KNOWLEDGE MANAGMENT

Knowledge management Techniques

Techniques
1) on-sight observation 2) brain storming 3) decision tree 4) decision making 5) consensus decision making 6) nominal group Technique 7) Delphi method 8) protocol analysis 9) concept mapping 10) black boarding 11) problem solving 12) implication knowledge management

On site observation
It gives live exposure to the engineer through participant while working at the site

Brain storming
Un structured approach to generate idea¶s about a problem for creative solution

process:
1)setting objectives 2)idea generation 3)idea evolution 4)select with concensey

Rules for B.s.:
1. No criticism 2. Quality is more desirable than quantity 3. Individuals rank ideas 4. Every one must be encouraged to participants 5. Choose top 5 ideas 6. Begin the brain storming process again as necessary

Electronic brain storming
Electronic brain storming is a computer aided approach to deal with multiple expert

Decision tree
It is a graphic tool to evaluate each alternative solution in the decision making

Main points:
1. using the information acquired in preparing make the decision 2. Recognizing the sequential nature of the decision making process 3. Decision tree is a graphic outline to evaluate and arrange the information order. 4. Decision tree enables managers to introduce a degree of qualifibility

Decision making
The process of identifying and selecting a course of action to solve a specific problem Ex:Hindustan motors ;IcIcI

Concensus decision making
It involves making a choice from available or generate alternative

Skills in concensual D.m.:
1. 2. 3. 4. 5. Problem solving Generating alternatives Group building skills Reviewing initiative

Nominal group technique
The panel of experts becomes nominal group whose meetings are structured in order to pool individual judgment.

Steps involved nominal group D.M.:
1. 2. 3. 4. 5. 6. 7. 8. Creative G.D.M. Individual work and D.M. Members have incomplete knowledge Each member presents him/her idea on the specific problem without discussion Ideas are recorded Members classify and evaluate them Vote on ideas Large no. of creative ideas

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