THE VOICE OF MESSAGING

ENTERING THE SYSTEM

Voice messaging gives you the ability to communicate effectively

from any touchtone phone 24 hours a day, with one person or many.
The faster you become familiar with the Avaya Modular Messaging
(MM), the sooner you can put it to work for you. This guide provides
step-by-step instructions on how to perform important tasks when
using the system through the Telephone User Interface (TUI). For
more detailed information, consult the MM Online Telephone User
Interface Guide.

From your office extension

l

Call the MM access number

Enter your password followed by #

From someone else's office extension or from outside your organization

l

Call the MM access number

Do one of the following:

Note: Depending on the way your system is set up, some features in this
guide may not be available.

if the extension does not have an associated MM mailbox, press

if the extension has an associated MM mailbox, press

Enter your mailbox number

Enter your password followed by #

then

TM

Avaya Modular Messaging At-A-Glance

MAIN MENU
NEW MESSAGES

1
Review
Messages

END OF MESSAGE OPTIONS

Voice messages

1 2

E-mail messages

2 2
3 2

Fax messages

* Changes spoken language for e-mails, only

if your system supports multiple languages.

E-mail messages

1 3
2 3

Fax messages

While Listening

1
2
3

Replay message

Pause message

When finished

Reply
Save

!
!
!
!

Another address?
When finished
! Send

# #

REPLY OPTIONS
1
2
3
4
8
9

Reply to sender
Reply to all
Reply to sender with original
Reply to all with original
Reply by calling sender
List all recipients

Spell part/full name

Select name from list
! Clear entry and reenter
!

Enter address
Press #
Another address?
Spell name?
When finished
Delete last address entered
Delete the whole message

To spell a recipient's name

To address a message

Record message

Record comment
When finished
! Enter address
! Press #

7
8

After Listening

Print new fax messages

Print inbox listing
Print new message listing

2
4

Erase

PRINT OPTIONS

#
# #
*
*

SENDING OPTIONS
Send
Mark as urgent
Mark as low priority
Future delivery*

FUTURE DELIVERY
OPTIONS

#
2
2 2
4

Date and time

Delay

1
2

To locate messages sent by a

particular sender
!

Enter address

Search for external callers

1 #

Dial-by-Name

PROMPTS & GREETINGS

Personal greeting
Extended Absence greeting
Optional greeting 1
Optional greeting 2
Please Hold prompt
Name prompt

PERSONAL
CONFIGURATION

Personal
Configuration

To forward with comment

Envelope information

SAVED MESSAGES

To record a message

6 2

Replay

PRINT MESSAGES

Search for
Specific
Messages

Forward messages
with comment

Fax messages

Print messages

6 1

Print

DELETED MESSAGES

Send
Messages

5 5

Voice messages

List all recipients

Forward messages
without comment

To forward without comment

! Enter address
! Press #
! Another address?
# #
! When finished
! Send
#

Voice messages
E-mail messages

Greetings menu

Enable/disable Find Me

Enable/disable Call Me

Notify Me
2

Change call handling

Record announcements

Accept recording

Re-record

Delete prompt/greeting

Call screening

4
5

Intercom paging

Review active options

FAX OPTIONS

1
2
3

4
5
6

AUTOMATIC NOTIFICATION
OPTIONS

SPECIAL FEATURE OPTIONS

Special Features menu

Default fax destination

If already recorded
1
2
3

NOTIFY ME OPTIONS
Enable/disable caller requested
notification

Automatic notification options

Disable automatic notification

Notify for all calls

Notify for urgent calls only

INTERCOM PAGING OPTIONS

Turn off paging

Turn on paging

Turn on automatic paging

Enter new phone number

9
Restart
Session

*
Exit

Change password

CALL HANDLING OPTIONS

ANNOUNCEMENTS
To change a password
!

Enter new password

Accept

Reenter new password

Accept

Enter announcement number

If already recorded
!

Accept recording

Re-record

Delete announcement

1
2
3

Block all incoming calls

Prompt when extension
not answered
Prompt when extension busy
Review active options
Return to normal call handling

1
2
3
8
9

To select
!
!

