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International Quality

Standards

Prepared by: Johanifah Gamama


Prepared by: Johanifah Gamama

International Quality Standards

ISO 9000

ISO 14000

ISO 9000

Set of quality
standard

ISO

Greek word for


equal or uniform.

Requirement to become ISO 9000 certified

9-18 months process


that involves:
Documenting
quality
procedures

Ongoing series
of audits of
their products
On-site
assessment

ISO 14000

Environmental management
standard

Five core element of ISO 14000

Life-cycle
assessment

Environmental
management

Labeling

Auditing
Performance
evaluation

Total Quality management

A quality emphasis that


encompasses the entire
organization, from supplier to
costumer

Continuous improvement

Employee empowerment

Bench marking

Just in Time

Taguchi concepts

Knowledge of TQM tools

Concept for
effective
TQM

Continuous
improvement

Every aspect of an operation


can be improved.

Demings 14 points for implementing Quality


improvement
Create consistency of purpose

Drive fear

Lead to promote change

Break down barriers bet.


Department.

Build quality into product

Stop haranguing workers

Build long-term
relationships based on
performance instead of basis
price
Continuously improve
product, quality, and service.
Start training
Emphasize leadership

Support, help, and improve


Remove barrier to pride in work
Institute a vigorous program of
education an self-improvement
Put everybody in the company
to work on the transformation.

PDCA (Plan-Do-Check-Act)

Developed by

Walter Shewhart

Six Sigma

TQM program with extremely high process


capacity (99.9997% accuracy)

Kaizen
Japanese word for on-going process of incremental
improvement.

Employee empowerment
Involving employees in every step of the
production process.

Quality circle
a group of employee who meet regularly to solve
work-related problem.

Building communication network


that includes employees
Develop open, supportive supervisor
Moving responsibility for both manager
and staffs

Build high-morale organization


Create formal organization structures as
team and quality circle

Technique for
building up
Employee
empowerment