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OFCHILDREN  LIVEDINJOBLESSHOUSEHOLDSINAlGUREINCONCEIVABLEINTHES 
OFPEOPLEOFWORKINGAGEWERERELIANTONSOCIALSECURITYPAYMENTSINCOMPARED
WITHIN
4HENUMBEROFHOMELESSPEOPLEINTHE#ENSUSWASESTIMATEDAT 
(OUSINGCOSTSARECONSUMINGINCREASINGPROPORTIONSOFHOUSEHOLDINCOMESANDAFFORDABLE
HOUSINGISBECOMINGIMPOSSIBLETOlND

&ORUPTODATEQUARTERLYPOVERTYlGURES ANDTODOWNLOADQUARTERLYPOVERTYLINES VISITTHEWEBSITE
FORTHE-ELBOURNE)NSTITUTEOF!PPLIED%CONOMICAND3OCIAL2ESEARCH -ELBOURNE5NIVERSITYn
WWWECOMUNIMELBEDUAUIAESRWWWMIESIPOVERTYHTML&OR!#/33SMOSTRECENTWORKON
POVERTYCHECKTHE!#/33WEBSITEATWWWACOSSORGAU
4HE!#/33PUBLICATION@)MPACTCONTAINSREGULARPOVERTYUPDATESANDPOVERTYLINEANALYSIS&OR
THOSEINTERESTEDINKEEPINGUPWITHACADEMICRESEARCHONPOVERTYANDSOCIALISSUESTHE
!USTRALIAN*OURNALOF3OCIAL)SSUESALSOAVAILABLETHROUGH!#/33 ISAVALUABLERESOURCE
)TISEXTREMELYDIFlCULTTOBREAKTHEPOVERTYCYCLE4HEINEQUITYINSOCIETYMAKESITHARDFORTHOSE
CHILDRENBROUGHTUPINPOVERTYTOHAVETHEOPPORTUNITYFORADEQUATEEDUCATIONANDLIFERESOURCES
TOBREAKOUTOFTHECYCLEANDEARNANADEQUATEINCOMEASANADULT
/FTENPEOPLEWHOAREFROMADIFFERENTBACKGROUNDANDCIRCUMSTANCESEXPERIENCEADDITIONAL
DISADVANTAGEANDSOCIALEXCLUSION)FYOUAREAN)NDIGENOUS!USTRALIAN SOMEONEFROMACULTURALLY
ANDLINGUISTICALLYDIVERSEBACKGROUND#!,$ FROMAWORKINGCLASSBACKGROUND HAVEADISABILITY
ORLIVEINARURALORREGIONALAREAYOUHAVEANINCREASEDCHANCEOFLIVINGINPOVERTY
4HEGROUPSMOSTLIKELYTOBEINPOVERTYIN!USTRALIATODAYINCLUDE
N

)NDIGENOUS!USTRALIANSnREmECTEDBYHIGHLEVELSOFJOBLESSNESS LOWLEVELSOFFORMAL
EDUCATION POORHEALTH INADEQUATEHOUSING THEEXPERIENCEOFDISPOSSESSIONANDRACISM
ANDTHETENUOUSNATUREOFTHESOCIALSECURITYSAFETYNET

&OOTNOTES-ACKAND,ANSLEY 24OWNSEND 33EN 

0ART'ENERAL)NFORMATION

N 

N

N

N

N

5NEMPLOYEDPEOPLEANDTHEIRFAMILIESnHOUSEHOLDSWHERENOONEISEMPLOYEDMAKEUP
OFPEOPLEININCOMEPOVERTY
3OLEPARENTFAMILIESnTHEREARESTILLOVERONEINlVE SOLEPARENTFAMILIESLIVINGIN
INCOMEPOVERTY
9OUNGPEOPLEINLOWINCOMEHOUSEHOLDSFACEAMUCHHIGHERRISKOFPOVERTYTHANMIDDLEAGED
OROLDERPEOPLEBECAUSEOFHIGHYOUTHUNEMPLOYMENTANDLOWSOCIALSECURITYPAYMENTS
0EOPLEWITHDISABILITIES CARERSANDOTHERSOFWORKFORCEAGEWHOSEMAINSOURCEOFINCOMEIS
SOCIALSECURITYPAYMENTSARECONSISTENTLYFOUNDTOBEATGREATERRISKOFPOVERTY

,ABOURMARKETANDSOCIALINSTITUTIONSCANLARGELYEXPLAINTHEEXTENTOFPOVERTYIN!USTRALIA-ANY
PEOPLEHAVEBEENLEFTBEHINDANDEXCLUDEDFROMSECUREFULLTIMEEMPLOYMENTDUETOTHECHANGING
NATUREOFTHELABOURMARKETANDITSFAILURETOGROWENOUGHSECUREFULLTIMEJOBSOVERRECENTYEARS
!HIGHERINCIDENCEOFLIMITEDEDUCATION WORKEXPERIENCEANDDISABILITIESINTHEWORKINGAGE
POPULATION ALSOPROVIDESPARTOFTHEEXPLANATIONANDTHESEFACTORSARECOMBININGTOPOLARISE
COMMUNITIES/THERMAINCAUSESOFPOVERTYAREILLHEALTHANDDISABILITY POORACCESSTOSERVICES
ANDORLIVINGINDISADVANTAGEDCOMMUNITIESANDLOCALITIES

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

%DUCATION
0EOPLEWHOHAVENOTCOMPLETEDSECONDARYSCHOOLHAVEANUNEMPLOYMENTRATEOF
COMPAREDWITHOFPEOPLEWITHA"ACHELORDEGREE/NAVERAGE COMPLETINGYEARRAISES
PEOPLESINCOMESBYAROUNDANDTERTIARYQUALIlCATIONSBOOSTEARNINGSBY

