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ITIL Class & Exam Specifications

Listed below are the requirements and specifications for the ITIL certification programs

ITIL Certification Prerequisite

Length of Length of
Class
Video
Program Program

Foundation

18 hours 8 Hours

Prometric, Multiple
VUE, CSME Choice

21 hours 5 Hours

CSME

21 hours 9 Hours

Exam Type

# of
Exam Time Passing
Questions

ITIL
Credits

PDU
Credits

40

60 minutes 65

18

Complex
Multiple
Choice

90 minutes 70

22

CSME

Complex
Multiple
Choice

90 minutes 70

22

21 hours 6 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

22

21 hours 6 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

22

21 hours 4 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

22

30 hours 6.5 Hours CSME

Complex
Multiple
Choice

90 minutes 70

38

30 hours 7 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

38

Capability - PPO

30 hours 7 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

38

Capability - SOA Foundation

30 hours 5 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

38

17 ITIL Credits 30 hours 5 Hours

CSME

Complex
Multiple
Choice

90 minutes 70

38

Lifecycle Strategy
Lifecycle Design
Lifecycle Transition
Lifecycle Operation

None

Exam
Supplier

Foundation

Foundation

Foundation

Foundation

Foundation
Lifecycle - CSI
Foundation
Capability - OSA
Foundation
Capability - RCV
Foundation

Managing
Across the
Lifecycle