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Walter Avellaneda


To secure a help desk or tier one or two technical support position in the IT field where I can utilize my education, IT
certifications and hands on experience to maximize the company's productivity and profitability


Troubleshooting hardware issues with desktops, laptops, printers, smartphones and peripherals
Upgrading & replacing computer hardware components
Installing, configuring and patching software, operating systems, routers, modems and other network hardware
Providing stellar user support and training
System refreshing and backups
Removing malicious software and implementing security measures on computer systems
Software: Active Directory, Sharepoint, Windows Operating Systems, Android, iOS, Excel, Word, PowerPoint, Outlook and
Languages & Methodologies: TCP/IP, WAN, LAN, HTML and CSS

American Public University System
Bachelor of Information Systems Security (HLC Accredited)

Charles Town, WV 2009-2013

Relevant Course Work: IT Security: Attack and Defense, Cybercrime, Local Area Network Technologies, Information
Assurance, Information Security, Operating Systems: Hardening and Security, IT Security: Auditing and more.

CompTIA A+, CompTIA Network+ and CompTIA Security+

U.S. Space and Rocket Center Volunteer (Part-time)
Huntsville, AL 9/2015-current date
Responsibilities: Made phone calls on behalf of the Community Relations department, data entry, courier service and other
various office duties.
PFITech (Temporary Boeing IT contractor) - Implementation Technician (IT) Huntsville, AL 10/2015-11/2015
Responsibilities: Installed hardware upgrades on company Xerox printers, oversaw firmware updates, provided general
troubleshooting and educated other employees on the use of the new hardware devices.
Huntsville PC (Freelance work) Field PC Technician
Huntsville, AL 8/20149/2015
Responsibilities: Diagnosed hardware and software issues, replaced hardware components, performed data backups and transfers,
removed malicious software, set up and troubleshoot networks, provided training to client and collected payment from client.
Huntsville Public Library -Volunteer
Huntsville, AL Summer 2013
Responsibilities: Answered phone calls at the front desk, checked out library materials for clients and restocked books and
Ark Inc Shelter- Volunteer
Huntsville, AL
Summer 2012
Responsibilities: Answered phone calls at the front desk, cleaned dog/cat living areas, bathed animals, fed animals and other
miscellaneous duties.