(OUSING
(OUSINGPLAYSACRUCIALROLEINDETERMININGWHETHERORNOTPEOPLELIVEINPOVERTYANDTHEIRABILITYTO
PARTICIPATEINEMPLOYMENT EDUCATIONANDTRAININGANDTOMAINTAINGOODHEALTHANDWELLBEING4HE
DECREASINGAMOUNTOFWELLLOCATED AFFORDABLEHOUSINGTOBUYORRENTTHATISAVAILABLEFORPEOPLE
ONLOWINCOMESISASIGNIlCANTCAUSEFORCONCERN4HEDECLINEOFSOCIALHOUSINGIEPUBLICAND
COMMUNITYHOUSING ISPUSHINGPEOPLEINTOTHEPRIVATERENTALMARKET WHERERENTSHAVE
SKYROCKETEDINRECENTYEARS ANDOFTENINLOCATIONSWHERETHEREISHIGHUNEMPLOYMENT#URRENTLY
ALMOST LOWINCOME!USTRALIANSINTHEPRIVATERENTALMARKETAREPAYINGMORETHANOF
THEIRINCOMEINRENT4HISINCLUDESOLDERPEOPLEONAPENSION PEOPLEWITHADISABILITY SOLE
PARENTS UNEMPLOYEDPEOPLEANDTHEIRFAMILIES

5NEMPLOYMENT
*OBLESSNESSISAMAJORUNDERLYINGCAUSEOFPOVERTYANDTHELENGTHOFTIMEPEOPLEAREUNEMPLOYED
DIRECTLYCORRELATESWITHTHEIRLIKELIHOODOFLIVINGINPOVERTY$OWNSIZINGOFPRIVATEANDPUBLIC
ENTERPRISES AREDUCTIONININTENSIVEEMPLOYMENTASSISTANCEANDREGIONALDECLINEHASCONTRIBUTED
TOAFAILURETOCONVERT!USTRALIASSOLIDECONOMICGROWTHTOSTRONG EVENLYDISTRIBUTED JOBSGROWTH
4HETOTALLEVELOFUNEMPLOYMENTINCLUDINGTHEHIDDENUNEMPLOYED WASESTIMATEDATAROUND
IN

5NDEREMPLOYMENT
!CCORDINGTOLATESTAVAILABLEDATA!USTRALIAHAS UNDEREMPLOYEDWORKERS4HATIS PEOPLE
WORKINGPARTTIMEWHOWANTTOWORKMOREHOURS!NINCREASEINTHENUMBEROFPEOPLEINWORKWHO
AREALSOLIVINGINPOVERTYISADEEPCONCERN2ECENTDATASHOWSTHATTHEREARENOW 
!USTRALIANSLIVINGIN@WORKINGPOORHOUSEHOLDS 

)NCOMESUPPORT
$ESPITESOMEPROGRESSOVERTHELASTYEARS MANYHOUSEHOLDSINCOMESUPPORTPAYMENTSARE
SIGNIlCANTLYLOWERTHAN!USTRALIANINCOMEPOVERTYBENCHMARKS4HEWORSTAFFECTEDBYPAYMENT
ANOMALIESARESINGLEUNEMPLOYEDPEOPLE YOUNGUNEMPLOYEDPEOPLEANDSTUDENTS

)MPACTSOFPOVERTY
0OVERTYTAKESMANYFORMS
N

!NINSUFlCIENTANDOFTENINADEQUATEDIET

N

)NADEQUATEACCOMMODATION

N

2ECURRINGILLNESSESANDINADEQUATEHEALTHANDDENTALCARE

N

.OTRANSPORT

N

N

N

N

0ERSONALORFAMILYSTRESS CONSTANTLYJUGGLINGlNANCESANDORBEINGINDEBT NOSPAREMONEY
TOCOVERUNEXPECTEDEXPENSES NEVERBEINGABLETOGETAHEAD
)SOLATION NOSCHOOLEXCURSIONSOREXTRAMATERIALS NOHOLIDAYS BEINGHOUSEBOUND LACKOF
LEISUREACTIVITIESBECAUSEPEOPLECANTAFFORDTOGOOUT
3OCIALPRESSURE MISSINGOUTONTHOSENORMALTHINGSTHATPEOPLEINOURSOCIETYDOANDTAKE
FORGRANTED
3OCIALEXCLUSION

-ANY!USTRALIANSHAVEONLYAFUZZYUNDERSTANDINGOFWHATPOVERTYMEANSINTHISCOUNTRY IN
CONTRASTTOTHESTARTLINGLYCLEARTELEVISIONIMAGESOFPOVERTYOVERSEAS-ANY!USTRALIANSARENOT
AWAREOFTHEDAILYDEPRIVATIONANDHARDSHIPEXPERIENCEDBYMORETHANTWOMILLION!USTRALIANS
CURRENTLYLIVINGINPOVERTY
!TTITUDESTOWARDSPOVERTYCANBECATEGORISEDINTWOWAYS 
4HEINDIVIDUALISTICAPPROACHWHEREINDIVIDUALSARESEENASBEINGPRIMARILYRESPONSIBLEFORTHEIR
SITUATION

h4HEYCOULDWORKIFTHEYWANTEDTOv

h0EOPLEAREONLYPOORBECAUSETHEYDONTKNOWHOWTOMANAGEMONEYPROPERLYv

h7ECOPEDDURINGTHE'REAT$EPRESSION YOUNGPEOPLETODAYGETITTOOEASYv

h4HEYPROBABLYSPENDALLTHEIRMONEYONDRUGSANDGROGv 

4HESTRUCTURALAPPROACHnTHEWAYSOCIETYISORGANISEDISPRIMARILYRESPONSIBLEFORPEOPLE
EXPERIENCINGPOVERTY DISCRIMINATIONORPOWERLESSNESS

h-OSTPEOPLEAREINPOVERTYBECAUSEOFCIRCUMSTANCESBEYONDTHEIRCONTROLv

h4HERICHAREGETTINGRICHER THEPOORGETTINGPOORERv

h4HEREARENOTENOUGHJOBSTOGOAROUNDv

4HEREAREAVARIETYOFFACTORS WHICHCONTRIBUTETOSOMEONELIVINGINPOVERTY ANDCHANGINGTHESE
ISOFTENNOTWITHINTHEPOWEROFTHEINDIVIDUAL/NTHEWHOLETHECAUSESOFPOVERTYARESTRUCTURAL
RATHERTHANRELATEDTOTHEBEHAVIOURORMOTIVESOFPOORPEOPLE4HISISNOTTOARGUETHAT
BEHAVIOURALCHANGEISNOTPARTOFTHESOLUTION"EHAVIOURANDMOTIVATIONGENERALLYFOLLOWFROMTHE
CIRCUMSTANCESINWHICHPOORPEOPLElNDTHEMSELVES RATHERTHANADRIVEROFTHEM

