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14/02/2016

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ERPFinancials / ERPFinancials / FinancialSupplyChainManagement

FSCMGeneralOverview
CreatedbyRaviSankarVenna,lastmodifiedbyNathanGenezonMay28,2009

NotesonSAPFinancialSupplyChainManagement(FSCM)
Generalintroductorynotes
SAP'sintentionistoprovidebusinessbenefitthroughimprovingworkingcapital.Thechiefthrustistoincreasethespeedofcustomerpayments,andreducetheamountofnumberofdebtorswhohavea
reasonnottopay.
ThemaincomponentsareCreditManagement,CollectionsManagement,DisputeManagement,andElectronicInvoicing.

CreditManagement
It'sdifferentfromtraditionalSAPcreditmanagementbecauseitaimstobecomeacentralfunctioninadistributedenvironment.TheoldsystemusedSDandFIonthesameR/3system.FSCMCredit
ManagementbringsinCRMsystems,externallogisticssystems(bothdistributedSDandnonSAPsystems),andcanpresenttheresultsthroughaBIsystemandaPortal.

Features
Creditlimitforthecustomer(andorderlimit,riskclass)
CreditRulesEngine,whichtakesinformationandautomatescreditscoring,creditdecisionsandcalculationsofcreditlimits
Creditscore,determinedfromexternallyandinternallycollectedinformation.Bothautomatedandmanualupdatingofcreditscoresarepossible.Eachcustomerhasacreditscoringprocedure,anda
massrecalculationcanberuntoreevaluatescores.
Notefunction,forcreditcontrollertorecordadditionalinformation
Documentstorage,toattachanyexternalitems(bankrecords,creditreports)
Automatedcreditdecisionsformostcasesallowyoutoconcentrateontheexceptions.
CommunicationwithexternalratingagenciesviaXML

Analysis
Creditdecisionsupportfunction,consolidatesdatafromseveralsystems,summarisedonacustomercreditfactsheet,whichcanbeaccessedthroughthecreditmanagercockpitinthePortal.
Creditscoringtoidentifyriskfromcustomersandtheirdebt
Monitoringofcustomerpayments,toidentifyproblemsquickly
Concentratemarketingeffortonlowriskcustomergroups.

DisputeManagement
Thismoduleaimstoreducethetimespenthandlingdisputesbetweencompaniesandtheircustomers.Often,acreditcontrolclerkcanspend50%oftheirtimedealingwiththesecases.Italsoaimsto
speedupthetimetocollectthecashfromthecustomer.

Features
Createanewdisputecasefromthelistofopenitems,orwithinaspecifictransaction(e.g.ProcessIncomingPayment,ifit'sbeenreducedbelowtheinvoiceamount).
Assignrolestothedisputecase,eachrolehavingdifferenttasks.Thecasenotescanholdquestionsforcolleagues,orcommentsaboutthedispute,andadduptothecompletecasehistory.
Casesbecomeclassified,andmanagedaccordingtoprocessingstatus,andthereasonforthedispute.
Theimportantdocumentscanbeattachedtothecase,bothSAPdocumentsandexternalones.
Thecasemaybeescalatedtothenextmanagementlevelifanactionisn'tcarriedout.
Thecasemayholdactions,whichcanbeflaggedforfollowup.Thecasemaybeescalatedtothenextmanagementlevelifanactionisn'tcarriedout.

ElectronicInvoicing(BillerDirect)
Thismoduleaimstoreducetheeliminateinefficienttechniques(andthecosts)ofpackagingandmailingpaperinvoicestocustomers.Italsoprovidesvendorswithonlinevisibilityoftheirinvoicesonthe
SAPsystem.
ItisthewebbasedinvoicingengineofSAPFSCM.
Customerscanexecutepaymentsforopeninvoicesusingdirectdebitorcreditcard.Thesearenotstandard,deliveredfunctions,butrequireconfigurationwork.
CustomerscanviewimagesoftheirinvoicesthroughthePortal,butonlyifsomeprogrammingeffortisusedtogeneratePDFimagesforstorageonthedocumentserver.Thistechniquecanbeusedto

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FSCMGeneralOverviewERPFinancialsSCNWiki

makeavailableimagesfromnonSAPinvoicingmodules.
ItcansavetheworkoftheAPdepartmentinansweringvendorqueriesoverinvoices,whethertheyhavebeenblocked,andwhentheywillbepaid.
Customerscanbegiventheabilitytocreatedisputecasesontheirowninvoices,iftheyhavegroundsforwithholdingpayment.
Billerdirecthasfacilitiesallowingcustomers(andvendors?)toaccesstheportal,andrequestuserprofiles.
ItcanprovidetheaccessviaSAPEnterprisePortal,oranyotherportalusingsinglesignontickets.ItcanalsobeintegratedintotheSupplierPortal.Itcanberunasastandaloneapplicationbasedon
J2EE.
VendorsdonotneedtoinstallanySAPsoftwareinordertousethis,merelyastandardinternetbrowser.
SAPrecommendtheuseofSecureNetworkCommunicatortomakethecommunicationbetweenWebASandERPsecure.
Insomecountries(probablytheUK)theDataProtectionActrequiresthatyouobtainauthorityfromcustomerstocaptureandholdtheirdetails(e.g.bank&creditcarddetails)onyourcomputer.

CollectionsManagement
TheCollectionsManagementmoduleallowsorganisationstomanageindividualARaccounts,incaseswherebulkdunningwillnotbeeffective.It'sanefficiencytoolforARclerks,andaimstocreate
prioritiedworklistsofkeycustomeraccountsforaction.

Features
Target"delinquent"accountsforaction,offerdiscountsmoreintelligently,andretainthebestpayers.
Automaticallyselectsthecustomeraccountsneedingaction,andprepareworklistsforaction.Theapplicationisbasedonacollectionstrategyforcustomers,identifyinghowtheprioritiesaresetup.
ARclerksaregiveninformationonwhythecontactisnecessary,andwhatpreviouscontactshavebeenmade.
TheARclerkmaylogthecustomer'spromisetopay,oradisputecase(forDisputeManagement).Iftheclerkcannotmakecontact,orthecustomerwantscallingback,theclerkentersa
"resubmission".
Onceaclerkhasmadecontactwiththecustomer,SAPCollectionsManagementremovesthemfromtheworklist.
SAPCollectionsManagementmonitorswhetherthecustomerkeepstheirpromisetopay,andifnot,theygetputbackontheworklist.

Analysis
TheARSupervisorhasfunctionstocontrolandsupervisetheworkofdebtcollection.Thesystemprovidesstatisticsonhowmanyworklistitemshavebeencompleted(successfullyor
unsuccessfully),andhowmanyarestillopen.ThesupervisorhastheabilitytoreassigntheworklistsovertheARclerks.

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