UP OR BAG ANY WET
LINENS FOR MILDEW WILL RESULT.
13. PREPARATION OF SITE: Customer agrees to have the site upon which the equipment is to be
erected, free and clear of all obstacles, natural and manmade, prior to the arrival of AERs work crew.
Customer further agrees to have all tents cleared for removal prior to our arrival. If customer fails to do
so, then customer shall pay all costs involved for any delay, additional rental and all costs including
collection and legal expense.
14. TENT RENTALS: A 25% down (NON-REFUNDABLE) deposit of the tent cost (to reserve tent) is
required for all tent rentals. Customer has the option to decline having a tent within three (3) days prior to
the customers DELIVERY DATE and is to notify AER (in writing), of declining tent. If the customer
chooses not to secure tent, the customer does not receive his/her deposit back. However, if the customer
decides to keep the tent, customer is obligated to pay the remaining balance of the tent due (less the 25%
deposit) already made by the customer, within three (3) days of the customers delivery date.
All tents are subject to stretching and retracting of up to 5% of listed sizes and although all tents have
been impregnated with waterproofing compound, no tents are guaranteed to be absolutely waterproof, and
are to be considered temporary shade structures. Customer agrees not to do any type of cooking under or
within a reasonable distance of the tent. Customer assumes full responsibility and costs incurred for
damage and/or cleaning expense to tent tops, accessories and equipment due to cooking processes under
or near tents.
15. ELECTRIC POWER: Customer agrees to furnish AER access to, and the right to use customers
electrical connections for the installation and operation of the rented equipment.
16. UNDERGROUND FACILITIES: Customer agrees to have all underground facilities in the vicinity
of the equipment installation, clearly marked prior to the arrival of AERs work crews. Customer assumes
full responsibility for damage to all underground facilities. To identify underground facilities, customer
must call Sunshine State at 1-800-432-4770 one week prior to installation.
17. FACSIMILE COPIES: AER and Customer agree that a facsimile copy of this Agreement or any
amendment thereto, must be in writing and signed by both AER and Customer, and shall be treated as the
original. Customer agrees there are no collateral, oral or other Agreements outstanding.
18. CUSTOMER CHANGE ORDERS: If customer decides to DELETE or ADD any rental items
within seven (7) days prior to customers DELIVERY DATE, there will be a $25.00 charge PER LINE
ITEM to the customers existing order.
If the customer requests any added or deleted changes within seventy-two (72) hours prior to their
DELIVERY DATE, changes will not be granted and all monies put down on the customers order
towards their event, will be forfeited.
19. CANCELLATION POLICY: In the event that any cancellation is made by a customer whether an
entire reservation or a single item, the client agrees to the following timeline and associated charges:

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- A full refund will be granted to customer if customer cancels his/her order thirty-one (31) days
prior to DELIVERY DATE (less any out-of-pocket expenses - for example: site visits);
- Within 30 to 14 days in advance of customers delivery date, customer is obligated to pay 25% of
their full balance due;
- If Customer decides to cancel their order within 14 days to 72 hrs. prior to customers
DELIVERY DATE, customer is obligated to pay 50% of their full balance due.
- If customer decides to cancel his/her event within 72 hrs. to 0 days of customers DELIVERY
DATE, the customer is responsible for payment of balance in full.
20. SCHEDULED PREVIEWS: If customer is scheduled for a preview of rentals and customer does
not show up for preview, AER is not held liable for any miscommunications or errors on customers part.
21. SHOWROOM / WAREHOUSE PICKUPS: If customer is scheduled to pick up rentals at our
showroom or warehouse address and fails to show up without giving written or email notice within seven
(7) days of customers pick up date, the customer is still liable for payment of their rentals. All customers
will be asked for their credit card information for AER to save on file in the event the customer fails to
pick up scheduled rentals on pick up date, and AER will be authorized to bill customers credit card (for
cost of rentals not picked up).
22. CHAIR RESTACKING FEE (FOR DROP OFFS ONLY): All rental items dropped off to
customers and/or event venues, are to be restacked and replaced the way they were delivered. If such
chairs and or rental items (tables, dishware, flateware, etc.) are not restacked or replaced the way they
were delivered when AER staff comes to pick up chairs and rentals, AER will bill customer a restacking
fee.
23. REFUND POLICY: Any refunds owed to customer(s) will be performed within thirty (30) days.
24. MATHMATICAL ERROR CLAUSE: Each item clients are billed for and responsible for payment
of will be listed on a summary statement, invoice or proposal. All mathematics listed on these documents
that effects total due will be reviewed before the event and any errors in the end calculation will be
corrected at that time. The payments due will be reflected at this time and any mathematical errors in any
summary statements, invoices or proposals are not the responsibility of All Event Rental. Customer must
be liable for full payment as reflected on the final invoice due.

*Please note, all customers who do business and approve orders associated with All Event Rental &
Design agree to these terms.