0ART'ENERAL)NFORMATION

!TTITUDESANDAPPROACHESTOPOVERTY 

N

N

N

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

N

N

,ACKOFEMPLOYMENTISONEOFTHEMAINCAUSESFORTHEINCREASEINPOVERTYIN!USTRALIA WITH
MOREANDMOREPEOPLEUNABLETOOBTAINFULLTIMEEMPLOYMENT-ANYPEOPLELIVINGINPOVERTY
SUCHAS)NDIGENOUS!USTRALIANSANDPEOPLEWITHADISABILITY FACEDISCRIMINATIONIN
EMPLOYMENT0ARTTIMEWORKCANNOTPROVIDEASUFlCIENTINCOME PARTICULARLYINAFAMILY
SITUATION&ORINCOMESUPPORTRECIPIENTSWHOWORKPARTTIMETHERECANBEALOSSOF
SUBSEQUENTCONCESSIONSAVAILABLETOLOWINCOMEFAMILIES
#LOSETOOFALL%2APPLICANTSAREONA#ENTRELINKPENSIONORALLOWANCE MANYSTRUGGLETO
SURVIVEONLOWERRATESOFPAYMENTEGDUETOABREACHPENALTY ORINSOMECASESWHENA
THIRDBREACHISAPPLIED THEYARETRYINGTOLIVEWITHOUTPAYMENTFORTWOMONTHS 
!LARGENUMBEROFPEOPLEWHOAREONLOWINCOMESDONOTHAVEACCESSTOADEQUATEAND
AFFORDABLEHOUSING0EOPLEONLOWINCOMESINTHEPRIVATERENTALMARKETAREOFTEN
DISCRIMINATEDAGAINSTINFAVOUROFPEOPLEWITHHIGHERINCOMES AND2ENT!SSISTANCEIS
INADEQUATETOASSISTWITHHOUSINGAFFORDABILITYPARTICULARLYINHIGHRENTAREASWHICHAREOFTEN
ALSOAREASOFHIGHEMPLOYMENTLOWUNEMPLOYMENT 
0EOPLEONLOWINCOMESHAVETOSPENDAGREATERPROPORTIONOFTHEIRINCOMESONESSENTIAL
SERVICESSUCHASGAS ELECTRICITY TELEPHONEANDWATER)NCREASESINENERGYCONSUMPTIONARE
PARTLYDUETOTHEIMPACTOFPRIVATISATIONANDPOORHOUSINGCONDITIONSEGLACKOFINSULATION
ANDOLDAPPLIANCESINCREASEENERGYBILLS
%XTENUATINGCIRCUMSTANCES4HESECOULDINCLUDEILLNESS HAVINGTORELOCATEEGREFUGEES
PERSONALCRISESORLARGEUNFORESEENEXPENSES

4HESEFACTORSAREMOSTLYOUTSIDETHECONTROLOFTHEINDIVIDUALANDITISIMPORTANTTOREALISETHAT
INDIVIDUALSlNDITEXTREMELYDIFlCULTTOESCAPEPOVERTYSOLELYTHROUGHTHEIROWNEFFORTS BECAUSEOF
LACKOFRESOURCESANDTHEBARRIERSTHEYFACE/FTENWHATISNEEDEDTOBREAKTHEPOVERTYCYCLEIS
FULLTIMEEMPLOYMENT ADDITIONALMONEYASSISTANCEFORHOUSING ORTOENABLEAPERSONTOACCESS
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CHANGEINTHEPERSONSLIFECIRCUMSTANCES
)NRELATIONTO%2WESHOULDREMEMBERTHATTHEREAREANUMBEROFBASICRIGHTS WHICHEVERYPERSON
INOURSOCIETYISENTITLEDTO%VERY!USTRALIANSHOULDHAVETHERIGHTTO
N

!NADEQUATEINCOMEORINCOMESECURITYTOCOVERBASICNEEDS

N

,IVEINSAFE SECURE AFFORDABLEHOUSING

N

,IVEAPHYSICALLYANDMENTALLYHEALTHYLIFE

N

$EVELOPINTELLECTUALCAPACITIESANDSKILLS

N

N

N

N

2AISECHILDRENINASAFEANDSECUREENVIRONMENTWITHSUPPORTFROMFAMILY FRIENDSANDTHE
COMMUNITY
0ARTICIPATEINTHECOMMUNITYFREEOFDISCRIMINATIONONTHEGROUNDSOFRACE SEX AGE DISABILITY
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7ORK

)TISESTIMATEDTHATAROUNDONEIN!USTRALIANFAMILIESLIVEINPOVERTYANDHAVEINSUFlCIENT
INCOMETOMEETTHEIRDAILYNEEDS!USTRALIAISASIGNATORYTOTHE5NITED.ATIONS)NTERNATIONAL
#OVENANTON%CONOMIC 3OCIALAND#ULTURAL2IGHTSYETWHILETHESEMAYBETHERIGHTSTOWHICHALL
!USTRALIANSAREENTITLEDTO ITISABUNDANTLYCLEARTHATMANYPEOPLEAREMISSINGOUTINOURSOCIETY
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7HOPROVIDES%2
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PROVIDE%2IN!USTRALIA4HEREAREANUMBEROFCATEGORIESOF%2 INCLUDING
N

#HARITABLE

N

3TATE4ERRITORY'OVERNMENT

N

,OCAL'OVERNMENT

N

)NDIGENOUS!USTRALIANS

N

#!,$

N

#OMMUNITYBASED

N

3ALVATION!RMY

N

3OCIETYOF3T6INCENTDE0AUL

N

!NGLICAN#HURCH

N

5NITING#HURCH

N

4HE3MITH&AMILY

#OMMUNITYBASEDPROVIDERS SOMETIMESSMALLERORGANISATIONS INCLUDE
N

#OMMUNITYAND.EIGHBOURHOOD#ENTRES

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#ITIZENS!DVICE"UREAUS

N

#OMMUNITY(EALTH#ENTRES

N

&AMILY2ESOURCE#ENTRES

N

9OUTH3ERVICES

N

%MERGENCY!CCOMMODATION#ENTRES

N

7OMENS2EFUGES

&UNDING
4HEMAJORSOURCESOFFUNDSFOR%2ARE 
$ONATIONSANDFUNDRAISINGBYCHURCHANDCHARITABLEORGANISATIONS4HESEFUNDSAREDISPERSED
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WELFAREPROVIDERSSUCHAS 

