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Ways to complaint

If we want to complaint, we can use this sentences :

I’ve got a problem with my...
There’s something wrong with my...

Or you can say for example :

You’re late! I’ve been waiting for an hour!
This library book was due back yesterday
Excuse me, but your car is blocking my driveway
I think you’ve given me the wrong chance

The advantage to complaint by face to face
Making a complaint face to face is the most simple and direct way of addressing a problem
and if approached in the correct manner then it is also the most successful.
1. The First Response
If it’s appropriate, then complaining in person should be the first step in resolving a
dispute. There is no use sitting down to carefully compose a brilliant letter and waiting on
tenterhooks for a response, if the complaint can be sorted out then and there.
2. Direct Action
With a telephone call it is easier for someone to shirk their responsibilities; they
might forward the call on to another department or promise a call back. It is also easier to
be curt and even rude to a caller they can’t see.
A letter or an email is even less direct and confrontational and allows the addressee
the opportunity of responding with the standard template letter brush off.
But if somebody complains face to face they are much harder to ignore, and demand
to be treated like a fellow human being. And unlike with telephone or letter, it is harder to
brush them off until they are satisfied with the response.
3. Planning the Attack
Although the idea of complaining face to face might seem to be the spontaneous
quick resolution method, for the most successful results it is wise to first plan out the
attack carefully before approaching a member of staff.
The consumer should be clear in their head what they are unhappy about and how
they want the problem resolved. How has the problem inconvenienced them, do they want
compensation or an apology?
It is always useful to support the claim by preparing any relevant details such as
names of involved parties, times and dates of when the event occurred as well as any
evidence that might be appropriate, such as receipts or letters.

polite and composed. Instead of grabbing the first person wearing a company uniform. 4. Tamura is in a restaurant in Australia. largely because they are either made to lower level employees with restricted authority or they are too complex to be sorted out on the spot. The Right Person to Speak to Complaining can be a trying and mentally draining process so it is no use wasting time explaining the ins and outs of a complaint to someone who has neither the authority or experience to deal with it. Example of Face to face Complaint Conversation Mr. If the facts are set out clearly and in a logical order the person being spoken to will be able to identify the problem and next course of action more efficiently. it either must be referred to a higher member of staff or needs to be followed up with a formal complaint letter. 5. Limited Effect The effects of complaining in person are nevertheless limited. Although sales assistants or customer service staff usually have the power to deal with common complaints swiftly. The person being addressed will likely not have been personally responsible after all. When explaining the complaint it is important to keep it brief and to the point. it is sensible to find a senior looking member of staff and explain that one has a complaint and ask who would be the best person to speak to about it.A particularly well-prepared complainer will have researched their consumer rights before presenting their complaint. such as item replacements or refunds. Under no circumstances should the complainer resort to raising their voice or showing any other signs of threatening behaviour. as soon as the problem warrants serious investigation and compensation. Tamura : come Excuse me. 6. The complainer should always try to stay calm. Never Resort to Anger A problem can be very frustrating but getting angry will only make matters worse. Not only will this help convey the complaint clearly and effectively but it should also invite a more receptive response. By referencing such legal rights the employee will be aware that they are taking the claim very seriously. but it still hasn’t come. I’ve been waiting for over 30 minutes and my meal still hasn’t . He ordered his meal over 30 minutes ago.

Yes. Is there anything else ? Tamura : I think no. (After a moment) Waiter : Here you are. Here’s your steak and salad Tamura : Thank you. a new knife and fork. This knife is a little dirty. but I’ve got problem with my knife. Thanks for your quick response. .Waiter : What did you order ? Tamura : Steak and salad Waiter : Just one moment. I’ll go and see what delay is Tamura : Thank you (After a few minutes) Waiter : Sorry to keep you waiting. of course. Sorry. Could you bring me another one ? Waiter : I’m very sorry.

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