Optional greeting 1
Optional greeting 2

1
2

LISTENING AND RESPONDING

Reviewing messages
Review:
l new voice messages
l saved voice messages
l new e-mail messages
l saved e-mail messages
l new fax messages
l saved fax messages
Use playback controls as needed

PERSONALIZING YOUR MAILBOX

Recording/changing prompts and greetings

1
1
1
1
1
1
1

1
1
2
2
3
3

2
2
2

Forwarding a message
1. At end of message
2. To forward message:
l without comment
l with comment
3. When finished
4. Enter address, followed by #
5. After entering all addresses
6. Send

6
1
2
#
# #
#

Replying to a message
1. At the end of message:
l reply to sender
l reply to all
l reply to sender with original
l reply to all with original
2. Record reply
3. When finished

8
8
8
8

1
2
3
4

# #

Replying by calling internal caller

At end of message

PRINTING A FAX OR E-MAIL*

Printing a message after reviewing
1. At the end of message, choose:
l to print to default fax number
l to print to alternate fax number
l to print from the fax machine you are using
l to send a fax to another recipient

2
2
2
2

1
2
3
4

Printing messages before reviewing

1. Print:
1
l all new fax messages
1
l list of all messages in inbox
l list of all new messages in inbox
1
2. Choose:
l to print to default fax number
l to print to alternate fax number
l to print from the fax machine you are using
l to send a fax to another recipient

Record prompt/greeting:
l Personal greeting
l Extended Absence greeting
l Optional greeting 1*
l Optional greeting 2*
l Please Hold prompt
l Name prompt

8
8

2
3
1
2
3
4

* This option may not be available to you. For more information, check with your System Administrator.

1
1
1
1
1
1

1
2
3
4
5
6

If prompt/greeting is already recorded:

l Accept recording
l Rerecord
l Delete prompt/greeting
Using special features
To set:
l Find Me on/off*
l Call Me on/off*
l caller requested Notify Me on/off
l automatic Notify Me
off
on
urgent only
l call screening
l Intercom paging*
off
on
automatic
To review active options

4
4
4
4

2
2
2
2

4
4

1. Choose:
l block all incoming calls
l prompt when extension not answered
l prompt when extension busy
2. Select:
l Optional greeting 1*
l Optional greeting 2*

Mark as low priority

2
3
4
4

1
1
1
2
1

3
3
3

1
2
3
1
2

To return to normal call handling

3
3

8
9

1
2
3

Accept recording
Rerecord
Delete announcement

1. Enter new password, followed by #

2. Reenter new password, followed by #

2
2

2
4

Mark for future delivery

CALL ANSWERING
When answering Find Me, Call Me or Screened calls:
l
l
l

#
1

to accept a call
to reject a call
to replay a Find Me or Call Me message

SHORTCUTS
#

Bypass welcome greeting

When reviewing messages, skip:
l from New to Saved to Deleted
l to start of message
l to end of message

# #
1 1
3

Pressed the wrong key?

Cancel or back

Press * repeatedly
Entering an address
When finished, press # to continue

Return to the Main menu and press * again

From the Main menu

Want to hear the menu again?

If announcement is already recorded:

Changing your password

Mark as urgent

Restart the session

Enter the announcement number

*
#

Exiting your mailbox

Enter the new phone number

To spell name

2
2

# #

To cancel recording

Delivery options

2
3
5
7
1

Go back to Main menu?

1. Record message
2. When finished
3. Enter destination address, #
4. After entering all addresses
5. Specify delivery options (see below)
6. Send

TIPS
4
4
4

To review active options

Recording/changing announcements*

Creating a new voice message

1
2
3

2
3

Changing call handling

Setting a default fax number*

8

4
4
4
4
4
4

RECORDING AND SENDING

While listening to a menu

2003 Avaya Inc. All rights reserved.Avaya and the Avaya Logo are trademarks of Avaya Inc. and
may be registered in certain jurisdictions. Unless otherwise specified, all trademarks identified by
and TM are registered trademarks or trademarks, respectively, ofAvaya Inc. All other trademarks are
the properties of their respective owners.
Printed in the U.S.A. Doc Number 585-310-786

Issue 1.0

A v a y aTM M o d u l a r M e s s a g i n g
At-A-Glance