4YPESOF%2
4HEREARESEVENBASICWAYS%2ISPROVIDEDALTHOUGHNOTALLAGENCIESPROVIDETHEFULLLISTASBELOW 
N
N

N

CASHnUSUALLYINTHEFORMOFACHEQUEMADEOUTTOCASHANDCASHABLEATABANKCLOSETOTHEAGENCY
ACHEQUEORVOUCHERSMADEOUTTOTHECREDITORONBEHALFOFTHECLIENTFORRENTORAUTILITYBILL 
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FOODVOUCHERSnSOMETIMESWITHRESTRICTIONSSUCHASNOALCOHOLORCIGARETTES3UCH
RESTRICTIONSAREBASEDONAGENCYDECISIONS NOTONTHEADVICEOF&A#3

N

FOODINKIND

N

TRANSPORTASSISTANCE

N

MATERIALAIDEGCLOTHES HOUSEHOLDGOODSANDINFANTNEEDS

N

INFORMATIONANDREFERRAL DEBTNEGOTIATIONORADVOCACYSERVICES

&A#3PREFERSFUNDINGPROVIDEDTHROUGHTHE%20TOBEDISTRIBUTEDASCASHCHEQUEORFOODVOUCHERONLY
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!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

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PROVIDESAPROlLEOFPEOPLESEEKINGCRISISASSISTANCEANDPROVIDEDSOMEINFORMATIONABOUTTHE
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N

N
N 

OF%2APPLICANTSAREOFWORKFORCEAGE WITHTHESINGLELARGESTAGEGROUPBETWEENAND 
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N

9OUNGPEOPLEBETWEENANDYEARSOFAGEMAKEUPOF%2APPLICANTS

N

4HEVASTMAJORITYOF%2APPLICANTSMORETHAN AREBORNIN!USTRALIA

N 

OF%2APPLICANTSHAVESOUGHT%2BEFORE

N

N
N

N

N

N

N
N

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N

N

N

N

THEPRINCIPLESWHICHSHOULDBEAPPLIEDTOTHEALLOCATIONOFFUNDSTOINDIVIDUALAGENCIESWITHIN
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N

N

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

N

N

0ROTECTTHERIGHTSANDDIGNITYOFCLIENTS)TMUSTALWAYSBEACKNOWLEDGEDTHATCLIENTSHAVETHE
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!NOVERVIEWOFHOWYOURAGENCYWORKS
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#HECKLISTn0OLICIES0ROCEDURES
4YPEOFSERVICE
N
7HOTHEAGENCYSERVES EGISTHESERVICETARGETEDTOYOUNGPEOPLE FAMILIES OR)NDIGENOUS
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N

7HATASSISTANCEISPROVIDEDEGCHEQUE FOODVOUCHER 

N

!PPROXIMATEAMOUNTORDEGREEOFASSISTANCE

N

7HATSERVICEISOFFEREDINTHEABSENCEOFFUNDS VOUCHERSETC

N

(OWOFTENCANACLIENTRECEIVEAID

N

)FPROVISIONOFAIDISDEPENDENTONCLIENTATTENDINGCOUNSELLINGORANYOTHERCONDITIONS

N

0RIVACYANDCONlDENTIALITY

N

#LIENTGRIEVANCEPROCEDURES

N

$ATAANDREPORTINGREQUIREMENTSBYYOURORGANISATIONORFUNDINGPROVIDER 

N

!DVOCACYONBEHALFOFYOURCLIENT

N

5SEOFINTERPRETERS

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!SSESSMENTDELIVERYBYINTERVIEW FROMRECEPTION BYHOMEVISITORCOMBINATION

N

$UTYROSTER

N

(OURSOFOPERATION

N

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N

2EFERRALPROCEDURES 

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N
-EDIAPUBLICITY
N

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N

3TAFFSUPPORTANDTRAINING

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N

N

N

N
N

N

N

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N

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N

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INSTANCESOFILLHEALTH

N

THECAREOFYOUNGCHILDREN

N

LACKOFTRANSPORTORRURALISOLATION

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N
N

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N
N

N

N

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N

ORGANISINGAPPOINTMENTSWAITINGROOMARRANGEMENTS

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N

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3TAFFMEETINGS
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0ART!'UIDEFOR-ANAGERS  

4HIS0ARTPROVIDESINFORMATIONTO
N

THOSEONTHEEXECUTIVEBODYOFAN%2PROVIDERORGANISATION

N

THOSECHARGEDWITHTHEOVERALLMANAGEMENTOFTHEORGANISATION

N

THOSESPECIlCALLYCHARGEDWITHTHEMANAGEMENTOFTHE%2SERVICEANDSTAFF

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A 4HEPOLICYSTATEMENTOFPURPOSEANDGOALSOUTLINES
N
WHOTHESERVICEISTHEREFOR
N
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N
WHICHSTAFFAREINVOLVED
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!CCESSANDEQUITY
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N

4HEAGENCYDISTRIBUTES%2FROMACCESSIBLESETTINGSANDATCONVENIENTTIMES

N

4HEAGENCYOFFERSCLEARANDACCURATEINFORMATIONREGARDINGITSSERVICES

N

4HEAGENCYHASCLEARGUIDELINES ANDCONSISTENTPRACTICESFORTHEEQUITABLEPROVISIONOF%2

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

#LIENTDIGNITY RESPECTANDRIGHTS
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N
N

N

N

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#ULTURALAPPROPRIATENESS
!GENCIESEMBRACEANDRESPONDAPPROPRIATELYTOCULTURALDIVERSITY
N
N

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!GENCYENVIRONMENTANDCULTURE
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N

4HEAGENCYPROVIDESFACILITIESANDWAYSOFWORKINGWHICHAREWELCOMINGANDCONSIDERATE

N

4HEAGENCYPROVIDESFORTHESAFETYANDWELLBEINGOFCLIENTS VOLUNTEERSANDOTHERSTAFF

N

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#OMMUNITYRELEVANCEANDRESPONSIVENESS
!GENCIESARERELEVANTANDRESPONSIVETOTHENEEDSOFTHELOCALREGIONALCOMMUNITY
N

