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Candace Dorland

Data Coordinator II
John Deere Landscapes| Troy, MI
April 2015 - Present
Utilizing Microsoft Excel to create spreadsheets as a means to manipulate data using formulas
and various excel functions
Troubleshooting price and cost concerns in Unity Enterprises, the companys current
programming system
Processing price adjustment requests in the system by manipulating multipliers and costs to
reflect a targeted price and prevent margin dollar loss
Analyzing data to identify patterns and areas of cost inconsistencies
Daily reporting and emailing of overrides and cost/price adjustments

Customer Sales and Service Representative II

John Deere Landscapes| Taylor, MI
April 2006 April 2015
Managing the irrigation department, as well as completing tasks in all other departments
Providing superior customer service along with a strong sense of entrepreneurship in both
retail and wholesale
Maintaining inventory control by the use of cycle counts, identification of demand changes,
and forecasting of products in multiple product lines.
Shipping and Receiving of UPS
Determining customer pricing levels for product purchases and making point-of-sale pricing
determinations in order to secure sales.
Coaching and assisting less experienced staff to ensure proper customer service and
satisfaction goals.
Creating bids and quotes; executing finalized orders and RMOs

Office Manager
New Dimensions Enterprises
October 2008 April 2009
Restored and organized the administrative portion of the company.
Created and improved filing system
Performed accounts payable and receivable through the use of QuickBooks
Input log sheets, bids, and quotes using Microsoft applications


Certified in Microsoft Office Excel, through level 2.

Trained and proficient in SQL


Wayne County Community College, Taylor, MI

Associate of General Studies, Associate of Arts, Magna Cum Laude, Summer 2015
University of Michigan
School of Management, Junior
Customer Service Award at John Deere Landscapes in 2009, 2010, and 2013.