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A STUDY ON CUSTOMER SATISFACTION TOWARDS TVS

MOTOR
1) Name:
2) Gender
a.[ ] Male
b [ ] Female
3) Age
a. [ ] Below 20 years b. [ ] 21 to 30 years c. [ ] 31 to 40 years
d. [ ] 41 to 50 years e. [ ] Above 51 years
4) Educational qualification
a.[ ] School levels b. [ ] Diploma c. [ ] UG
d. [ ] PG
e. [ ] Others
5) Occupation
a. [ ] Business
b. [ ] Employee
c. [ ] Employer
d. [ Professionals e. [ ] Students
f. [ ] Others
6) Annual income
a. [ ]5000-10000 b. [ ]20000 to Rs50,000 c. [ ] 500001 to 100000
d.[ ] Above Rs 1, 00,000
7) Martial Status
a. [ ] Unmarried
b. [ ] Married
8) Place
a.[ ] Urban
b. [ ] Semi-Urban
c. [ ] Rural
9) Type of Family
a. [ ] Joint
b).[ ] Nuclear
10)Which motorcycle of TVS Motors Auto do you own?
a.TVS XL 􀂅
b. Star city 􀂅
c.TVS Flame 􀂅
d. Apache RTR􀂅
e.Scooty
11)Which series of TVS Motors motorcycle do you own?
a.Less than 100cc 􀂅

b.More than 100cc 􀂅

12)What was the source of information for the purchase of TVS Motors
Motorcycle?
a. Family 􀂅

b. Friends 􀂅

d. Mechanics 􀂅

e. Dealers 􀂅

Highly Satisfied c. Satisfied d. 50-75% 􀂅 d. Bad 􀂅 􀂅 22)Does the company allow credit sales? a. how would you rate TVS Motors? a. Neither good Nor Bad 􀂅 d. 75-100% 􀂅 21)Overall. Highly Dissatisfied 􀂅 􀂅 17)What is your level of satisfaction towards TVS Motors motorcycle? a. Yes 􀂅 b. Dissatisfied 􀂅 􀂅 b. Very Bad d. No 􀂅 􀂅 􀂅 . Others ______________________ (Please Specify) 13) How do you feel when you ride your TVS Motors a. Dissatisfied 􀂅 􀂅 b. Playful 􀂅 c. 25-50% 􀂅 c.Other Mechanics ____________ 15)Are you aware of the service provided by the Showroom? a. TVS showroom_____________ b. Happy 􀂅 d. Boring 􀂅 14) Where do you service your two wheeler? a. 0-25% 􀂅 b. No 􀂅 16)Are you satisfied with the after sale and service provided in show Room? a. Excellent 􀂅 b. Highly Satisfied c. Satisfied d. Yes 􀂅 b. No 􀂅 23)Are you satisfied with the promotional measures provided by the TVS motors a. Highly Dissatisfied 24)Do you recommend others to purchase this bike? a. Excited 􀂅 b.f. Good c. Yes 􀂅 b.

25)Suggestion .