N

N

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0ROGRAMADMINISTRATIONANDSUPPORT
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N
N

N

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0ART!'UIDEFOR-ANAGERS

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0RIVACYANDCONlDENTIALITYnlLESANDOTHERINFORMATIONSHOULDBE
N

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N

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N

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0RIVACYAND#ONlDENTIALITYISDISCUSSEDINMOREDETAILBELOW 

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N

COMMITMENTTOCONSUMERFEEDBACK

N

STRATEGICPLANNING

N

EXTERNALEVALUATION

N

RESEARCHONCLIENTSNEEDS

N

ESTABLISHINGSERVICESTANDARDS

N

STAFFTRAININGANDDEVELOPMENT

)NFORMATIONnCLIENTSNEEDTOKNOWANDUNDERSTAND
N

WHATTHESERVICEDOESANDISABLETOOFFER

N

ELIGIBILITYCRITERIA

N

WHATOTHERSERVICESAREAVAILABLE

N

THEIRRIGHTSASACLIENT

N

PRIVACYANDCONlDENTIALITYPOLICIES

N

COMPLAINTPROCEDURES

3ELFDETERMINATION
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N

N

N

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N

LOSS

N

UNAUTHORISEDACCESS USE MODIlCATION

N

DISCLOSUREANDOTHERMISUSE

4HEPHYSICALLAYOUTOFTHEPREMISESSHOULDPROTECTINFORMATION&OREXAMPLE
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N

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N

NOTDISCUSSINGCASESWITHCOLLEAGUESINANUNPROFESSIONALSENSE ORFRIENDS

N

ENSURINGALLRECORDSARELOCKEDAWAYINASECURELOCKED PLACE

N

ENSURINGCOMPUTERSECURITYPROCEDURESARESETINPLACE SUCHASPASSWORDSORSCREENSAVERS

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N
N

N

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!GENCYRESPONSIBILITIES
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N

4HEPROVISIONOFANEFFECTIVEANDEFlCIENTSERVICE

N

-AINTENANCEOFlNANCIALACCOUNTABILITY

N

!LLRELEVANTLAWSAREABIDEDBYANDCONFORMEDWITH

N

4HENEEDSOFCLIENTSAREMETEITHERBYTHISAGENCYORANOTHER

N

4HENEEDSOFPAIDANDUNPAIDSTAFFAREMET

N

N

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4HElNANCIALRESPONSIBILITIESOFANORGANISATIONCONSISTOF
N

IDENTIFYINGTHERESOURCESNEEDEDFORTHEOPERATIONOFTHEORGANISATION

N

PLANNINGAFUNDINGSTRATEGY

N

DEVELOPINGBUDGETSANDMONITORINGSYSTEMSTOENSURETHEORGANISATIONSTAYSWITHINTHE
BUDGET

N

ENSURINGBOOKKEEPING ACCOUNTINGANDAUDITINGISDONE

N

MONITORINGINCOMEANDEXPENDITURE

N

MANAGINGTHECASHmOWANDMAKINGBESTUSEOFAVAILABLEMONEY

N

REPORTINGTOFUNDERS CONSUMERS MEMBERSANDTHECOMMUNITY

&INANCIALMANAGEMENTISMORETHANJUSTESTABLISHINGACCOUNTINGANDBOOKKEEPINGPROCEDURESnIT
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4HECOMPONENTSOFlNANCIALMANAGEMENTARE
N

0LANNINGPREPARINGBUDGETS

N

!CCOUNTINGRECORDINGWHATISRECEIVEDANDHOWITISSPENT

N

-ONITORINGTHEBANKBALANCE ASSETS DEBTS

N

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(OWMUCHMONEYDOESTHEAGENCYNORMALLYHOLDINITSBANKACCOUNT

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(OWMUCHDOESTHEAGENCYSPENDEACHYEAR

N

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7HATARETHEMAINSOURCESOFINCOME

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7HATHASTOBEDONETORECEIVETHATINCOME

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$OESTHEAGENCYRUNATASURPLUSDElCITEACHYEAR

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7HATHASTHESURPLUSDElCITBEENFORTHEPASTFEWYEARS

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7HATASSETSAREOWNEDANDWHATARETHEYWORTH

N

7HATARETHECURRENTDEBTSANDBORROWINGS

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N

N
N

N

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N

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N

EMPLOYERLEGALRESPONSIBILITIES INCLUDINGLEAVEREQUIREMENTS EQUALOPPORTUNITYAND
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N

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N

ACTHONESTLYANDINTHEBESTINTERESTSOFYOURORGANISATION

N

ACTWITHREASONABLECAREANDDILIGENCE

N

NOTMAKEIMPROPERUSEOFINFORMATIONYOUGAIN

N

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N

ALLINCORPORATIONDOCUMENTS

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%DUCATION

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N

PASTA

N

PASTASAUCE

N

BREAKFASTCEREAL

N

LONGLIFEMILK

N

TEACOFFEE

N

DRIEDBISCUITS

N

CHEESE

N

SARDINESTUNA

N

CANOFSOUP

N

SUGAR

#LOTHING
!SATYPEOFAID CLOTHINGPROVIDESGOODSWHICHTHECLIENTMAYNOTOTHERWISEBEABLETOOBTAIN
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(OUSEHOLDGOODS
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0ROVIDINGAVARIETYOFASSISTANCE
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0ART!'UIDEFOR-ANAGERS

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N

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N

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N

N

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N

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N

THE@NEEDSPROlLEOFYOURAGENCY

N

YOURLOCALAREA

N

EXISTING%2SERVICESINYOURLOCALNETWORK

9OURAGENCYNEEDSTOTAKEINTOACCOUNT
N

YOURBUDGETARYCONSTRAINTS

N

THETOTALRANGEOFSERVICESYOUPROVIDE

N

THE@NEEDSPROlLEOFYOURLOCALAREA

N

THEIMPACTOFTHISPOLICYONYOUROTHERSERVICES EGYOUMAYPROVIDEANOPENDOORPOLICYFORSOME
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N

N

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N

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N

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N

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ADVOCACYONBEHALFOFTHECLIENTWITHTHECLIENTSPERMISSION 

N

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0UBLICITYANDPUBLICRELATIONS
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N

WHOYOUARE

N

WHEREYOUARE

N

WHATYOUDO

N

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N

CIRCULATIONOFPAMPHLETSANDANNUALREPORTS

N

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N

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0ART!'UIDEFOR-ANAGERS

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N

SHAREDKNOWLEDGEABOUTRESOURCES

N

COOPERATIVEREFERRALARRANGEMENTS

N

COORDINATEDSERVICES

N

COMPREHENSIVESERVICEPROVISIONRESULTINGINPOSITIVEOUTCOMESFORYOURCLIENTS

N

N

LESS@RUNAROUNDFORCLIENTS

N

SAVINGTIMEINLOCATINGAPPROPRIATESERVICESFORCLIENTREFERRALS

N

N

N

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

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N
N
N

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#OORDINATION
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N

N
N
N

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N
N

N
N

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N
N
N

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N
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N

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#ONSUMERAFFAIRS

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$RUGSALCOHOL

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N

THECLIENTTOFEELTHEYAREIMPORTANTENOUGHTOBEGIVENTHETIMETOBEASSISTED

N

THECLIENTTODISCUSSTHEIRSITUATIONINACONlDENTIALMANNER

N

THEPROVISIONOFINFORMATIONTOTHECLIENT SUCHASENSURINGTHECLIENTHASALLTHEIR
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N

GEOGRAPHICALISOLATIONFROMMAJORCITYCENTRESINRURALORNEWURBANAREAS

N

LACKOFTRANSPORTHIGHCOSTOFTRANSPORT

N

ILLHEALTH

N

PHYSICAL INTELLECTUALORPSYCHIATRICDISABILITY

N

FRAILTY

N

CAREOFYOUNGCHILDRENANDFAMILYMEMBERS

(OMEVISITSOFFER
N

APERSONALISEDSERVICE A@SHAREACUPOFTEAAPPROACH

N

THEWORKERTHEABILITYTOUNDERSTANDTHEPERSONSPROBLEMSWITHINTHEHOMECONTEXT

N

NOSTIGMAFORTHECLIENTINATTENDINGAN%2AGENCY 

(OWEVER HOMEVISITSAREALSO
N

TIMEINTENSIVEFORSTAFF

N

POSSIBLYLESSSAFEFORSTAFF

N

INTRUSIVEONTHECLIENTSLIFEANDPRIVACY

N

LIKELYTOREQUIRETHEUSEOFAPRIVATEAGENCYCARORINCREASEDTRANSPORTCOSTS

N

DIFlCULTFORTHEMANAGERTOOVERSEEORMONITORTHEQUALITYOFTHESERVICE

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N

N

N

&ORANAGENCYWHICHPRIMARILYPROVIDES%2 WITHPAIDORACOMBINATIONOFPAIDANDUNPAID
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N

N

N

4HEEXTENTOFDEMANDFOR%2ONYOURAGENCY)FTHELEVELOFDEMANDFOR%2ISBEGINNINGTO
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N
7HATISTHECURRENTLEVELOFDEMANDFOR%2INYOURAGENCY
N
N

7HATARETHESTAFlNGNEEDSCURRENTCAPACITYTOADDRESSTHEDEMAND
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0ART!'UIDEFOR-ANAGERS

N 

N

N

N

7HATARETHEHOURSOFOPENINGOFOTHER%2SERVICESINTHEAREA)STHEREAPOSSIBILITYOF
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N

THECURRENTDEMANDFOR%2INTHEAREA
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N

REFERRALOFYOURCLIENTSTOOTHERAGENCIESINPERIODSOFHIGHDEMANDWHENYOUAREUNABLETO
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N

N
N

N

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

N

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4HISINVOLVES
N

N

N
N

CLARIFYINGTHEPHILOSOPHYOFTHEORGANISATION ITSBELIEFSANDVALUES7HYAREWEDOINGTHIS)S
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N

DEVELOPINGACTIONPLANSIDENTIFYINGTHETASKSYOUMUSTDOTOACHIEVEYOUROBJECTIVES

N

KEEPINGCLIENTSTATISTICSWHICHENABLETHESERVICETOMONITORCHANGES

N

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N

FUNDINGAVAILABLEFORPAIDSTAFFFORCOORDINATIONANDDIRECTSERVICEPROVISION

N

ADMINISTRATIVESUPPORTSTAFF

N

FURNITUREEQUIPMENT

N

FUNDINGAVAILABLEFOR%2DISTRIBUTION

N

OTHER%2RESOURCES EGFOODANDFURNITURE 

(UMANRESOURCES
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N

NUMBEROFPAIDWORKERS

N

NUMBEROFUNPAIDWORKERS

N

SKILLSOFPAIDANDUNPAIDWORKERS

N

TRAININGOPPORTUNITIESREQUIREMENTSFORPAIDANDUNPAIDWORKERS

)TISEQUALLYIMPORTANTFORAGENCIESPROVIDINGMULTIPLESERVICESTOASSESSTHElNANCIALANDHUMAN
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'EOGRAPHICALISSUES
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N

N
N

N

N

)STHESERVICECLOSETOTRANSPORT4RAINSARETHEMOSTACCESSIBLEFORMOFTRANSPORTFORSOME
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0ART!'UIDEFOR-ANAGERS

!CCESSTOSERVICESFORLOW INCOMEANDDISADVANTAGEDPEOPLEISESSENTIAL1UESTIONSYOUSHOULD
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#HECKLISTn0HYSICALACCESS
N
)STHEREENOUGHSUITABLESIGNAGETODIRECTCLIENTSTOTHESERVICEINDIFFERENTLANGUAGESAND
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N

)STHEREACCESSIBLECARPARKINGADJACENTTOTHEBUILDING

N

)STHEBUILDINGACCESSIBLETOPEOPLEWHOUSEWHEELCHAIRSORTHOSEWITHSTROLLERS

N

N

#ANTHEDOORBEOPENEDEASILY)SITWIDERTHANMM)SYOURDOORBELLTOOHIGHFORA
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!RETHEREANYHANDRAILSATACONVENIENTHEIGHT

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!RECOUNTERSBETWEENMMANDMMHIGH#HECKTELEPHONEHEIGHTS

N

!REPATHWAYSANDmOORSLEVEL lRMANDSMOOTHBUTNONSLIP

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N

!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

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N
N

N

N

N
N

N

N

N
N

N

!LLAGENCIESSHOULDHAVEANALARMSYSTEMTOTHECLIENTINTERVIEWROOMSORBEACCESSIBLETO
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ENCOURAGINGACTIONBYTHOSEWHOHAVEBEENAFFECTEDBYINEQUITYORINJUSTICE

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NETWORKINGWITHOTHERGROUPSCONCERNEDWITHSOCIALPOLICYCHANGE

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EXCHANGINGINFORMATIONOFANONCONlDENTIALNATURE ORJOINTDATACOLLECTIONRESEARCH

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INFORMINGSTAFFANDOTHERRELEVANTPEOPLEOFTHENEEDFORSOCIALCHANGEANDTHEWORKBEING
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WRITINGLETTERSTO-INISTERS MEMBERSOF0ARLIAMENTANDOTHERRELEVANTPEOPLE

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!DVOCACYPOLICYCHECKLIST
!REYOUADVOCATINGONBEHALFOFADISADVANTAGEDPARTY
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"EAWAREOFWORKERSNEEDSANDYOURRESPONSIBILITIES
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(ELPSETOBJECTIVES WORKTASKSANDTIMELINESINEACHAREAOFWORKWITHSTAFF

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%MPLOYPEOPLEWITHTHESKILLSFORTHEJOB

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%NSUREALLEMPLOYEESRECEIVEADEQUATEINDUCTION

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-AKESUREEMPLOYEESKNOWWHATISEXPECTEDOFTHEM

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0ROVIDEACCESSTOINFORMATIONABOUTTHEORGANISATIONANDTHEJOBTHEPERSONISDOING

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%NABLEPARTICIPATIONINTHEIMPORTANTDECISIONSAFFECTINGWORKERS

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0ROVIDEAWARDPAYANDCONDITIONS

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N
N

N

N

N

N

%NSURESTAFFHAVETHESKILLSANDEXPERIENCETHEYNEEDTOUNDERTAKETHEJOBIFNECESSARY
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%STABLISHANDUSEACLEARSYSTEMOFSTAFFACCOUNTABILITYANDREPORTING

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N

JOBTITLE

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PURPOSEAIMOFPOSITION

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N

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N

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N

TOASSISTACOMMUNITYSERVICEWHICHTHEYTHINKISIMPORTANT

N

TOUSETHEIRSKILLSFORTHEBENElTOFOTHERSWHONEEDTHEM

N

TOGAINWORKEXPERIENCE

N

TOLEARNNEWSKILLS EGNEGOTIATION LOBBYING ORGANISATIONALSKILLS

N

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N

!UTHORITYnANDLIMITATIONSTOAUTHORITY

N

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N

N

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N

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RECEIVINGACCURATEINFORMATIONABOUTTHEORGANISATIONANDITSPOLICYPHILOSOPHYONVOLUNTEERS

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ACLEARLYWRITTEN COMPREHENSIVEJOBDESCRIPTION

N

ADEQUATERESOURCESANDEQUIPMENT EGPHONEANDDESK

N

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N

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N

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INTRODUCTIONTOSTAFFANDVOLUNTEERS

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EXPLANATIONOFTHESTRUCTUREANDFUNCTIONSOFMANAGEMENTANDSTAFF

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PROVISIONOFANYWRITTENMATERIALSUCHASNEWSLETTERS ANNUALREPORTS

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N
N

EXPLANATIONOFTHERELATIONSHIPOFTHEGROUPWITHOTHERCOMMUNITYGROUPSAND'OVERNMENT
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ATOUROFTHEPREMISES

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LEVELOFUNEMPLOYMENTINAREASnADULTS YOUNGPEOPLE
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N
BERELIABLE
N
ARRIVEONTIME
N
NOTIFYANAPPROPRIATEPERSONIFTHEYARERUNNINGLATE
N
AGREEWITHTHEORGANISATIONSPOLICYONVOLUNTEERS
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RESPECTCONlDENTIALITY
N
RESPECTTHERIGHTSOFOTHERSINORINVOLVEDWITHTHEORGANISATION
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HAVEANONJUDGEMENTALAPPROACH
N
REPRESENTTHEINTERESTSOFTHEORGANISATION
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CARRYOUTASPECIlEDJOBDESCRIPTION
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GIVEFEEDBACKANDCOMMUNICATERELEVANTINFORMATION
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BEACCOUNTABLEANDACCEPTEVALUATION
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BECOMMITTEDTOTHEPROGRAMASREQUIRED
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WRITEREGULARREPORTS
N
UNDERTAKETRAININGANDHAVEAGOODUNDERSTANDINGOFTHEORGANISATION
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ASKFORSUPPORTWHENNEEDED
/RGANISATIONSWHICHINVOLVEUNPAIDWORKERSALSOHAVERESPONSIBILITIESTOENSURETHATTHE
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INVOLVEALLWORKERSINPLANNINGPROGRAMS
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REGULARLYUPDATEJOBDESCRIPTIONS
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RECRUITAPPROPRIATELY
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PROVIDETRAININGTOPAIDANDUNPAIDWORKERSABOUTTHEIRROLESnTORECOGNISETHECONTRIBUTIONS
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RECOGNISESTAFFWHOWORKWELLWITHVOLUNTEERS
N
ALLOWSTAFFTOSUPERVISEVOLUNTEERSTHEYWORKWITH
N
DEVELOPACLEARPROCEDUREFORSTAFFANDVOLUNTEERSTOFOLLOW IFTHEREISADISPUTEBETWEEN
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N
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N

HELPSTAFFDEVELOPNEWSKILLSANDKNOWLEDGE

N

ALLOWPEOPLETOTAKEONNEWTASKSANDPROVIDENEWSERVICES

N

INCREASEWORKERSCONlDENCE THEREBYDECREASINGSTRESSLEVELS

N

ASSISTSTAFFTOCOPEWITHCHANGESTOGUIDELINES LAWSORREGULATIONS

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N

N

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N

'ETTINGSIMILARORGANISATIONSTOGETHERANDORGANISINGTRAININGWHICHlTSTHEIRPARTICULARNEEDS

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5SINGTHETRAININGPROGRAMSOFPEAKANDCOORDINATINGBODIES

N

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N

ORIENTATIONINFORMATION

N

REQUIREDINFORMATIONTOPERFORMTHEJOB

N

PRACTICALSKILLSWHICHWORKERSWILLNEED

N

WORKSHOPSTOSHAREINFORMATIONABOUTTHECLIENTGROUP

N

WORKSHOPSTOENHANCEPERSONALCOMMUNICATIONSKILLS ANDADDRESSUNDERLYINGATTITUDESANDVALUES

N

CONSTRUCTIVEFEEDBACK

N

CONlDENTIALINFORMATIONWHERETHISISNECESSARYTOUNDERTAKETHEJOB

N

ISSUESOFSAFETYONTHEJOB

N

DECISIONMAKINGANDNEGOTIATIONPROCEDURES

N

THERIGHTOFAWORKERTOSAYNOTOACLIENT

N

THERIGHTOFACLIENTTOCOMPLAINABOUTAWORKERORTHESERVICE

N

HOWTOCARRYOUTTHEIRROLEWITHOUTBEINGEXPLOITED

N

N

ENTITLEMENTSTOREIMBURSEMENTFOROUT OF POCKETEXPENSESINCURREDINCLUDINGFOR
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N

DISCUSSIONSINLARGEANDSMALLGROUPS

N

WRITTENEXERCISES

N

ROLEPLAYS

N

VISITINGEXPERTS

N

OTHERAUDIOVISUALTRAININGRESOURCES

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N

SOMEPEOPLEFEELVERYUNCOMFORTABLETAKINGPARTINROLEPLAYS

N

ROLEPLAYFACILITATIONREQUIRESSOMEEXPERTISEINGROUPPROCESSSKILLS

N

N

N

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N
N

N

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0ART!'UIDEFOR-ANAGERS

N 

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ACCOUNTABILITYREQUIREMENTS
4HEBASICREQUIREMENTSFORANEFFECTIVEACCOUNTABILITYSYSTEMARE
N

ACOMMITMENTTOACCOUNTABILITY

N

ANUNDERSTANDINGOFRESPONSIBILITIES

N

CLEARPLANS

N

THECAPACITYTOBEmEXIBLE

N

PARTICIPATIONBYMANAGEMENT STAFF CLIENTSANDFUNDING

3TEPSINDEVELOPINGANACCOUNTABILITYSYSTEM 
)DENTIFYTHEPROGRAMSINTERNALANDEXTERNALACCOUNTABILITYRESPONSIBILITIESANDREQUIREMENTS
FOREXAMPLETO
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N
AGENCYMANAGEMENT
N
FUNDINGBODIES
N
COWORKERS 
)NCLUDEACCOUNTABILITYINTHEPROGRAMS
N

N
N
N

GOALSANDOBJECTIVES
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BETWEENFUNDINGBODIESnSHOULDTHEREBEMORETHANONEFUNDINGSOURCE 
$EVELOPAPPROPRIATEMEASURES INCLUDING
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N
REPORTINGPROCEDURES 
%NSUREAPPROPRIATElNANCIALACCOUNTREPORTINGREQUIREMENTSAREPUTINPLACE
N
N 

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N

N

ADDITIONALSERVICESTOTARGETGROUPSWHOSENEEDSARENOTCURRENTLYBEINGMETBYEXISTING
PROGRAMS
EXAMININGACCESSISSUES FOREXAMPLEFORPEOPLEFROMCULTURALLYANDLINGUISTICALLYDIVERSE
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$ATACOLLECTIONTHATISSHAREDONTHELOCAL REGIONALORWIDERLEVELCANHIGHLIGHT
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N
THESEVERITYOFTHEPLIGHTOFPEOPLESEEKINGHELP
$ATACOLLECTIONCANALSOIDENTIFYLOCAL STATEORNATIONALCAUSESFOR%2DEMANDFOREXAMPLE
N
N

N
N
N
N
N

PROBLEMSOFYOUTHHOMELESSNESSINTHEAREA
LACKOFADEQUATESERVICESSUCHASWOMENSREFUGES FAMILYORlNANCIALCOUNSELLING
THEIMPACTOFTHECLOSUREOFONEORMOREEMPLOYINGINDUSTRIES
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N

EXPLAINITSDATAREQUIREMENTS

N

EXPLAINWHYTHEDATAISCOLLECTEDANDFORWHATPURPOSEITISUSED

0ART!'UIDEFOR-ANAGERS 

)TALLOWSYOURAGENCYTOSHAREINFORMATIONWITHOTHERAGENCIESINTHELOCALORREGIONALAREATO
DETERMINEAPPROPRIATEPLANNINGSTRATEGIESSUCHAS 

N

EXPLAINTHATTHEDATAISCONlDENTIAL

N

GIVETHECLIENTACHOICEINCONTINUINGWITHTHEINTERVIEW

N

CONSIDERHOWMUCHOFTHECLIENTSTIMEITISAPPROPRIATETOUSEINSTATISTICALCOLLECTION

4HEREISNOTHINGTOBEGAINEDFROMCOLLECTINGINFORMATIONTHATISNOTGOINGTOBECOLLATEDANDUSED
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!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

N

AGROUPOFLOCALAGENCIESMAYCOMBINESTATISTICSONTHENUMBEROFCASESTHEYHAVEHELPED
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N

THEYMAYBROADENTHISTOINCLUDETHERISEINTHENUMBEROFFAMILIESORYOUNGPEOPLEUNDER

N

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N

N
N

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N

EDUCATETHECOMMUNITYABOUT@HOWITFEELSTOASKFOR%2AND

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0ART2ESOURCE)NFORMATION  

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2ELIEF0ROGRAM%20
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!SSISTANCEFROM%2PROVIDERSTOCLIENTSISGENERALLYINTHEFORMOF
N

APURCHASEVOUCHEROFAlXEDVALUE

N

APARTPAYMENTOFANOUTSTANDINGACCOUNT

N

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!USTRALIAN#OUNCILOF3OCIAL3ERVICE%MERGENCY2ELIEF(ANDBOOKn!'UIDEFOR%MERGENCY2ELIEF7ORKERSRD%DITION

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N

N 

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